Before flaging, would you mind to confirm if you are a postpaid customer and your S20 is a Canadian model phone? Also, can you log into your selfserve, check the addon area and see if you have the volte access addon or not? 

Are you using the same email address for Self Serve as here in the community?

This allows the rep to access your account and send private messages if necessary.

Hello

Yes this is the same email as my account.

Dinh:  I am postpaid yes it’s a canadian phone. I checked the add on area and VOLTE is not there nor is there an option to add but the other threads mention this as well. I got the app to check VOLTE and yes it’s turned on.

I did all the things. Help

Thank you. Either one of us can flag a rep, but because Dinh replied to your post first, I want to avoid double-flagging a rep.

@John1818 - I just went in and added the add-on for you. You may need to restart your phone before seeing the option.

@Chris Koodo Thanks Chris. I see the change on my account but when prompted for my number it says koodo doesn’t recognize it so it still doesn’t work. I restarted my phone twice to be sure. Any advice?

@John1818 - Can you try again please. I just reset the add-on another time

@Chris Koodo - I restarted my phone and tried to enable WIFI calling. It then prompts me for my phone number so it can text me a code but gives me the error “The number entered doesn’t match our records.”

Just giving this a bump as I still am having the same issue.

The next step, according to a rep's comment in a similar post, is that they recommend scheduling a callback so they can further investigate and get tech support involved. Please use Koodo Assist to schedule a callback.

Yeah which is 2 days from now. My old carrier now that i left is matching the offer with more data it may be easier to leave since I kept the sim card. What kind of company doesn’t have a customer service phone line???

Try this link here to see if this resolves the issue.

Same problem. I tried that from an earlier thread I read about it and I also tried again now error message :“ The number entered doesn't match our records. Please re-enter your number. “

Unfortunately, I do not have access to internal phone numbers. A quick look on Reddit might prove useful. If your old carrier is offering a better deal with less hassle, go for it.

This isn’t fixed by end of my work day I’m going back to bell what a terrible experience. They all suck but at least they answer the phone. Why couldn’t they offer me the plan they are now before ($42 for 25GB) I left and wasted all this time with koodo... But it’s a base plan with a applied credit so have to switch again after that Ugh. At least I’m getting the rate I wanted but not without pulling a few teeth ffs. So glad I didn’t chuck the sim card lol. Thanks for your time rikkster

Ok it’s been fun thanks for the “help” I guess it is technically solved now because I left.