Plans & Add-ons

I have been a long time customer with 4 phones, and would like to switch to the $39. plan but it is for new customers I think. I would like to get the best deal for me without having to switch providers.  I am very happy with the service but would like to get the best deal for being a good customer not for being new. Can I actually talk to someone on the phone to discuss this and resolve my issue. 

I’m trying to buy a phone online on my current plan, and when I switch the phone’s condition I get this error where phone prices and plans should be. I’m frustrated with my current phone and I’m unable to buy the phone I want because of this.

I just changed phones and plans and suddenly all my voicemails are going to text as an audio file. I do not want this. I want to hear them through the voicemail part of my phone. My Husband is also getting this. He has a brain injury and does not use text at all. I found an article which tells me how to activate instant voice mail (which we did not do), looked through my add ons and it is not listed. How do I get rid of instant Voicemail?

I upgraded a plan on my account for 50gb Instead of 20gb. When i log into my account it shows 59gb but I haven’t had any more data it is asking me to purchase more for 25$/gb and tells me I’m still at 20gb. When can I expect for the change to take place it has been more than 24 hours 

I saw Koodo has new offers for plans with higher data usage, however, it won't let me choose one that doesn't come with a tab and a new phone purchase.How do I shop for a new plan but get to keep my own phone I just bought last year?It doesn't make sense that Koodo won't even let me pick a new plan and keep my phone.

Hello fellow forum members,I hope everyone is doing well. I'm reaching out to you today from sunny Brazil, where I'm currently residing for an extended period. I've run into a small predicament regarding my Canadian banking services and I was hoping someone might be able to lend a helping hand.To give you a little context, I already have a perfectly suitable cell phone plan here in Brazil that's cost-effective and covers my data needs. I don't require a phone to make or receive calls. However, my issue lies in the fact that my Canadian bank requires me to have a local Canadian wireless number to conduct wire transfers for my company. I only need to receive SMS messages from them, replying isn't necessary.I've looked into the daily plans and they seem to cost around 16 CAD per day, which is exorbitantly high for me considering I only need to receive occasional SMS messages.Does anyone have any suggestions for a suitable and affordable wireless plan from Koodo, or perhaps another Canadia

Is there anyway to remove the roaming option? I don't want to be charged $14 every day my son uses his phone in America when he only uses it for a minute or two. 

Hi,As the title, I would like to switch from current one to a cheaper one, but self-service opion only shows the same price or above. Right now I am using $40 but I wish to use $39. What can I do?

Hi all, did anyone sign up for the $39 plan recently that gives you 20GB?  I was wondering if someone can explain to me why I am given a second line with a different phone number since switching over.  Am I being charged for both lines? Sorry meant to say $39 for 20GB.  $40 is what I had before I switched.

I was wondering if there is a way to have 2 phone numbers and 2 SIM cards sharing the same 1 plan and account. So 2 phones can share the data between each other.

How do I get on this plan as an existing Koodo customer?

Hey My current plan is 12 GB internet for $50. But I get Walmart employee discount for around 30% then it become $35. If I change the plan to 50 GB for $55, the discount applied or not.  Also like I purchased a phone too with the plan for additional $15 per month. Can I pay remaining tab balance and add new phone to my account or notAny help appreciated Thanks

I’m trying to transfer my accounts to Public Mobile to get the 15GB for $40 plan. My first number ported fine but my second one failed.I’m speaking to a human with Public that’s telling me I need to have Koodo cancel that failed number port attempt, so they can start a new port.How do I get a human being at Koodo to cancel that failed number port?

During black friday, I signed up for the $55 plan with black friday credits of $25.   I signed up for the plan only with my own device.   Now I need to replace my phone and I am looking at a Certified Pre-Owned phone on a basic tab.   I was going to order it online, and it allowed me to keep my $55 plan, but then I started thinking about whether it would mess up the credits or not.  I just wanted to understand this before proceeding.  Thanks.

Hello, I would like to refer a friend to take advantage of the $39 for 20GB promotion, but my friend’s current contract doesn’t expire till June. Is it possible to open the plan now, but pause/delay activation for a month?

I just updated my plan from 6GB UL Can mins SFD  to 50GB UL Can min SFD (4G Speed) . What kind of download speeds should i realistically expect after switching plans? 1Mbps?

I’m looking to switch to a new cell provider (hopefully Koodo), and I noticed Virgin, Fido and Freedom all offer a new $39/20GB of data plan. Just wondering if anyone has heard if Koodo will be offering the same plan. Thanks!

I cant find the details of this plan. I am looking is UK cell phone included in the 1000m plan?

Does koodo support wifi calling with the Motorola moto edge 2022??

I am kodoo post paid customer. I want to call India from Canada. Can anyone tell me these international add ons are valid for India or not?

Hello, a while ago I was given 10 free gigs of data a month as long as I don't change my plan. I am looking to buy a new phone and keep my same plan, will I lose these 10 free gigs?

Hi,Any reason why I can’t use a tablet plan on an old phone?Looking for my kid to allow imessage and FindMy using an old iPhone.

A few days ago I went to the Telus Shop in Vancouver and told by the Rep there that my then-Public Mobile plan is 3G and I should switch to Koodo. He said Public Mobile offers 3G and Koodo offers 4G, which is much faster brah brah. I believe what he said and joined the Koodo 4G plan for $55 (but only need to pay $40 for 24months) for 8GB data plus other service. My number was transferred on the spot from Public Mobile to Koodo, and so as my husband account on the next day at home. Then  I opened the Public Mobile webpage finding out there are 4G data plans available and the plan coverage is better at the same price, 15GB data plus service for $40. I feel like I was cheated by the Koodo rep at the shop and want to cancel everything he arranged to me and my husband and use the Public Mobile again. Is there anyone knowing where and how to deal with this kind of problem?  Is it possible to get back to Public Mobile with the previous account details? Much appreciate if anyone could solve th

Hello, I am on a great plan that I love right now, in which it’s unlimited Canada talk and text, and 2GB Data for $37.5 per month. I would really like to add another line for my daughter on the same plan, ideally also with a tab to include a refurbished iphone 12. However, using self serve, it seems that since checking just a few days ago no matter if I go through the new phone or BYOP does this plan im currently on seem to exist anywhere. In fact, theres nothing even close to it…. it’s only 35$ with pay per use data, or it jumps right up to $55 per month with 8GB. That is more data than she’d ever need in a month, How can there be NO plans for 1-3 GB of data?? Am I just SOL here? thanks

Looking to add on a $15 Tablet plan.Wondering if I can share the 4 gig of data with my phone plan.