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I purchased a new iphone11 online from Koodo. It keeps giving me a error message that iMessage didn’t activate. If I go to Koodo store where I live will they help me or tell me to call Koodo for assistance. 

I purchased a new iphone11 online from Koodo. It keeps giving me a error message that iMessage didn’t activate. If I go to Koodo store where I live will they help me or tell me to call Koodo for assistance. 

Did you toggle off and on iMessage to fix the issue?


Yes I did. 


What was the error message when you tried to activate iMessage? Here is the Apple guideline about this error  https://support.apple.com/en-ca/HT201422