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All discussions about Koodo plans and add-ons.

  • 1,095 Topics
  • 3,944 Replies
1095 Topics
H
HelpKooBeginner
asked in Plans & Add-ons
callback timezone?

Hello I’m travelling and scheduled a callback since I wanted to transfer my sim to a new phone but it didn’t work.The time for the callback is 9am tomorrow. Would that be PT or ET?  Also any idea why I can’t use the Apple eSIM transfer feature?

2244
D
8 months ago
T
tbhsiehBeginner
asked in Plans & Add-ons
Lost Prime Yearly Membership After Signing Up For Streaming

Currently, I have Telus Home Internet and Koodoo Mobile. I sign up for Stream+ in Telus to get Amazon Prime, Netflix and Disney+. However, my Amazon Prime account already has a yearly membership of $99 dollar. After linking my Telus account with Amazon Prime, I currently don't know where that $99 went. Telus is charging me the full amount and I don't the rest of that $99 dollar getting refunded. I called Telus Home Internet, and they referred me to Telus Mobility, and then Telus Mobility referred me to Koodoo because my phone number is with Koodoo. I am currently $99 down with no answers and don't know where to get one.

5425
B
8 months ago
R
RickTLeader
asked in Plans & Add-ons
Stream+ Billing for Amazon Prime

If I subscribe to the Stream+ I understand that if I have an existing account with one of the streamers, billing will switch from them to Koodo. What happens if I’ve prepaid a year for Amazon Prime? Will I lose that pre-paid amount from Amazon?

5614
R
8 months ago
G
GMorganBeginner
asked in Plans & Add-ons
Query re: Streaming Bundle

I'm trying to compare pricing to see if it's a valid deal to switch my Streaming services to accept the Koodoo bundle deal but their noted "basic" pricing isn't what I actually pay - Netflix $23.30/mth, Disney+ $11/10/mth ($133.99/yr), & Amazon Prime $11.09/mth. As nothing aligns with their pricing I don't know what the actual bundle price would be? Note, I live in Saskatchewan/Canada. 

6072
Flo Koodo
8 months ago
S
StoneAdvisor
asked in Plans & Add-ons
Koodo Home Internet: How do you rate it ?

I’m thinking of trying Koodo Home Internet (with the 30 days’ trial.)Please tell me your experiences.  Are you satisfied with the download speed? Are you satisfied with the WiFi coverage? Do you see the benefits of WiFi 6? Have you had outages? Anything else you can think of?Specific questions:I’m currently billed for Koodo phone service. Will internet service be billed separately?The “Legal Stuff” says “Costs associated with the return of equipment are the responsibility of the customer.”  Is this true?Thanks

282711
D
9 months ago
G
gsandharBeginner
asked in Plans & Add-ons
Starter Plan eSIM

Hello,I currently have two lines with TELUS, and  I’m looking to move my secondary line to Koodo on the $15 starter plan.The question is, I currently have my primary line on a physical SIM and my secondary line on an eSIM. If I open a starter plan online, how do I get it on an eSIM, as I don’t have an available SIM slot? The online portal is forcing me to get a physical SIM, and it says to go in-store to pick up an eSIM. However, I can’t find any instructions on the activation process.I appreciate any help anyone can provide!

2261
D
9 months ago
C
callmedesignBeginner
asked in Plans & Add-ons
Unlimited Long Distance Pack

If I have the Unlimited Long Distance Pack add on and call Korea;Does the person answering in Korea also pay for the call?Does unlimited mean no charge for me or what would it be?Thank you!

1501
D
9 months ago
C
CDelBeginner
asked in Plans & Add-ons
How do I change my Stream+ plan?

How do I change my plan from Premium to Basic?

551
Bernard Koodo
9 months ago
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greenkawasakiBeginner
asked in Plans & Add-ons
Not Receiving Text Messages Abroad

Hello, I’m not receiving text messages abroad. Both from my bank (2FA) or my friends I’ve asked to text me to test. I have international data roaming and international voice roaming set to on in my add-ons but not easy roaming as I’ve had bad experiences getting charged.I’ve restarted my phone a few times already. What is wrong?!

