Plans & Add-ons

I am already subscribed to basic streaming but I don’t see any options to add the French package 

I signed up for the Amazon music Unlimited free trial through Koodo and I cannot find how to cancel it. It says on the Amazon music website that I must cancel through Koodo. Thanks 

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

I would like to add stream + to my account. I am already a amazon prime and Netflix member.. how will I switch over payments to you guys etc?

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

I’m logged into self-serve, and click on “manage add-ons.” Try to remove International Data Roaming, Pay-Per-Use Intl Long Distance, or International Voice Roaming.I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.” Can anyone help?

Hi there I did the refer a friend and joined through my friends referral and we both have not got the $5 off a month yet till the $25.00  Please advise how long this takes as I have already had a phone bill. thanks,

Hi, may I know if I can receive SMS or phone call while travelling outside Canada without turning on EasyRoam?

Ive been here for 7 years and now I can't change my plan because I have to go to auto pay? Ive never missed a payment. 

I have not activated it and better not be charged for it

I want to change to a US/Canada plan for travel next week (no tab) instead of using data roaming.  How soon does the new plan take effect? I want to use my phone in the US as I do in Canada (not having to turn on Airplane Mode and rely on wifi).

So I have three phones on my plan,  My Wife, Son and Myself  if i Order Stream+ we all live in same household, can we all watch Disney+ Netflix etc or would i need to order Stream+ for each and every one of us.  Can three people in same household all watch it,  three different compputers or TV’s thanks

For anyone who has used Koodo roaming in Portugal - can you comment on the speed and coverage of cell service in the main tourist areas? 

What is canadian LD? My plan contains unlimited canadian LD. Is it same with unlimited canada wide calls?

I received the email yesterday about the Europe Easy Roam pass.   Is this a time-limited feature, and how soon can I add it for a trip at the end of November? Thanks,Katherine

Hi All….I believe I have added the 30 day package on my account for a med trip.  Everything I read (after adding the add on lol), says “the 30 plan will activate once you are roaming in ONE of the included countries”.  My question is - can i move between multiple countries with this plan or is it only valid for one country?  If it’s country to country in all of Europe that’s a great plan - if it’s restricted to only one country, not so much!  Thanks.

When it says 1000 free international minutes, is it per month or for the period of contract?

Howdy folks Currently subscribed to Stream+ basic with Koodo Was able to activate Netflix/Amazon/Disney and been happily using it for a few months. Decided to finally check out the Telus films and series? I tried to download the Telus TV+ app and saw whats offered so am interested in using it. Tried to login using my Koodo credentials but keep on getting an error and cant login. Few questions With the Koodo Stream+ do we get access to the Telus TV+ app? If so do I need to activate the service? As I dont recall seeing an activation email. Any help would be much appreciated

My current plan lists unlimited SMS & MMS and also Text Messaging Services as features. I want to upgrade to a plan with more data but it doesn't show these features, nor are they add-on options, are they automatically there? This will be a prepaid plan. Thanks.

Hello! What does the US SMS add on mean? Is that where I can text other people in the US if I'm also in the US? For example, if I go to visit family in the US, can I text other US phone numbers? Does US SMS mean that I can also text people back home in Canada from the US? Thank you for your help in advance!

I subscribe to the original Stream + plan that has Netflix, Discovery+ with ads, and Apple TV. While ordering an new phone I seen Discovery + Ad Free is not available but it will not let me add it to my subscription as an update. Requested 3 call backs, 2 I could not understand or hear because of dogs barking and kids playing in the background. They told me I could add it only as a separate account in addition to my subscription and was not able to remove my original discovery with ads. Makes no sense, I just want to change my existing Discovery I pay for with the Ad Free update and pay any additional cost.Also, I hate call centers that have no idea how to assist

Hey there, I still wanted to check if there is any specific offer for newcomers? I am looking for a cheap phone plan, I have my own phone.  thanks

Hi folks, I just signed up for koodo and the stream plus but can’t get series like The Bear or such. Disney support states to talk to Koodo and that Stream+ premium would not have it either. Anyone know a way to add it on at a cost?

Hi. I’m currently out of Canada and my phone number is on seasonal hold. Can I still receive text messages from Canada? I saw that the seasonal hold plan include “free incoming SMS”, but when I used my koodo sim card, the phone showed “no service”.Thank you

Netflix Premium - I have Netflix through Koodo with my stream plus.  When I added this account I was told that I could add members from outside my household exactly like I was able to when the services were provided directly through Netflix.I have not been able to add members outside my household.  When I reached out to Netflix I was advised that I would need to stop Netflix through Koodo and get it directly with Netflix to enable this function.Could someone actually confirm this is correct since I was told by Koodo that I could in fact invite members outside my household with the package I was purchasing.  If this is not possible are there any plans available that will allow me to invite members outside the household?  Thanks