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Customer Service/Porting number away from Koodo

  • February 11, 2022
  • 2 replies
  • 573 views
C

I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.

My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore. 

 

What can I do in this situation?

 

Is there a way I can speak to an agent over the phone without a Canadian number?

 

Thank you. 

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    2 replies

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    • Goran
    • Mobile Master
    • 13577 replies
    • February 11, 2022

    I'm not sure such a callback can be done but being out of country you can send a private message to Koodo via Facebook messenger or dm via Twitter to get assistance for th

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    • D
      Dennis
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    • MilkyWay
    • Mobile Master
    • 6176 replies
    • February 14, 2022
    CindyC wrote:

    I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.

    My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore. 

     

    What can I do in this situation?

     

    Is there a way I can speak to an agent over the phone without a Canadian number?

     

    Thank you. 

    I am not sure where you currently are, but you should be able to schedule a callback through Koodo Assist with a North American number. If you are in the U.S. or somewhere with a similar numbering plan, it should go through. https://Koo.do/Chat 

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