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Unanswered questions

3129 Topics

L
LkwCoach
asked in Other

support

Koodo assist and call back are useless. How can I speak to an actual person for support without having to go through these frustrating and useless avenues? 

18
Flo Koodo
2 years ago
S
SedorFamBeginner
asked in Plans & Add-ons

$15 Plan - Unlimited Text once 250MB is reached

Hello,Two questions:I saw a post in here regarding the $15 plan and unlimited incoming calls, the response was they are unlimited for prepaid but not post paid (or vise versa), how can I tell if I have the prepaid or post paid. Should I still be able to send/receive text messages (non sms)  if I am NOT on WiFi and my 250MB is reached ( data is on hold with Shock protect - which is great btw).  Seems my kids are only getting text once connected to WiFi even with cellular service on but data is on hold.   

7
R
2 years ago
B
Boomer60Connector
asked in Other

MMS messages not opening when in the USA

when I am in the USA, and I have Easy Roam USA on my phone.  I am supposed to receive unlimited texts.  When I get some texts they are labeled on the side MMS and the text box says No Subject, Message size: 1KB and an expiry date.  Why do these messages not come through so that I can read them?  I only get some messages in USA, because I can’t open them I have no idea what they are.   I get all message no problem when I am in Canada.  thanks 

3
Timo Tuokkola
2 years ago
M
MotOBeginner
asked in Tips, Tricks & Troubleshooting

Disconnecting a conference call

Can you hang up on a conference call you started without disconnecting the other people on the call? I tried to Google the answer and the best I got was “it depends on your provider.”

2
R
2 years ago
C
checkstrBeginner
asked in Tips, Tricks & Troubleshooting

No Cell service travelling to Mexico

Hi…I am in Mexico and can’t seem to connect to any cell service in the area. I tried auto selection and also tried manually selecting with no luck. I am able to connect via wifi, but it’s the cell service I can’t access. What might be the problem?

3
C
2 years ago
A
AshleyhBeginner
asked in Tips, Tricks & Troubleshooting

changed email

So I changed my email for my account and got the verify email in new account and verified it and now when I log in I use my new email. But the problem is that my bills still goes to my old email. How do I fix this?

1
R
2 years ago
L
lili1977Beginner
asked in Tips, Tricks & Troubleshooting

Voicemail keeps failing

My voicemail keeps on having a message failed when trying to listen to my voicemail.

1
R
2 years ago
R
Rashad MohammedConnector
asked in Tips, Tricks & Troubleshooting

Incoming

Are we charged for incoming international calls?

2
R
2 years ago
H
Heather MackBeginner
asked in Tips, Tricks & Troubleshooting

iMessage conversation transcript with dates/times

HelloDoes anyone know if/how I can get a transcript of imessges that I have on my phone, I want to remove them soon but need to keep the history.Thanks in advance

2
srlawren
2 years ago
W
WilhelmineBeginner
asked in Prepaid

Oops!, Wrong Prepaid Booster Add-on

In error, I purchased the wrong Booster Add-on. Can I get it credited/removed so that I may purchase the correct one? I meant to purchase US Data (500MB, $20), but purchase a standard Data Booster by mistake (1GB, $30). It was just purchased minutes ago, and hasn't been used. Thanks

2
W
2 years ago
G
Garry FooteBeginner
asked in Other

Wifi calling keeps turning off?

My wifi calling keeps turning off every time I get out of range of my wifi.  When I get back in range, I have to turn it back on and get a new access code every time.  Very frustrating. I’m using a Samsung A5  

5
D
2 years ago
S
saranyauBeginner
asked in Plans & Add-ons

1000min International LD Add-on

This 1000min International LD Add-on was $0 on my plan up until my last bill that charged me $3. I was not notified of being charged from now on for it. It was completely free up until last month. Why am I being charged $3 now?

5
G
2 years ago
C
CR3Beginner
asked in Other

How to turn off an Amber Alert

We had an Amber Alert issued but it has now been canceled.   How do I turn this off on my phone LG31?   The Alert Just keeps coming and coming and the Siren goes off...Have Turned the phone on and off - nothingPlease HELP how do I Cancel this - VERY annoying!Thanks 

2
C
2 years ago
RaYmond Yim
RaYmond YimBeginner
asked in Other

epp discount for cell phone

Hi may I know how to get that form to apply that discount ? 

