Despite selecting free perk, it says no perk selected since I added a new phone.
I have logged in numerous times to do this selection of rollover minutes.
Despite selecting free perk, it says no perk selected since I added a new phone.
I have logged in numerous times to do this selection of rollover minutes.
Hi there,
so all plans come with unlimited Canada wide mins and texting, do you mean Rollover data or unlimited long distance pack instead? The perks are outlined here just in case https://www.koodomobile.com/en/pickyourperk
besides that, is the plan you chose perk eligible? As some promotional plans don’t actually have the perk option. Feel free to let me know 🙂 as alternatively if it is a system issue you may just have to setup a call back with a rep to assign the perk for you.
Hi,
Since I've had this phone I have tried to select rollover data. It says it's available but when I go to confirm it says no perk selected. Something is amiss.
This is for my secondary line.
Thank you,
Lisa
Ah ok, that makes more sense. In that case a couple things to try,
if the issue still persists, then you will need to chat with a rep and they will add it for you, that or if one sees your post here they will respond to the thread. As I mentioned before, you can setup a callback time with a rep through your self serve account or message one through Koodo’s Facebook or X profile pages. I hope this helps 🙂
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.