Have you tried to reset network settings of the phone? Also, did the phone work before in that area? Have you checked your selfserve to see everything was ok? was there any late payment?

This is Koodo forum, so we can’t comment on Telus internet.

Have you tried restarting your phone?

You can report an outage through TELUS by clicking on the link below. Add details or ask questions in the optional description area.

TELUS Service Status - click report an outage, then click on the Report an Outage box.

You will have to log in to your TELUS account to access help for your home internet service.