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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

888 Topics
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ShortCakeBeginner

asked in Tips, Tricks & Troubleshooting

How to Enable Short Code Texts from Bank

I am not able to receive texts from my bank in the US since switching to Koodo. This is preventing me from logging into my banking app. The app says to contact my carrier and ask them to allow short code text messages from 872-265How can I get Koodo to unblock this number? I was receiving these texts when I was with another Canadian Cell provider in January.

1 year ago

MarkypBeginner

asked in Tips, Tricks & Troubleshooting

Not receiving an SMS authorisation number from Australian Bank

HI all, i’ve seen similar questions and answers, but wondering if there’s anyway of checking if Koodoo is blocking the SMS from the banks phone numbers? I’ve called the bank and my number is listed correctly. I’ve had this number with Koodoo for 6 months and i’m confident i was able to receive SMS codes from this bank previously. The bank seem to think their number can be ‘blocked’ from sending SMS through. Apparently it can happen. Any ideas?

1 year ago

Smitty101Beginner

asked in Tips, Tricks & Troubleshooting

Town of Blue Mountains signal strength...

No problem with cell reception here for years until the past week or so. Started off, dialing any number would take 10-15 seconds to connect. Then dialing out would extend to 25+ seconds and not connect at all. Intermittent but frequent failures. Calls that connect frequently drop. Signal strength at my Samsung phone is -105 dbm. Anyone else in Thornbury area having problems?

1 year ago

crich00Beginner

asked in Tips, Tricks & Troubleshooting

TLC 20 pro issues calling after android 12 upgrade

I have a TLC 20 pro; everything was working fine with android 11.Last week it upgraded to android 12 and I started to have a problem right away calling out.when I call out it ring 2 times than it stops ringing for about 4 or 5 seconds than it starts ringing againand it will keep ringing until the other party answer or I get voice mail.The problem with that is the other party’s phone ring 2 times than it stop and look like it’s a drop call than 5 seconds later it start to ring again.Is there a way to go back to android 11 or maybe to reload android 12?thank you in advance

1 year ago

Jennifer CuttlerConnector

asked in Tips, Tricks & Troubleshooting

new user cannot make call

my husband and i just switched to koodo and now i cannot call him and he cannot call me but we can receive and make calls to other people. does anyone know why? and how to fix it?

1 year ago

PoppodBeginner

asked in Tips, Tricks & Troubleshooting

US prepaid SIM card

I bought a prepaid SIM card in the US since I will be here for 2 months. It won’t connect. They tell me there are restrictions on my phone when they checked my IMEI. Why is this? Is it because I still have a tab on my phone? Do I have to pay this off before I can use a temporary US SIM?

1 year ago

Steph 262Advisor

asked in Tips, Tricks & Troubleshooting

What determines signal strength/service?

I have two koodo phones - one is an iPhone XR (~3 years old) and the second on is a new iPhone 14 (2 months old). I use the XR, my daughter uses the 14. We have noticed that the signal on the 14 is significantly worse - we can be sitting right next to each other in the car and I have service and she does not. Likewise in buildings - many times she has no service and I do, Is there any explanation for this, is there some setting that could be causing this. I thought a newer phone would be better than my older one, but apparently not.

1 year ago

Zofia KOrganizer

asked in Tips, Tricks & Troubleshooting

No internet without WI-FI

I have no internet without WI-FI. It worked fine for 3 years suddenly stopped this month with no reason. Usage for Feb 2023 is 0, my account is in good standing there was no changes to my phone or account. Help!!!!

1 year ago

tau2piConnector

asked in Tips, Tricks & Troubleshooting

CoanzuBeginner

asked in Tips, Tricks & Troubleshooting

I want to buy a Oneplus Ace 2, but I don't know if it's 3G and 4G band support fits Koodo's in Canada

Here’s the band support info of the phone I‘ve found LTE/LTE-A：4×4 MIMO；Band1/3/38/40/41 4×4 MIMO; 其他 Band：2×2 MIMOBands supported：2G: GSM 850/900/1800MHz2G: CDMA BC0（ 800MHz ）3G: UMTS(WCDMA) bands 1/4/5/84G: TD-LTE bands 34/38/39/40/41 4G: FDD-LTE bands 1/3/4/5/8/28A5G: NR:n1/n3/n5/n8/n28A/n40/n41/n77/n78 Any advise on if the above spec will result in solid signals in Canada would be greatly appreciated. Thanks in advance.

1 year ago

MattBBeginner

asked in Tips, Tricks & Troubleshooting

Transfering phone number to Koodo from another providers eSIM

I have just received a new physical SIM card in the mail for my new Koodo plan, but I cannot find information on how to transfer my old number to Koodo if the old number is on an eSIM. I am not able to follow the provided instructions from Koodo’s tutorials, as I do not have a physical SIM from the previous provider to remove. Please advise on how to proceed with the transfer. (I.e. do I need to use the “Delete eSIM” button in the iOS Cellular settings for the transfer to take place?

1 year ago

sx-param0rph3Beginner

asked in Tips, Tricks & Troubleshooting

Power and Service Outages... Refund?

