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siegiatBeginner

asked in Self Serve

not in canada, how to correct my personal info

Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.

2 years ago

wendyinBeginner

asked in Plans & Add-ons

Transfer plan to someone else

Hi, I have Koodo plan with tab balance left. My daughter has plan with another carrier. Recently I found her phone usage is much higher (we have to pay a lot of extra) while my usage is quite low. So I would like to transfer my current plan (and tab balance) to her. The most important is to have her existing number to use my Koodo plan. And I port my number out.Could someone please advise how to process above requests? Thanks!

2 years ago

abhattBeginner

asked in Prepaid

new unlocked phone, same prepaid plan

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan?

2 years ago

JL LamontagneBeginner

asked in Tips, Tricks & Troubleshooting

Galaxy A12 Compatibility?

I had to replace my wife’s phone while in the US a few weeks ago., with a Galaxy A12, factory unlocked. Worked fine with a US Network, but when we returned to Canada, and inserted our local sim card, it did not recognize it. So I am hoping Koodo will work. FCC: Galaxy A12 SM-A125F (FCC ID: SMA125F), The device supports GSM 850/1900, WCDMA Band V, LTE Band B5, and B41, 2.4GHz WI-FI, and Bluetooth!The model number on this phone is SM-A125U1/DSIs it fully compatible?

2 years ago

BenQBeginner

asked in Plans & Add-ons

ALWPBeginner

asked in Purchases & Returns

looking for the A52 5G

Hello Koodo community, I am looking for the Samsung A52 5G because of the great camera but still reasonable price.I can’t find it under ‘shop’ koodo. Would it be called something else? Or which samsung should i go for if I dont need 5 cameras but do want 1 great quality camera!

2 years ago

Nancy321Beginner

asked in Tips, Tricks & Troubleshooting

Pre-Paid to Monthly Switch Problem

Recently I purchased a new sim card to switch from a Koodo pre-paid account to Koodo monthly. I was told to wait to receive the new Sim and then follow instructions sent by email to set up the new account so that I could keep my old phone number. I followed the directions and the new account is working, I can see my usage on the self serve site, I can call in and out, receive texts, etc. However, it is a new phone number and my old phone number does not work. Does anyone know if I probably missed a step to transfer the number properly and if so is there a way for me to correct this. It is an iphone, I attempted to manually enter the correct phone number but the phone automatically reverts to the new phone number that was provided with the new Sim. Help?

2 years ago

memphisBeginner

asked in Other

How to flag scam texts to Koodo

I just received a scam text. Is there a quick and easy way to flag the number and forward the content to Koodo so that they could actually try to prevent more users from receiving it? The text claims to be from Costco with an interac e-transfer for me.

2 years ago

KojiMariYuBeginner

asked in Other

Will close account be effective immediately or until end of billing cycle?

I’m a monthly plan koodo user and currently in Canada, but will move to another country next month. I’m hoping to close my account before I leave but also want to continue using all the services up until when I arrive at the new country. So was wondering if closing account will be effective immediately or will it be applied at the end of the billing cycle? If the closing will be effective immediately, is there anyway I can continue using my phone until I arrive at the new country? Do I need to switch from monthly plan to prepaid plan for this? Thanks!

2 years ago

SmithMarBeginner

asked in Other

Moved to Austrlia - why won't Koodo let me transfer my number to another provider?

I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send

2 years ago

ACCABeginner

asked in Other

How can I mak an international collect call from my cell phone?

2 years ago

HendrixBeginner

asked in Tips, Tricks & Troubleshooting

Chargeur

J’ai reçu un appareil de marque Samsung Galaxy AO3S mais aucun chargeur n’était inclus.Est-ce possible d’en trouver un compatible avec cet appareil?