1822
G
9 months ago
T
thewillofsonOrganizer
asked in Plans & Add-ons
How is thr new Stream+ (Disney, Netflix, Prime) billed

Is it billed on the existing mobile plan monthly bill or otherwise?

1281
Bernard Koodo
9 months ago
S
Some guy2Connector
asked in Plans & Add-ons
tablet on a phone plan sim card

I've looked all over and can't find it explicitly stated weather koodo will block non-phone devices that use a phone plan's sim card like some other carriers do.So, does koodo ‘reserve the right to cancel plans’ or whatever if I were to use a sim card in a different device for the data? If sign up for a plan with a massive amount of gigabytes I'd like to be certain I could use them how I want.

1535
Allan M
9 months ago
K
KootyBeginner
asked in Plans & Add-ons
Question about my plan

I just changed my plan to the $60 per month Canada-US roaming with data, talk and texts. Does that mean I can be in the U.S and my plan that I have over in Canada (1oo GB of data, unlimited texts and calling) will transfer over once I am in the U.S? I go to church in the states every Sunday and every Wednesday and I want to be able to text/call/data over there. So I’m just double checking that the $60 plan that I just switched over to, will allow me to be able to text/call/data in the U.S with no extra charge of course, the same as I do in Canada. Also, my free perk that I chose was “Unlimited long distance” .. however, it says my add-on per month is “unlimited long distance” and that I’m paying $3 for it but yet it was the option that I chose for a FREE perk. So I hope I’m not getting charged for that even though it looks like I am but it also looks like I’m not…. 

10384
Dinh
9 months ago
D
Dani09113Beginner
asked in Plans & Add-ons
Name change + more

This is a bit convoluted. I created this account to get a phone for my son +/- 3 years ago. Since then we have transferred the account to his name in Dec 2023, and I am wanting to set up 3 devices under this account as well as needing to change the name on the account as I have gone back to my maiden name. Is this something that can be done online? Or will I need to speak with an agent? Traveling to  Koodo store isn't possible at this time. Thanks!

2541
Flo Koodo
9 months ago
D
diogenes_in_a_jarBeginner
asked in Plans & Add-ons
As a Koodo monthly customer, how do I switch to the Canada-US plan (from Canada-only plan)?

I want to switch to this Canada-US plan from my existing Canada-only monthly plan: “K2T Unlimited 100 5G+ - Unlimited Canada-US talk, text and 100GB data at 5G+ speed up to 2Gbps”However, I cannot find the plan on the Koodo self-serve page while logged in.  How do I switch to the US-Canada plan from within my Koodo account?I understand Koodo is part of Telus so presumably it should be simple to switch between plans within the same company?  I want to keep the same phone number (important), account, plan add-ons, etc.  The only change is switching to the Canada-US plan (for calling, texting and mobile internet).I learned about the offer from promotional email directly from Koodo to the email associated with my account, addressed to the account holder: “Switch to a TELUS CAN-US Unlimited rate plan and get 100GB for $75/month Plus, we'll waive the connection fee when you activate online.”

7021
Flo Koodo
9 months ago
M
MarvinRempelBeginner
asked in Plans & Add-ons
Adding a second line to my account for elderly parents who live in a different area

I live in the Lower Mainland. I have elderly parents who live in the Interior.  Is it possible to add a second line with a local number for the town they live in?I am thinking of getting a simple unlocked phone designed for the elderly and adding a sim card for their area to my account.  They do not require internet access or any bells and whistles.  It just confuses them.  They need big buttons and loud volumes.

811
Dinh
9 months ago
A
AO123Beginner
asked in Plans & Add-ons
Switch to a cheaper plan

I would like to switch to a cheaper plan but Self Serve only offers me the same or more expensive options.My husband is also a Koodo customer and was offered a plan that I would also like. It was $35 for 30 GB of 4G data per month. I currently pay $60 for 60 GB of 5G data. How can I get the sane offer he received?

