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MallokayBeginner

asked in Plans & Add-ons

Phone Upgrade

is it possible to finance/upgrade my iphone while keeping the same plan?

2 years ago

MGWYOWBeginner

asked in Other

Access Text Records?

I’m a former Koodo customer (April 2019-August 2021) and need a copy of my text records for when I was a Koodo customer, specifically from the period of May 2019-December 2019. I’m engaged in a dispute with my car dealership over promises made to me by the sales rep, and require access to text conversations he and I had in order to prove to the dealership what was promised to me at the time of sale. I have repeatedly called the customer service phone number for Koodo (1-866-995-6636) but cannot for the life of me get through to a customer service representative for assistance. Every time I call, I get directed to a series of pre-recorded messages and then get disconnected.

2 years ago

CindyCBeginner

asked in Other

Customer Service/Porting number away from Koodo

I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore. What can I do in this situation? Is there a way I can speak to an agent over the phone without a Canadian number? Thank you.

2 years ago

Mohammad KhadraBeginner

asked in Plans & Add-ons

visual voicemail limit

What is the limit of the number of stored voicemails for people using visual voicemail?

2 years ago

KJ8Beginner

asked in Tips, Tricks & Troubleshooting

I need to change my email for koodo access. And I need to access my telus account- but that email is dead

So long story short I was cyber attacked. And my main email compromised so much I am not even going to attempt to recover it. I am logging into Koodo using it still but need to change it. As I am literally not getting anything going to that email. And with my internet, which is telus, I can’t access That at all with my dead email… somehow I need to change that too. Because I am still securing my router and need to use the telus app to finish the last bit but can’t without the app apparently (tried in the router itself but can’t find the setting I need). And I need to set up secure emails-- again telus ones would work for that. Sort of in a hurry to secure these things. Not to mention I have no idea what my bills will be.

2 years ago

MCvitkoBeginner

asked in Other

Does Koodo support the Netgear LM1200 Cellular Modem?

Hello, The Netgear LM1200 Cellular Modem is designed to be a primary internet source for rural areas the cannot get any other form of high speed internet. It states it is compatible with :LTE Category 4: Bands 2,4, 5, 12, 13, 14, 66, 71. 3G UMTS: Bands 2, 4 and 5Uses a nano SD sim card.I would like to be sure that this will work before I purchase one with a Koodo plan.Thanks.

2 years ago

sharonbBeginner

asked in Prepaid

Activate prepaid sim outside of Canada

I would like to switch my number from Rogers to Koodo prepaid but phone and I in the U.S. for many months - I have the new SIM am I able to do it while outside Canada?

2 years ago

Nina.boeBeginner

asked in Prepaid

Paying with voucher

Hi, I bought my prepaid Sim Card a few days ago but I‘m unable to pay for a plan. I do have an international credit card, but I cannot register it because Koodo is asking for an american phone number to schedule the callback (I obviously don‘t have one yet). So I decided to try my luck with a voucher. Koodo is still asking for a credit card number even tho I‘m paying with a voucher. How do I pay for my plan? It’s frustrating to not have international credit cards or PayPal as an option.

2 years ago

ShanTarroBeginner

asked in Prepaid

Switching to prepaid from a postpaid mid-cycle

How much is charged if I switch to prepaid mid-cycle of a postpaid plan?

2 years ago

shingenOrganizer

asked in Other

Landline Number Transfer

Hey folks, So my mother is now a Koodo monthly customer; she has a cell with a number already. But now wants to transfer the house landline to the cell phone, as she no longer wants the landline, but wants to keep that number. What is the process in doing that? I saw the docs on transferring from another carrier, but not sure if that is the same process?Cheers

2 years ago

leddyBeginner

asked in Tips, Tricks & Troubleshooting

Wi-fi calling

I can’t get wi-fi calling to work on my new phone. It says it is enabled but it is not. Any suggestions?Samsung S22

2 years ago

broldanConnector

asked in Other

Transferring phone number

I get this message of error once I submit the request to transfer my old phone number to my new koodo account. Tried twice, got the same result twice. Ugh!