2 years ago

JK001Beginner

asked in Tips, Tricks & Troubleshooting

Data Usage in Connections/usage

I just received a new phone that I ordered online to replace my old one, and I upgraded the data plan to 15 GBs. Why don’t I see the 15Gigs when I go into Data usage on the phone, I only see 2 Gigs. I do see it when I log into my account, but not on my phone. Any thoughts?Thanks

2 years ago

WycliffecymroConnector

asked in Other

What is [myphonenumber]@msg.koodomobile.com?

When I get a message from [myphonenumber]@msg.koodomobile.comsaying "You've received a message from a Koodo Mobile Customer," is this for real or a scam?

2 years ago

cmokBeginner

asked in Other

Spam call that changes phone number every time

Recently, I have been receiving tremendous amount of spam calls. I have to tried to block the number each time, but it seems like the phone number changes slightly (see the last four digits) each time. Is there something I or Koodo can do? The call control function is not an option because I do have to work with my phone all day.me source changes in every call (see attached)

2 years ago

Mika FrostBeginner

asked in Tips, Tricks & Troubleshooting

why do incoming calls need to press a number to connect?

iPhone user here,I’ve checked my phone settings and I don’t believe this is happening due to my iPhone so I’m asking Koodo members for help! When someone unknown or a number that has never called me before tries to call me, they are prompted to press a number before being able to connect to a call. Why would this be happening? I’ve missed very important calls due to people being confused about the prompt to connect to a cell phone number, I’m hoping I can have some help on fixing this without having to wait on hold with Koodo customer service. I really appreciate the time

2 years ago

1234Koodo1234Beginner

asked in Billing & Payments

Phone is blocked due to not paying but i have paid and i cant call the help line

I paid my 350 dollar bill and yet my service has been cancel by koodo with out any notification. I have been trying for months to organize a call back and no one has helped me. I have been paying way too much to be dealing with such horrible service. If I cannot have a solution today, I will cancel. Could someone please help me find a way to get my service back.

2 years ago

StoftyRockstar

asked in Tips, Tricks & Troubleshooting

Text Messages - Not Showing As Read (Receipt)

Hi everyone, I have a question. Is anyone currently experiencing this or in the past…I have a Samsung Galaxy S10. Up until the last few months, my read receipts feature has not been working. The feature is enabled on both my phone and the other end (user).I have both mobile data and WiFi on. I don't know why it stopped. I read a few minutes ago via a general Google search that the carrier must support this feature.Did Koodo make a change to not offer this feature anymore? That all said, my phone has been power-cycled several times, the firmware is the most recent. I even performed a factory reset of the settings. No change. Thank you, Steve

2 years ago

jcornelsen1Beginner

asked in Plans & Add-ons

US Roaming Pay Per Use SMS

I’m going to the US for 3 days. May only need to use SMS. The pay-per-use rate is listed as $10 per 100 outgoing texts. Does this mean I pay $10 no matter what and can send up to 100 texts?In other words, if I only sent two texts, do I still pay $10? If this is the case, Easy Roam is obviously the way to go.Thanks!

2 years ago

MallokayBeginner

asked in Plans & Add-ons

Phone Upgrade

is it possible to finance/upgrade my iphone while keeping the same plan?

2 years ago

MGWYOWBeginner

asked in Other

Access Text Records?

I’m a former Koodo customer (April 2019-August 2021) and need a copy of my text records for when I was a Koodo customer, specifically from the period of May 2019-December 2019. I’m engaged in a dispute with my car dealership over promises made to me by the sales rep, and require access to text conversations he and I had in order to prove to the dealership what was promised to me at the time of sale. I have repeatedly called the customer service phone number for Koodo (1-866-995-6636) but cannot for the life of me get through to a customer service representative for assistance. Every time I call, I get directed to a series of pre-recorded messages and then get disconnected.

2 years ago

CindyCBeginner

asked in Other

Customer Service/Porting number away from Koodo

I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore. What can I do in this situation? Is there a way I can speak to an agent over the phone without a Canadian number? Thank you.

2 years ago

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