Koodo Community

why do incoming calls need to press a number to connect?

  • 1 March 2022
  • 1 reply

iPhone user here,

I’ve checked my phone settings and I don’t believe this is happening due to my iPhone so I’m asking Koodo members for help! 
When someone unknown or a number that has never called me before tries to call me, they are prompted to press a number before being able to connect to a call. 
Why would this be happening? I’ve missed very important calls due to people being confused about the prompt to connect to a cell phone number, I’m hoping I can have some help on fixing this without having to wait on hold with Koodo customer service. 

I really appreciate the time 

1 reply

Userlevel 7
Badge +4

Sounds like the feature call control. If you login to your self serve account you should see it under your add-ons if it's there.