Tips, Tricks & Troubleshooting
Learn about your phone and how to resolve common issues
- 601 Topics
- 2,113 Replies
If if buy the Pixel 6 in full directly from google and put my current sim (pixel 5) into it, do I need to let Koodo know that I’ve switched phones? For example when I log in it shows my current pixel 5 tab so can I just keep paying it down monthly while I’m using the pixel 6? Since I didn’t upgrade with koodo, I don’t think I’m required to pay off my tab in full in order to switch to the pixel 6 that I bought elsewhere, is that correct?Or have I totally misread things?I know if I upgrade to the 6 with koodo I’ll have to pay off the tab first but this is not what I’m doing in this scenario so just wondering what is permitted and how it works. Thanks,
When I unlock my phone, the word ‘koodo’ is in the top left corner, blocking my view of my notification icons. I cannot find anyway to disable this popup. It persists for about 5 seconds, which sounds tolerable… but it isn’t. When you want to quickly glance at your phone and see if you have a message or reminder and you have to stare at the word “Koodo’ for several seconds… it is extremely frustrating. I am looking for instructions on how to disable this advertising that I did not consent to. Thanks! =)My phone is Android. It is a Moto G Power 2021.
Hello all, I currently still owe a tab balance but I am looking to sell my current phone to get a new one (from the phone retailer itself). Am I able to sell a phone that I am still paying a tab balance on? Or will I have to pay off the rest of the balance first before I sell the phone?
A couple days ago, a friend called me, I answered and there was no sound at all. I called them back, and they told me they had actually called several times but it said I wasn’t available. My call log shows no history of any calls coming in except the one I answered. Then today, I got a voicemail without my phone ever ringing, it was from a salon confirming my appointment, so I know I’ve received calls from them before. Once again, my call log shows nothing, and yet somehow I got a voicemail from them. I did get a phone call earlier today that seemed fine. This is concerning since I’m waiting for important calls, what if I miss them and will never have known because it doesn’t even show that someone called in my call logs? I hadn’t noticed any problems before just these last few days. I’ve tried restarting my phone after the incident with my friend, but it seems to be still happening. I have good coverage, always full bars, both times were just in my apartment, nothing new. Any idea ho
Hi, My phone broke, I need to take out the sim card and put it into a new phone I just purchased unlocked from google. Will I get charged my tab and tab bonus because of this? I'm not doing an upgrade or canceling, this is pretty much the same as BYOD (bring your own device) so I assume I will still get my monthly tab balance and tab bonus reduction. I had a pixel 5 that I bought on contract (tab) from koodo, it broke. I know i have the tab bonus so I didnt want to upgrade and pay the remaining balace, so I bought a new phone directly from google to replace it. Will I get charged by koodo for doing this? Can someone confirm?
Ok something weird happened yesterday. I am using a rosemary font on my Samsung and now the google text app doesn't apply the font anymore. Every other app, settings, I mean everything has the rosemary font except the messaging app. I have done the following -force close the app-ensure font style and size is correct-reboot phone -tried other apps (none affected) -tried the pinching method to make the font bigger/smaller. -the native samsung text messaging app has the rosemary font applied. What gives?
My iphone12 mini keeps disconnecting my wifi at home and when I try to reconnect it keeps telling me I have an incorrect password. Whereas the password is definitely correct. I keep having to reset my network settings to reconnect and that doesn’t always work either. I’ve gone over my data limit for the month because of this! And I had the same issue with an Iphone 10 that I traded in because of these issues and now the same thing is happening again! Any help / suggestions would be greatly appreciated.
Hi All,My phone (oneplus 6T) recently updated to oxygen OS 11. However, mobile data is not working. I am able to save APN settings and have used these APN settings as per Koodo website: https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneI was wondering if anyone else also had issues recently and if they have a work around it?Thank you very much for your help!
My husband put his iPhone SE in the washing machine last night. It obviously no longer works. I have an old SE kicking around that I have given to him. We are BOTH Koodo customers with active accounts. How do we go about activating my old phone so he can start using it as his phone? Thanks!
During a phone call when someone else tries to call and call waiting is indicated the audio of the call starts to deteriorate with lots of static and lower volume. It does not go away and continues to get worse until the conversation is stopped. This is on a wireless home phone purchased from Koodo. The signal strength indicated on the WF723CA is 4 green bars so that does not appear to be an issue.
I’m trying (unsuccessfully) to call the UK from Canada. I have an iPhone XR and a Koodo plan that includes international calls. Im dialling the numbers correctly and Cellular Roaming is on. But each time I receive a message that begins: “11 b 1...” — and I cannot get through. Any suggestions? Many thanks!
ive tried factory resetting my router, other devices in the home stable on wifi. tried resetting/powering off phone. reset network settings.i saw advice to reset the cache partition but thats not an option on the phone when i get to recovery mode.does anyone have any advice on how to fix this? trying to do every and all option before factory reset of the phone
I have been having an issue when answering incoming calls from different people, using both landlines and cell phones. We get a loud set of tones, making it impossible to hear the callers. Occasionally we do not have this issue, however, it appears to be occurring more often. Outbound calls do not seem to be affected by this issue. I have tried a complete reboot of the system, removing the battery and unplugging the unit. We have a wired phone and a wireless phone attached to the home phone hub and the issues has occurred on both phones. The home phone hub is getting good reception where it is located. Looking for any input to rectify this problematic issue.Thank you.
I have a 1+6 T phone. There was a recent upgrade but has caused the data to stop working.We have done various things to try to remedy, reboot, take out chip etc. We also put the SIM card in another phone and the data works on the other phone.I'm starting to think there might be some incompatibility with the update and network. Short of reverting to older OS and potentially losing stuff, I'm hoping someone can provide some constructive suggestions on how to get the data to work.
I got the Moto One 5g Ace recently and since getting it, when I am on a phone call, my audio is fine however whoever I am speaking to says my audio is cutting in and out often for them. I have tried a few trouble shooting options including changing to a new SIM card but the audio is still not clear for the recipient. I am not sure what else to do to try and fix the issue or if there is just something wrong with the actual phone. i use this phone for work as well as personal so it’s important that the audio works. I’m not sure what else to do!
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