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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,150 Topics
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Jan CaverlyAdvisor

asked in Plans & Add-ons

Brad78Beginner

asked in Plans & Add-ons

amazon activation

I added stream plus but there is nothing for activating Amazon. All the others showed up ie Netflix etc. but nothing for Amazon. How do I activate it?

2 months ago

Guy01Beginner

asked in Plans & Add-ons

Koodo E Sim Failed, No email with agreement, no ping for self serve etc, etc

I went to koodo today to port my telus number over and start a koodo plan with a new phone.my telus plan was a simple talk and text, no data as i was using a company phone mostly. i went to koodo to get a new plan with data.I recieved the text from telus asking if i agreed to port the number. i replied yes.Then i recieved a text from koodo saying welcome to koodo. At this point i havent even activated my koodo esim yet. i take my new phone home and begin to activate the esim. the activation failed.according to my phone i am still on telus and still have no data.as well as this, the rep said i would get an email with my agreement papers. i did not receive an email. despite repeating my email numerous times to the rep and even having to look over his shoulder to make sure he was spelling my fairly simple email correctly.I was also told i would receive some sort of communication about signing up to koodo self serve with the pin i created while signing up for the new plan. i did not receiv

2 months ago

EashanBeginner

asked in Plans & Add-ons

Winback

A couple weeks ago i was offered a winback plan that was a great deal, much better than the one i had switched too at freedom mobile, so it took me about a week to cancel my freedom plan and when i called the number that originally called me, the worker said that my account had no notes about being eligible for a winback offer. i have the call logs for the original call i received from the winback line and everything and have been on the phone for a long time. i cancelled my freedom plan to switch back but now im here without a plan. is there any way i could prove i was eligible for it?

2 months ago

KootyBeginner

asked in Plans & Add-ons

Question about my plan

I just changed my plan to the $60 per month Canada-US roaming with data, talk and texts. Does that mean I can be in the U.S and my plan that I have over in Canada (1oo GB of data, unlimited texts and calling) will transfer over once I am in the U.S? I go to church in the states every Sunday and every Wednesday and I want to be able to text/call/data over there. So I’m just double checking that the $60 plan that I just switched over to, will allow me to be able to text/call/data in the U.S with no extra charge of course, the same as I do in Canada. Also, my free perk that I chose was “Unlimited long distance” .. however, it says my add-on per month is “unlimited long distance” and that I’m paying $3 for it but yet it was the option that I chose for a FREE perk. So I hope I’m not getting charged for that even though it looks like I am but it also looks like I’m not….

2 months ago

WendyDDBeginner

asked in Plans & Add-ons

Problem with Pick your Perk - screen removes "NEXT" button

I have tried 3 different browsers, with the same problem. I choose “manage perk” then want to choose the free premium voice mail. WHen I click on that, the NEXT button disappears...and the scroll bar to the right does not scroll down enough to find it. So, it’s impossible to “pick my perk”. I’ve tried on various days, so it’s not just a one-day outage problem. Help! I can’t find any on-iine CHAT or a way to call KOODO for technical support. ANybody know the number?

2 months ago

wnayr2Beginner

asked in Plans & Add-ons

awser to all the people on 5g plans who are only getting LTE speed (4g)

the reason is simple the phone out of the box it set by default to use 4g 3g 2g and 1g you need to go into setting in CONNECTIONS / MOBLE NETWORKS / NETWORK MODE / and select the one that inludes 5g. its a very easy fix i find ppl all the time with new phones paying for there fancy 5g plan but dont know that it isnt even turned on because the tech overlooked it or was to lazy lol. if it shows LTE by your 5bar icon you have 4g turned on

2 months ago

Dani09113Beginner

asked in Plans & Add-ons

Name change + more

This is a bit convoluted. I created this account to get a phone for my son +/- 3 years ago. Since then we have transferred the account to his name in Dec 2023, and I am wanting to set up 3 devices under this account as well as needing to change the name on the account as I have gone back to my maiden name. Is this something that can be done online? Or will I need to speak with an agent? Traveling to Koodo store isn't possible at this time. Thanks!

2 months ago

anyrandomnameBeginner

asked in Plans & Add-ons

SIM will not switch to new phone

I got a new phone and switched my Koodo SIM card to the new phone. My new phone won’t pick it up and is showing SOS and SOS only. I can’t call Koodo and I can’t seem to figure it out online. I do not have an eSIM.

2 months ago

Pestilence11Beginner

asked in Plans & Add-ons

data cap changed on its own

I was browsing my account back in December and noticed my data limit which was normally 5gb went up to 15gb with an asterisk beside it. I checked it again today and it's back down to 5gb. Anyone experience something like this?

2 months ago

David PBeginner

asked in Plans & Add-ons

UL long distance minutes (US) vs perk Unlimited long distance pack

I pay $15 monthly for add-on UL long distance minutes (US), but would I have the same service if I chose Unlimited long distance Pack as a free Perk???