Due to service and network outages in the Okanagan with severe snow storms - I lost service and network for almost 3 weeks. I have just gotten a full monthly bill, but only used one week of service. Am I entitled to a refund or a credit for services? How would I go about that, as when I’ve gone in store - I was told no help via Koodo in person - only online..

1 year ago

PlaidRadishBeginner

asked in Tips, Tricks & Troubleshooting

turning off feature where perdon puts in a number to get through

Hi, I need to turn off the feature where people put in a number to reach me. How do I turn it off and on?

1 year ago

Slawek Bielawa

asked in Tips, Tricks & Troubleshooting

YouTube does not work on Hotspot

When I am traveling with my kids I create a hotspot for them so they can access the internet with their tablets and phones. YouTube is the only app that does not work, it says it is unavailable in my area. Can someone at Koodo help resolve this?

1 year ago

RneBeginner

asked in Tips, Tricks & Troubleshooting

help!!

I can't seen to make phone calls or receive phone calls!! Tried restarting phones and Sim card out. Happening with my husband phone as well. Both Samsung galaxy note 10+

1 year ago

BanballowBeginner

asked in Tips, Tricks & Troubleshooting

QUES., about 'SIM Cards'

On my Account, I, Have (3)Separate Lines….(1) - Main, Mobile Line(2) - Tablet **this Tablet has Been 100% Paid off…(3) - MY, New ZPAD Tablet.The Question I, Have is :Should I, use the same SIM Card, from my 1st Tablet, in my NEW Tablet or Should I, use the SIM Card that is Provided, with the NEW Tablet?**my Old & New Tablet, Have Separate Phone Numbers, BUT, they are on the Same Account.ADVICE??

1 year ago

sandesea7052Beginner

asked in Tips, Tricks & Troubleshooting

Is there a way to see attempted call history?

I lost my phone and had to get a new sim card. Is there a way to see not just my call history but my attempted call history between when I lost it and when I got my new sim card?Thanks!

1 year ago

LauschyBeginner

asked in Tips, Tricks & Troubleshooting

No option to disable dial assist (iPhone 12 Pro)

Hello,I am currently in Mexico on vacation, and I am completely unable to use wifi to facetime video, or facetime audio.I am trying to call my family in Toronto (where I live) using facetime audio, but the stupid phone keeps adding +52 before the facetime call, and as such, it will NOT WORK.This is absolutely frustrating.My older iphone 6s had no such issues. Now I paid $1700 for a 12pro that cannot even use facetime on vacation. Absolutely horrible! I have tried to disable “dial assist” in the Settings > phone> dial assist BUT IT DOES NOT SHOW DIAL ASSIST ANYWHERE. (its not greyed out, its not there period!) I contacted apple support and they say its a carrier issue.Seems like koodo has purposely sabataged this featue.(to disable functionality for frugal travellers who do not want to spend $15 a day.)Why would the setting to enable/disable be completely missing on my phone.Apple is adamant that this the carrier controls this options, and has made it unavailable. Even if I got

1 year ago

Macs01Rockstar

asked in Tips, Tricks & Troubleshooting

How to get Easy Roam working from Europe

Currently in Europe and made the mistake of putting my account on Seasonal Hold before I left Canada. Went to the Koodo website and changed my plan back to active, but Easy Roam is not working. Have scheduled 3 callbacks and not one of them worked. Have tried everything included removing the Koodo SIM card and requested 3 callbacks none of which worked. How do I get my account rebooted by Koodo?

1 year ago

rob valentineOrganizer

asked in Tips, Tricks & Troubleshooting

Why is koodo throttling amazon prime video to the point its almost unusable? (even on the lowest quality settings).

When connected to lte on the prime video app, video streaming is not reliable even on the lowest quality settings. Ran several speed tests and I get high speeds, so I believe it's being throttled to the point it's almost unusable. Tried my vpn but then the app is completely blocked from accessing the internet (also seems to be a koodo issue, works on wifi). What's the point of selling bigger data packages if they can't even be used? Also this was at 2am so I can't imagine it's a network congestion issue.

1 year ago

KathrynMBeginner

asked in Tips, Tricks & Troubleshooting

Wifi Calling won't work

I’ve got Koodo VoLTE Access, have reset the wifi calling feature a number of times AND turned my phone off a few times and the wifi calling still does not work. Any new suggestions??

1 year ago

blakesmBeginner

asked in Tips, Tricks & Troubleshooting

Wifi calling on pixel 7

I have two new lines, both pixel 7 and wifi calling is not working. Says to contact carrier but I can't get a hold of customer service and can't easily schedule a callback because of crappy service without wifi calling. I need it enabled on both phones

1 year ago

Dani EmmBeginner

asked in Tips, Tricks & Troubleshooting

Hotspot not working

Hello, out of nowhere my personal hotspot has just stopped being available. This is what it looks like. Of course, I cannot reach anyone at Koodo to resolve this. The chat bot has no idea what I am asking. Any ideas?

1 year ago

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