Koodo Community

Data Usage in Connections/usage

  • 3 March 2022
  • 1 reply

I just received a new phone that I ordered online to replace my old one, and I upgraded the data plan to 15 GBs. Why don’t I see the 15Gigs when I go into Data usage on the phone, I only see 2 Gigs. I do see it when I log into my account, but not on my phone. Any thoughts?


1 reply

Userlevel 7
Badge +4

When you change plans, data is prorated, When does your plan renew? When it does, you’ll get the full amount. See also https://www.koodomobile.com/en/help/proration