Someone help me understand. I plugged my phone into my computer to use itunes and had Steam downloading some updates in the background. Well I hadn’t realized that my PC was tethering internet from my phone….however, my phone was connected to my home wi-fi network and had very strong connection...So why was my phone pulling cellular data to feed my computer internet!? First thing was I got a text alert that 50% of my data had been used….I thought normal, since I’m halfway through billing cycle and maybe the alert was delayed from earlier in the day. Then 3 minutes later I get the 90% alert!! There goes all my data, I’ve now used 7.4GB of 8GB and there is 13 days left. PLEASE WHAT HAPPENED
Answer
I tethered to my PC and all my DATA was used up in minutes!
Best answer by Boa_Guy Koodo
Hi there,
We have looked into your account and you are correct, you have used up almost all your data. Here is the good news, you should be able to change your plan in Self serve to the $55 10GB plan. Essentially it's the same plan that you currently have but offers you 10Gb instead of 8GB. You have nothing to lose and everything to gain.
Your data will be prorated but you will have much more than you currently have left and more data for the same money $$$$ ;)
If you want even more data, for $5 more ($60) you can have 20GB.
Hope this helped.
Cheers, :)
This topic has been closed for replies.
+4Well, this is the way windows and your phone android/ios work. Normally the system would notify you that the phone was tethering. If you didn't do anything, it assumed you were ok with it.
For personal hotspot, the phone doesn't use any local wifi but cellular data.
A Koodo customer, opinions are my own.
Darn I should have known this , but no I was not notified that windows had switched to my phones personal hotspot when I plugged it in, and after realized that’s what happened it was too late. Are there top up options possible I can add a GB or two to my monthly bill, or do I have to permanently step up my plan to 10GB?
+4Hi there,
We have looked into your account and you are correct, you have used up almost all your data. Here is the good news, you should be able to change your plan in Self serve to the $55 10GB plan. Essentially it's the same plan that you currently have but offers you 10Gb instead of 8GB. You have nothing to lose and everything to gain.
Your data will be prorated but you will have much more than you currently have left and more data for the same money $$$$ ;)
If you want even more data, for $5 more ($60) you can have 20GB.
Hope this helped.
Cheers, :)
Hi there,
We have looked into your account and you are correct, you have used up almost all your data. Here is the good news, you should be able to change your plan in Self serve to the $55 10GB plan. Essentially it's the same plan that you currently have but offers you 10Gb instead of 8GB. You have nothing to lose and everything to gain.
Your data will be prorated but you will have much more than you currently have left and more data for the same money $$$$ ;)
If you want even more data, for $5 more ($60) you can have 20GB.
Hope this helped.
Cheers, :)
That is excellent news and thanks very much however i am faced with an error page after confirming the change to my plan in self serve
”it looks like that didn’t work
Please go to koodo.com/chat and enter '#AssistS' to
schedule a callback.“
+4The first one you had suggested. 10GB/$55. Thanks
+4
Cheers, :)
Cheers, :)
Just received the email notifying me of the change. Thanks very much appreciate the quick response and all your help!
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