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meline500Beginner

asked in Billing & Payments

Why am I being charged PST when I live in AB with an AB number?

I just signed up last month. My first and subsequent bill have a charge for PST. I live in Calgary and have a 587 area code. Why am I being charged this and how do I get this removed?Thanks,

3 months ago

Chrism189Organizer

asked in Billing & Payments

incorrect charges

Good day, I recently recieved my first bill and i was charged for connection fees when they were supposed to be waived. Can a rep on here look into this please?

3 months ago

NuUzrBeginner

asked in Plans & Add-ons

Can't receive calls or texts

Hello, I’ve switched my 2 phone lines from Rogers to Koodo 3 days ago. I still Can't receive calls or texts for both cellphone numbers. I am trying to call Koodo but apparently that service is not available, Also requesting a call back is impossible since my both phone numbers can’t receive calls now, They get forwarded to voicemail directly. Can some one from Koodo reach out and try to resolve my problem. It’s very frustrating that I can not make calls for three days now and I can not even call Koodo customer service to resolve this.

3 months ago

NSDBeginner

asked in Plans & Add-ons

DJCmamNew Member

asked in Billing & Payments

charges for calls to numbers I do not recognize

There are 5 calls on my latest bill that I do not recognize. Four are for 1 minute each to a number in Utah; the other is for three minutes to a number in New Jersey. I did not make those calls. How is it that they appear on my bill?

3 months ago

Emy Rose Eduque

asked in Billing & Payments

Billing error - charged rate plan change twice

Hello, can a Koodo customer agent please assist me with this billing error and credit back the second $15 rate plan change fee that was incorrectly charged to my account? I only changed my plan once during the boxing day promo. Normally, I'd schedule a call back to resolve this issue but I'm currently outside of Canada and would prefer not to incur roaming charges to address this billing error. I appreciate your help. Thank you.

3 months ago

Florence DesrosiersBeginner

asked in Purchases & Returns

stolen phone. no new phone to take a call, need sim card sent

Hi! My phone was stolen and I don’t have a way to call koodoo. My dad gave me a new phone but it has no sim card. If I could just get a sim card sent to my address so I could take calls again that would be wonderful thank you. Phone is 819 213 4442 but obviously I can’t use it until I have a new sim card

3 months ago

DonkeyKong80Connector

asked in Other

apple tv for my stream package

I can't hook up my apple tv it's bin over a year now and I pay for it pls help

3 months ago

ahmetcelikMember

asked in Purchases & Returns

FIRST PHONE AND TAB BONUS

Hi ill buy my first phone here i found out there is tab bonus for some devices and up front as well, if tab bonus offer 200 and phone upfront is 100, can i use for reduce upfront payment so order without any payment

3 months ago

skate guyBeginner

asked in Tips, Tricks & Troubleshooting

phone doesnt accept calls

so I signed up for US talk and text and the next day I m travelling in the us and my phone won't accept or send any calls…..calls all fail ….sonow I can't talk to anyone to fix it and my 16 day vacation has no phone calls that I need ….this is the stupidest company to deal with ever and when I get home im switching to freedom …..I can't believe how ridiculous this is ….larry

3 months ago

chris.dBeginner

asked in Plans & Add-ons

International Calling

Hi, I am a coach and have a few clients in the U.S. Even a 2 5 minute calls over the course of the month essentially double my bill.Wondering about options for add-ons to my current plan to give me limited international minutes?Thanks,Chris

3 months ago

CrankyscotBeginner

asked in Other

no on cell phone

I was asked to change my sim card back to the new one sent with my Refurbished I Phone 12As i had ended up with two numbers on my bill the bill seems to have been corrected but after 3 hours I still have no service on my phone

3 months ago

curlingqueenBeginner

asked in Plans & Add-ons

changing plans

I would like to downsize the data usage in my plan.I currently have 15GB of data and usually only use 2GB of data per month.I do not see any way to change the plan.

3 months ago

hsitas560Organizer

asked in Other

Change in activation date posible ?

I choose activation date as 25 Jan 2024 when making order, assuming it takes time to receive modem and router.I just received them. Can I change the date of activation for tomorrow (18 Jan 2024) ?If yes how ?

3 months ago

EheeNew Member

asked in Self Serve

not receiving sms verification code from bank

I don't receive sms bank verification codes when making online payments. I encountered the same problem with Fido before, and despite seeking assistance from the service center, the issue persisted. I am a new Alberta subscriber using a number starting with 368. Could the issue be related to the number starting with 368.I want to resolve this problem.

3 months ago

Tanzila Azad NowreenOrganizer

asked in Other

data not working

Hello, i am a new koodo user, my mobile data stopped working. First I thought it’s because of i have to pay bill but even after paying bill it’s not working. Then I realised it’s not because of the bill. Something is wrong

3 months ago

Jan PConnector

asked in Billing & Payments

self serve will not accept my credit card information for payment.

Each time I enter my credit card information the Error message I receive is that the information is incorrect. The address information is identical on my Koodo profile and my bank profile. Can someone please assist?

3 months ago

Emma FolkBeginner

asked in Plans & Add-ons

Stream+ Apple Tv : “Temporary Unable to be Processed”

Hello Koodo Community,Seeking input or assistance setting up Stream + for Apple TV. Netflix and discovery work fine, just Apple TV.I have an Apple ID (writing this on my iPad) and can sign in. When I reach the end of activating, it says “temporarily unable to process”. It has been saying this for WEEKS. Help! would like to watch some Apple programmes!Thank you, Emma

3 months ago

paulina25Coach

asked in Purchases & Returns

Samsung S23 Ultra: RAM

Hi, I am looking to purchase the S23 Ultra but it says under technical specifications that it is offering both 8GB RAM and 12GB RAM? Which is it? Also, how do I get the cables and power supply? This is so bizarre that they are not sold together! Thanks

3 months ago

Lok Hin LiOrganizer

asked in Billing & Payments

Receive koodo roaming alert but I did not turn on roaming

Hi I receive roaming alert but I did not turn on roaming, can any Koodo agent please assist me?I do not want to be charged a roaming fee.

3 months ago

GayeBeginner

asked in Tips, Tricks & Troubleshooting

Can't send message with Koodo: error 0

I moved into a condo in 2022 and have had nothing but problems since. Calls are dropped, some before I even answer them and some in the middle, and texts take forever if they go through at all. I'm assuming the building is part of the issue? Most days I'm lucky to even have one bar of coverage

3 months ago

Joshj85Beginner

asked in Tips, Tricks & Troubleshooting

SIM card won't work

I got a my SIM card for my phone which is an alcatel flip phone that was BELL but won’t register to work on Koodo’s network. What should I do?

3 months ago

CrystalROrganizer

asked in Tips, Tricks & Troubleshooting

LTE Calls turned off

I just received a message informing me that my LTE calls are turned off. What does this mean? I havent made any changes to my account.

3 months ago

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