2 years ago

Nancy LévesqueBeginner

asked in Other

numéro frauduleux +16478120568

Je viens de répondre accidentellement à un appel qui me semble frauduleux. Le numéro est le +16478120568.Vous est-il possible de bloquer tout tentative quelconque en lien avec ce numéro?Merci beaucoup

2 years ago

DBelleBeginner

asked in Other

Koodo home line - busy signal...

Why do I get busy signals when I call using my Koodo home line even though it should not be busy? It is also the same thing when someone tries to call me...it’s a busy signal for the caller even though it shouldn’t…?

2 years ago

Alex WintersBeginner

asked in Plans & Add-ons

Is it possible to return a product that i got through koodo and still paying for,

I got a call a couple months ago from koodo saying that for my loyalty I could get a Samsung Galaxy a7 lite tablet at a discounted rate and just have it payed little by little with my monthly pay.I thought that I needed it so I agreed and I hardly use it because I realized I have zero use for it. Is it possible for me to return this? I literally never use it and it’s just making me pay an extra amount on my plan that I don’t think I’ll even be able to afford. Any help would be greatly appreciated!

2 years ago

R0218Beginner

asked in Plans & Add-ons

XPLORA X5 Play

does Koodo support xplora x5 play smart watch?

2 years ago

cloutiercandcBeginner

asked in Plans & Add-ons

How to add data to a plan for one month only?

Hi! How do I add data to a plan for one month only? I can find how to top up a prepaid account, and how to increase the ongoing data of my plan. I need more data for one month only, I don't want to increase the data on my plan. Thanks!

2 years ago

Djc ChavezBeginner

asked in Prepaid

Can I convert from Prepaid to Monthly customer online?

I would like to change my subscription from prepaid to monthly customer. How do I do this?

2 years ago

Randy KBeginner

asked in Prepaid

Can I use Pay per use in Cuba with a Prepaid account and if so how does it work.? Thank you.

2 years ago

JadeHBeginner

asked in Other

Ordered Phone Online, locked out of email

Hello Koodo community, I have been with koodo for a long time, this account was originally used by my dad Douglas, but when I got older he gave me his phone and I have been paying/using for it ever since but have not been able to change the information of the account over from him to me.So when I purchased a new phone online from koodo, it said that they have to review the order before they send it out and they they need additional information before they can ship it. I am unable to access the email address that the account is under as my 65 year old father is awful with passwords and there is no possible way to get in it (we have spent all day trying). So my question is, will the required additional information needed be sent/have to be given through the email or will they call me? and if it is sent to the email, is there anyway to change the email address it will be sent to?

2 years ago

Sheb1Beginner

asked in Tips, Tricks & Troubleshooting

Repair For Calling Issues

Just a couple of questions about reapir. My new Pixel 6 recently has been having problems with calling out sometimes( it will try but after a few seconds just disconnects) and won’t work in certain areas where our other telus phone works. Spoke to tech and they looked into it and said I should send it in for repair. My questions are:He told me to take it to my local Koodo store(Markville Mall) but someone else told me to take it to the repair place at Scarb Town Centre or Fairiview Mall. How long do these repairs typically take? My concern is with the Covid cases rising again they may close down stores again and I won’t be able to get my handset back for awhile.Thanks

2 years ago

KwamekAdvocate

asked in Other

Charges on receiving international calls outside Canada

Hello Community,I just ported my number to some Provider because my previous Provider does not have coverage in my new area Iqaluit Nunavut. But I just realized even when I receive an incoming international call, I am being charged exorbitantly, please don’t ask me about the rate, hmmm. Aside, the monthly plan is quite high.I am seriously pondering of porting to Koodos as I have just been informed that Koodos has coverage here and your charges are also quite moderate.I started an online Chat and scheduled a call. Surprisingly, one 4 occasions, immediately the phone rang and I pick it, then the call cuts(or should I say it drops). I couldn’t believe it!I would like to find out whether receiving incoming international calls is charged on Koodos network too. And if so, please what it the rate? Network coverage is an issue back home I mostly call or asked my family to call me.I need the information to make up my quickly. I have read through more of the information but only this link ( h

2 years ago

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