1
Allan M
2 years ago
K
KhueBeginner
asked in Other

Extreme data usage

This morning I received a notification at 7:11 am that I had used 50% of my data. Six minutes later I received back to back notifications that I had used 90% and 100% of my data. When I logged into my account to see what was going on  it showed that I had somehow used 1763 MB of data. My normal daily usage is around 5MB but can go up to 30MB when I’m out and about. I never use my phone for streaming movies or music. Seeing as all I had done up to that point was check my email, news app and answer 1 text how is it possible to have used that much data in so short a time? 

1
D
2 years ago
S
sommerfuglBeginner
asked in Other

voicemail asks for mailbox number and says invalid

Hello! I’ve been accessing my voicemail successfully for months, but now, when I Call Voicemail, I’m prompted to select language and then enter a mailbox number. When I enter my number, “you have dialled an invalid number.” My number hasn’t changed. I’m able to access messages, self-serve online etc just fine. Help!  

1
R
2 years ago
S
siegiatBeginner
asked in Self Serve

not in canada, how to correct my personal info

Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.  

3
A
2 years ago
W
wendyinBeginner
asked in Plans & Add-ons

Transfer plan to someone else

Hi, I have Koodo plan with tab balance left. My daughter has plan with another carrier. Recently I found her phone usage is much higher (we have to pay a lot of extra) while my usage is quite low. So I would like to transfer my current plan (and tab balance) to her. The most important is to have her existing number to use my Koodo plan. And I port my number out.Could someone please advise how to process above requests? Thanks!  

4
T
2 years ago
A
abhattBeginner
asked in Prepaid

new unlocked phone, same prepaid plan

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan? 

2
C
2 years ago
J
JL LamontagneBeginner
asked in Tips, Tricks & Troubleshooting

Galaxy A12 Compatibility?

I had to replace my wife’s phone while in the US a few weeks ago., with a Galaxy A12, factory unlocked.  Worked fine with a US Network, but when we returned to Canada, and inserted our local sim card, it did not recognize it.  So I am hoping Koodo will work. FCC:  Galaxy A12 SM-A125F (FCC ID: SMA125F), The device supports GSM 850/1900, WCDMA Band V, LTE Band B5, and B41, 2.4GHz WI-FI, and Bluetooth!The model number on this phone is SM-A125U1/DSIs it fully compatible? 

2
M
2 years ago
B
BenQBeginner
asked in Plans & Add-ons

Data roaming when addon removed.

Will I have access to data overseas if "international data roaming" is removed from my account?I got it removed from my account and I specifically do not wanna have access to data overseas so that I am not charged by mistake for anything when travelling. Will my phone still connect to some network, consume data, for me to eventually be charged something even if "international data roaming" is off? p.-s.: I am not talking about easy roaming.

4
B
2 years ago
Shafik Islam
Shafik IslamBeginner
asked in Purchases & Returns

Switching from Virgin to Koodo

Have been with Virgin 4 months. Using phone and plan. Paying $55 a month for both phone (Samsung A52) and 12GB data unlimited canada wide talk and text. Is there any option to switch to Koodo in the midway of contract with Virgin? If yes, then how. Please help me out here.

1
M
2 years ago
Bryant Book
Bryant BookBeginner
asked in Tips, Tricks & Troubleshooting

Problem with changing my phone on an app

so i changed my phone number today, but i have a tiktok account that was connected to my old phone number….and now i cant change my old phone number on my tik tok account….does anyone know if my old number is still with koodo in their system ?

2
M
2 years ago
J
jbcostanBeginner
asked in Tips, Tricks & Troubleshooting

I have no voicemail but cannot get rid of the voicemail icon in my status bar

as the title said. I have 0 voice mail and I cannot get rid of the icon at the top of the status bar. I’ve cleared the cache in app settings and it’s still there. I have Pixel 4a

2
M
2 years ago
ALWP
ALWPBeginner
asked in Purchases & Returns

looking for the A52 5G

Hello Koodo community, I am looking for the Samsung A52 5G because of the great camera but still reasonable price.I can’t find it under ‘shop’ koodo. Would it be called something else? Or which samsung should i go for if I dont need 5 cameras but do want 1 great quality camera! 

3
M
2 years ago

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