1882
M
9 months ago
P
PinkObsessedConnector
asked in Plans & Add-ons
Managing Perks Not Working

Ive been trying to change my Perks all day through Self Serve and keep getting an error saying to try again in an hour..but its been all dayIt looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chatTransaction ID here: U1705982757801I90763

31014
Flo Koodo
9 months ago
seangoggin
seangogginAdvisor
asked in Plans & Add-ons
what does it cost to call puerto rico

I have the Unlimited Long Distance Pack and the countries included  are: United States, China, Hong Kong, India, Mexico, Bangladesh, United Kingdom, Argentina, Australia, Brazil, Costa Rica, Colombia, France, Germany, Japan, Korea, Ireland, Italy, Malaysia, Netherlands, Nigeria, Pakistan, Peru, Philippines, Poland, Singapore, Sri Lanka, and Taiwan. Is Puerto Rico considered  part of the USA?  It is area codes 809 and 787 in the North American Number plan. The Pay per Use list does not include Puerto Rico as a countryhttps://www.koodomobile.com/en/payperuse However if you look at https://www.koodomobile.com/en/help/long-distance-callingThe rate is listed as 2.75 per minute for Puerto RicoAs opposed to the normal USA rate of 0.80 per minute  

1305
G
9 months ago
A
AnnieLBeginner
asked in Plans & Add-ons
Open account for someone else?

Hi! I want to open an account for my boyfriend because he doesn’t have a credit card. Is there a way I can open the account and put it under his name? Because if he calls people, I don’t want my name to be showing on the other people’s phone. Thanks! 😊

1005
L
9 months ago
Chris Brenzinger
Chris BrenzingerBeginner
asked in Plans & Add-ons
do i have to run on roaming to use this part of my plan?

My plan says this:100 GB of Shock-Free™ data roaming at 5G speeds and unlimited calling & texting within US and Canada Canada-US roaming with data, talk and textsMy question is. When I am in the states do I have to turn roaming on my phone on to make this work? Or will my data just work with roaming off while I'm down there?Thanks

2253
Allan M
9 months ago
N
northwholesomeBeginner
asked in Plans & Add-ons
UL Long Distance Minutes (U.S.) $15.00 - does this allow US calling while in the US or only from Canada?

I live in Canada and I text and call the US daily, my bill has a line item called UL Long Distance Minutes (U.S.) $15.00.We’re about to travel to the US for 2 weeks - does this UL Long Distance Minutes (U.S.) $15.00 cover US calling while I’m in the US? And how does texting and data work when in the US?Wondering what my plan is actually covering when going to the US, does Easy Roam just take over regardless of one’s phone plan?

1584
Dinh
9 months ago
K
KateMasonBeginner
asked in Plans & Add-ons
upgradewaived

Can I upgrade and have my tab balance and bonus balance waived please ?!

843
O
9 months ago
H
HimezoAdvisor
asked in Plans & Add-ons
Unable to change my plan

Hello Koodo Community, I am thinking to change my plan and after login my account,  I can see “Tab plus $35/month”.  I was going to change this plan, however the message that “This product isn’t compatible with other items in your cart” comes up.  There is nothing in my cart. I would appreciate if someone could let me know what is going on. (My current plan is Unlimited Canada-wide minutes 30 GB of Shock-Free Data at 4G speed $35/month without Tab) Thank you! KT

31410
H
9 months ago
P
picoloBeginner
asked in Plans & Add-ons
perks

Does the unlimited international long distance perk also include texting? It is unclear if my poan includes texting to the US or not. How do I find out?

881
Flo Koodo
9 months ago
C
charl1Beginner
asked in Plans & Add-ons
cannot change my plan to a cheaper one

I would like to switch my plan to a cheaper option but when I go on self-serve I'm only shown more expensive plans. How can I access cheaper plans? the one I am using now is $40 Unlimited Canada-wide minutes,50 GB of Shock-Free Data at 4G speed,Unlimited Canada-wide messaging. Self-serve only showing $45,50,60,65. I don’t have a tab.

3773
D
10 months ago

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