Your proposal to remove the tab/tab bonus seems fair. I’m thinking that the only way to prove the microphone is defective is to send it back in for repair. On that same thought, the fact that the phone is being returned a third time for repair might prompt action.

I have flagged a rep to look into this. I cannot guarantee the outcome, but worth a shot. The rep may message you privately, or you may have to schedule a callback. Make sure you’re using the same email address for Self Serve as here in the community so that the rep can access your account.

Thanks for this reply.  The phone in question is on my girlfriend's account so the emails won't line up. But still I will wait for a response here form Koodo and move forward on it. 

Thanks a lot!

Kurt

Hi @Kurt 

Sorry to hear about the phone!

There is not a maximum number of repair requests while the phone is covered by the warranty, however, if the phone has the same issue over and over after each repair, the repair center should be able provide a solution.

Hi @Flo Koodo 

Thanks for your response.  Before we took it to the Telus Store near our place.  Do we take it to a Koodo store now?  Looks like that's changed.  Or better could we get a call back from your loyalty dept? This has been, understandably, a pain.

Thanks again!