unable to select perk, says not added

Hi there,

so all plans come with unlimited Canada wide mins and texting, do you mean Rollover data or unlimited long distance pack instead? The perks are outlined here just in case https://www.koodomobile.com/en/pickyourperk

besides that, is the plan you chose perk eligible? As some promotional plans don’t actually have the perk option. Feel free to let me know 🙂 as alternatively if it is a system issue you may just have to setup a call back with a rep to assign the perk for you.

Hi,

Since I've had this phone I have tried to select rollover data.  It says it's available but when I go to confirm it says no perk selected.   Something is amiss.   

This is for my secondary line.

Thank you,

Lisa 

Ah ok, that makes more sense. In that case a couple things to try,

1. Clearing your cache and trying again
2. using a different browser or device and try again
3. if you have a VPN, make sure it is off and try again (this tends to mess with things a bit)
4. And lastly try in google chrome on a laptop or desktop (weirdly enough this has worked for others in the past)

if the issue still persists, then you will need to chat with a rep and they will add it for you, that or if one sees your post here they will respond to the thread. As I mentioned before, you can setup a callback time with a rep through your self serve account or message one through Koodo’s Facebook or X profile pages. I hope this helps 🙂

Hi @Smallwildflowerblossom 

Rollover data should be now showing up for your second line as well, please check and let us know if you can see it.