2 months ago

diogenes_in_a_jarBeginner

asked in Plans & Add-ons

As a Koodo monthly customer, how do I switch to the Canada-US plan (from Canada-only plan)?

I want to switch to this Canada-US plan from my existing Canada-only monthly plan: “K2T Unlimited 100 5G+ - Unlimited Canada-US talk, text and 100GB data at 5G+ speed up to 2Gbps”However, I cannot find the plan on the Koodo self-serve page while logged in. How do I switch to the US-Canada plan from within my Koodo account?I understand Koodo is part of Telus so presumably it should be simple to switch between plans within the same company? I want to keep the same phone number (important), account, plan add-ons, etc. The only change is switching to the Canada-US plan (for calling, texting and mobile internet).I learned about the offer from promotional email directly from Koodo to the email associated with my account, addressed to the account holder: “Switch to a TELUS CAN-US Unlimited rate plan and get 100GB for $75/month Plus, we'll waive the connection fee when you activate online.”

2 months ago

justatraceMember

asked in Plans & Add-ons

change internet from starttv to koodo

We are Starttv customers, and would like to change our internet to Koodo. We are Koodo mobile customers. What’s the easiest way to do this?

2 months ago

Dave DiMarcoBeginner

asked in Plans & Add-ons

adding a new line

Hi, I just moved to BC from Ontario. I want a local number for my business here, but I still want people to be able to contact me with my old phone number. What is the best way to accomplish this? Do i have to add another line? And use 2 sim cards with the same phone? If that’s the case, i would like to get a very basic plan for the new line, but how do I set it so that the data and my personal things are always on my original plan, and the texting and calls for business are on the business line.

2 months ago

northwholesomeBeginner

asked in Plans & Add-ons

If I add Call Forwarding in Self Serve, how can I remove it in the future?

I need to add Call Forwarding for this month only, I see where I can in the Self Serve area, however, I don’t see how I’d be able to remove it afterwards? This is because I’m looking at my other add-ons and can’t find an easy way to do it with those. I’m on a month-to-month plan, BYOD.

2 months ago

mjbasicBeginner

asked in Plans & Add-ons

100 Canada-wide minutes in the $15 per month Starter Plan

In the Starter plan, what is considered in the 100 Canada-wide minutes limit. Does this mean that your limited applies to 100 outgoing Canada-wide minutes but you have unlimited incoming calls or does the limit apply to both incoming and outgoing calls?

2 months ago

MarvinRempelBeginner

asked in Plans & Add-ons

Adding a second line to my account for elderly parents who live in a different area

I live in the Lower Mainland. I have elderly parents who live in the Interior. Is it possible to add a second line with a local number for the town they live in?I am thinking of getting a simple unlocked phone designed for the elderly and adding a sim card for their area to my account. They do not require internet access or any bells and whistles. It just confuses them. They need big buttons and loud volumes.

2 months ago

AO123Beginner

asked in Plans & Add-ons

Switch to a cheaper plan

I would like to switch to a cheaper plan but Self Serve only offers me the same or more expensive options.My husband is also a Koodo customer and was offered a plan that I would also like. It was $35 for 30 GB of 4G data per month. I currently pay $60 for 60 GB of 5G data. How can I get the sane offer he received?

2 months ago

PinkObsessedConnector

asked in Plans & Add-ons

Managing Perks Not Working

Ive been trying to change my Perks all day through Self Serve and keep getting an error saying to try again in an hour..but its been all dayIt looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chatTransaction ID here: U1705982757801I90763

2 months ago

seangogginAdvisor

asked in Plans & Add-ons

what does it cost to call puerto rico

I have the Unlimited Long Distance Pack and the countries included are: United States, China, Hong Kong, India, Mexico, Bangladesh, United Kingdom, Argentina, Australia, Brazil, Costa Rica, Colombia, France, Germany, Japan, Korea, Ireland, Italy, Malaysia, Netherlands, Nigeria, Pakistan, Peru, Philippines, Poland, Singapore, Sri Lanka, and Taiwan. Is Puerto Rico considered part of the USA? It is area codes 809 and 787 in the North American Number plan. The Pay per Use list does not include Puerto Rico as a countryhttps://www.koodomobile.com/en/payperuse However if you look at https://www.koodomobile.com/en/help/long-distance-callingThe rate is listed as 2.75 per minute for Puerto RicoAs opposed to the normal USA rate of 0.80 per minute

2 months ago

AnnieLBeginner

asked in Plans & Add-ons

Open account for someone else?

Hi! I want to open an account for my boyfriend because he doesn’t have a credit card. Is there a way I can open the account and put it under his name? Because if he calls people, I don’t want my name to be showing on the other people’s phone. Thanks! 😊

2 months ago

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