Tips, Tricks & Troubleshooting

The wireless home phone I installed for my mother-in-law has a lot of noise on the line. How do I solve this?

Just bought a new S20 ultra but i cant use wifi calling,i can activate it and then i can give the 6 digit code that koodo sent me but after that it just cycle with the ‘’requesting service. Please wait...’’.Had no problem with my s9 before for that feature.Please flag a rep to unlock this feature, thank you! 

I bought a GPS tracker that requires a prepaid SIM card to communicate with the app. I installed the SIM card but it doesn’t appear to work. Going through the troubleshooting with the GPS system it said to deactivate the pin number on the SIM card. How do I do this?

We are new to Koodo and our phones (my spouse and I) say 2GB of data however we have a 10GB plan. How do we get the phone to match our plan? My husband is getting data usage warnings because it goes by phone amount and yet he had 8000mb rolled over from the previous month.

I travelled out of country, used Easy Roam, and now back at home the voicemail insist I must  enter a password. I’ve done that, I’ve even reset it, I’ve done #4#4 to make it on and turn off again (asking for password) but it is still asking. Clues? tx

I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?MikeyinPoCo

As a parent, is there anyway to turn off data on my child’s phone? Either randomly, as needed or  say I want to set up a down time from 10pm to 7am the next morning.  

Hi, Phone : s23 ultraIssue : low/no network services where I live. I did enable Wifi Calling, but according to reddit , telus/koodoo disable the option to priorize the Wifi over cellular network for wifi calling. So when I move in my house and get to a zone where the cellular network is stronger, my wifi Calling drop, and won’t come back automatically. So I miss calls , kind of important since it’s my work phone… See the screen shoot, I did NOT have the option to change it, instead we have the : ‘’ emergency address’’ Thank you

Hello - I have been experiencing poor reception on my phone at home, in the Capilano area of Edmonton. Only 1 bar and the reception cuts in and out during voice calls. This has only started in the past couple of months. Anybody with the same issue of know how to resolve?

I have an iPhone 11 from Koodo with a nano SIM for everyday use.  When I travel, I move the SIM to a cheap Android phone because it’s larger (good for map reading when you’re visually impaired), less valuable, and has an SD card for lots of storage.  A month ago I dropped the Android phone, so I ordered a new one from an online retailer.  The specs didn’t disclose that it has no SIM tray. It has arrived now, but I can’t move the nano SIM from the iPhone to the new phone anymore.  I gather this type of Android phone requires an eSIM.  As long as the iPhone with the regular sim card is powered off when I need the travel phone, can I now obtain an eSIM voucher and use it to enable the Android phone to be used when I travel?  Or would that in some way nuke the nano SIM in the iPhone, rendering that phone unusable?  I only use one phone at a time, so the swapping of the SIM worked until now.

I will be travelling in europe soon and i want to have a phone available in case of emergency.   I’ve read about Easy Roam, but $16/day on top of my regular plan will run me several hundred dollars for the duration of my trip.   I’m also reading there are gaps and problems with the service, even when travelling in established networks like France and Germany.   I’m looking for feedback on whether I should: (A) buy Easy Roam and hope it works while I’m there and suck up the cost; (B) leave my phone on airplane mode while in europe unless in an emergency only…..will i still incur fees if I only use my phone when hooked up to wifi; or (C) leave my phone at home and buy a “burner” phone while travelling in europe?

Hello,I have an Iphone XR. My group messaging sends messages out individually instead of to the group. I was using this feature before, no problem (ie participating in group chat where messages were part of group chat). I did change settings while travelling but changed them back.SMS enabledMMS and Group messages enabledNetwork reset doneTried restarting phoneTried deleting group and starting againContacted Apple who don’t know what the problem is and said to contact carrierMembers of group have mix of android and IphonesGroup uses phone numbers for chat No members have made any changesMy message appears as part of group chat to me but is received individually.What other steps can I take to resolve this issue?  Thank you.  

Hey there my mom is a senior and traveling from Canada to the UK. Would it be easier to have her phone in flight mode for the entire month she is there, or would it be easier for me to purchase the easy roaming and hopefully pray that she doesn't answer a spam phone call or a spam text message.  My mother is not tech savvy so the easiest to not incur hundreds of $ of charges would be best. She has a LD UK calling plan on her phone but that is from Canada.  I guess it doesn't work from the UK to Canada.Thank you

Brand new monthly account, phone has said NO SERVICE for hours now and my home internet via Telus is also not working? Anyone know what’s up?

Left home network without turning off roaming - now at resort in Dominican with premium wifi and  phone won't let me connect to internet through wifi without roaming on - how do I get around this ?  I don't want to use roaming since I paid for premium wifi and I need to use the internet for hotel services. Thanks !

I keep trying to send images abroad, different countries (Austria, Hungary, Germany...).The image doesn’t get sent. 15 GB plan, with unlimited International text, data on. Any solutions?

Need a manual approval to port to public mobile

I am in the US for vacation and received a voicemail but when I went to listen it asked for my password. I didn’t even know I had a voicemail password as I’ve never been asked for it before! What do I do?

Seems straightforward but what do I know. I would like my kids to have a watch (wearable device) that we can text back and forth with and possibly make calls. It should be independent (not needing a phone to pair to) and have a reasonably affordable plan. We tried the Garmin Bounce with LTE and the lag time and unreliability of message delivery made the product unusable for real life applications. Bell, if I understand their plan mumbo jumbo, requires having a parent plan (I refuse to pay $100 per month for a plan) and then add on the “standalone” watch plan.When is this going to be a thing Koodo?

Port of old number from Bell, replied “YES” to the text, switched SIM card, and checked my Bell account and my number with them has been cancelled. Koodo self serve also shows my correct number so it seems to think the number has been ported successfully. However, I can’t send or receive texts or calls and I haven’t received the welcome text from Koodo and have waited the 2.5 hours it says to wait on the website.I have scheduled a callback but the only number I have is my phone… on which I cannot send or receive messages or calls… so not sure how they’re planning to reach me.  I am concerned about my inability to use my current number and would like to resolve ASAP.

Hello,Whenever I call anybody, my phone says the number is not valid followed with three loud beeps. How can this be resolved?

Starting late last night (possibly earlier, but this is when we first noticed), none of our family’s  three Koodo prepaid phones are able to place or receive a call.  When we try to place a call, it disconnects almost immediately and says ‘call failed’ - when someone outside our family tries to call us it seems to start to connect, then just disconnects immediately.   All accounts are confirmed active and have minutes.   Texting and other functions are working fine.  Per a Google search for a solution, we have switched airplane mode on and off, and restarted the phones.  

Hi all,I have recently setup a business line in addition to my personal  line on my Samsung S22.  I need two voice-mail greetings,  one for each purpose.   Can you help?

Got a new Samsung phone, how can I transfer the eSim on my old Samsung to the New One?

Received an email that asks me if I want to change my password.   Was this just a hack attempt?  i checked my account and it all looks good, but deleted the email.