Plans & Add-ons

I just updated my phone and plan through self serve and now it’s saying I only have 5gb instead of the 50gb my new plan should have 

In my possible add-ons there is something called "call display restrict."  I was wondering what exactly this is.

I'd like to know how to make sûre I am not roaming while using airalo eSIM card. In the process to turn on the eSIM card it tells me to turn on the roaming and make sure the roaming with my main physical SIM card is off, which I did, but I'd like to know if there is a way to check live with koodo that I'm not roaming. 

Can anyone please tell me how to remove my seasonal hold plan?My current mobile plan has been replaced by a seasonal hold plan, and I want to return to my previous mobile plan. However, I cannot find a way to switch back to the original plan. They only suggest more expensive mobile plans, and I don’t want to spend too much.I also tried to schedule a callback, but since my mobile plan is on hold, I cannot do it.I really don’t know how to solve this issue. Please help me get back to my original mobile plan.Thank you! 

Hello,I signed up for Stream Plus and I already had an existing Netflix Account.  I followed the link to activate it and I got in (although I found it odd that all of my watch history was gone, not as it was promised to be the same).  Long story short - I am still being billed for Netflix even though I am paying for the Stream Plus though Koodo.  I called Netflix and they refunded me but they told me to contact Koodo to make sure it’s linked and doesn’t happen again.  Calling Koodo is not a fun task so I thought I would ask here first.  

I want to visit the us next month and j was wondering if i needed to buy roaming data or if my normal plan would work there anyway?

Hi,I have Stream+ on my account for over a year, which has always included Apple TV+.  I recently was asked to log into Apple TV+ again, and when I did, my account no longer had paid access and I was being offered a free trial. I checked my Koodo account and mobile services, and Stream+ is still listed and Apple TV+ is still listed under that package, and the package cost has not changed from the original amount. Can someone explain what is going on? Thanks, Green 

When I login into Koodo → Shop → Plans, All the plans it shows is forcing me to buy a phone. I don't see any plans with the option to Bring my own phone.  Also last month by plan amount changed from $45 to $49 and after that I am not able to switch plans without buying a phone. Is this normal?

Issue: Data booster usage not showing  (prepaid)I purchased a 1GB data booster on May 11.  It showed under usage.  I have purchased them in the past have never had an issue.    I checked it they other day it showed correctly.   I went to check it tonight, and it’s not even showing at all.  I can see the Minutes addon, but not data.Under Data usage:  it is only showing up to May 19th (today is May 21).  I have no way of telling how much is left.Prior to today, it showed the followingMinutes: 100 (0 used)Data 500mb:  2mb leftData 1gb:  (can’t remember how much was used but it wasn’t too much) 

We are upgrading our phone and would like to keep the same plan, including the promotional discounts and add-ons we got at the time.  It looks like we are being given the option of the same plan without the discount and without the same add-ons available..  Is there a way to keep what we have? 

I changed plans 5 days ago using Self Serve and my Android phone is still showing the old data cap. How do I activate the new plan?

Despite selecting free perk, it says no perk selected since I added a new phone.   I have logged in numerous times to do this selection of rollover minutes.   

I am currently paying $50 for 70 GB of data. When I go to the Koodo website (without logging into my account), there are options for $39 and $44 a month. How can I change my plan to these? When I log in, I only see more expensive plan options.

I received a text this morning saying that my data was unpaused since I was starting a new billing cycle. I only used 20% of my data last month, I have no add-ons, not clear why I getting this message? 

I just switched my plan to the 20gb a month for data plan. When I checked my data usage it days that I have a total of 18.7 gb.Is there a reason for it not being at 20gb when that's what I'm paying for and that's what the plan says it is for? 

My basic plan increased by $6 after only 6 months since I opened the Koodo account. I was never informed about this when I signed up with Koodo. I thought I had committed to a 2-year plan with a locked price. When I asked what happened, Denis (the Master) simply advised me that if I'm not happy, I could switch carriers. It feels like Koodo lured me in with a cheap plan, only to take advantage of me afterwards. Since Denis suggested switching carriers, I'm now exploring other options such as $19/month, $29/month, or even plans with the same price at $35/month with another carrier. I'm so disappointed with Denis's response

Will my current data balance (which includes a large sum from months of rollover) be transferred when i change my plan to “US/Canada roaming w data, talk and text”?.  Do i need to select the rollover data perk to save this collected data?

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

I want to sign up for Stream+, but no matter what credit card details I enter, it says there was an issue processing my payment. I am sure that the postal code is correct, I’ve also cleared my brower’s cache and it is still not working. Any ideas?

I’m thinking about changing my plan to the  “Canada-USA roaming with data, talk and texts.”   However, I’ve been unable to determine whether or not there are any restrictions on tethering with this plan (and the AI Chatbot was decidedly unhelpful).  Does anyone have insight into this? Thanks much. 

Hi, I noticed my VoLTE wasn't working so was doing some reading and saw that sometimes things were not working properly on Koodos "backend". I thought that if I removed it from my add-ons then added it again it may rectify the problem. However, once I removed it from my add-ons the option to reinstate it didn't return. Just wondering if there is any way to have it added back into may add-ons and have someone make sure everything is good on their "backend" without scheduling a call. Thank you.

Hi there, I’m a current customer with about $120 to pay off my tab.  I’d like to switch to happy stack and bundle internet, switching from another provider. However, when I go to select the plan I want ($55/mo) it says it’s not eligible. Any insight? Also, it forces me to pick a new phone. Is it possible to happy stack and bring my own device, even if it means paying off my tab?

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

Hey, I’ve been wondering can I please get the unlimited data Perk added to my plan for the line ending in 90 Without a 5G speed plan?

How do I DISABLE Easy Roam?!?  There are plenty of articles showing how to ENABLE it but none how to DISABLE it.