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- the phone was bought in Africa (Infinix Smart 6)

- I no longer have my old phone or sim card, so I bought a new card and used self serve to move my number to the new sim card in the new Infinix phone

- it's my first time trying to use a Koodo sim card on the phone, it did not work

- I have restarted my phone + removed and reinserted the sim card multiple times 

- in my settings the sim card is detected as "Telus" not Koodo 

- my settings say there's no service when the card is inserted 

- is this happening because Koodo doesn't work on Infinix phones or is there another issue? 

- the phone was bought in Africa (Infinix Smart 6)

- I no longer have my old phone or sim card, so I bought a new card and used self serve to move my number to the new sim card in the new Infinix phone

- it's my first time trying to use a Koodo sim card on the phone, it did not work

- I have restarted my phone + removed and reinserted the sim card multiple times 

- in my settings the sim card is detected as "Telus" not Koodo 

- my settings say there's no service when the card is inserted 

- is this happening because Koodo doesn't work on Infinix phones or is there another issue? 

Did you try resetting your network settings?


According to Gsmarena, your phone is compatible. Do you by any chance have it set to 2G only?