We are in the US and purchased both the data and phone boosters. The data booster is working fine but not able to do outgoing or receive incoming calls. I have turned my phone off and on and tried different networks from the drop down list (other than the automatic T mobile) but they do not work Cant get a callback as it goes straight to voicemail in canada!
suggestions?
+4
It is because the phone and Koodo plan wasn't compatible with Volte in US. And when 3g network shutdown, you cannot make or receive calls. More here https://www.koodomobile.com/en/help/3gshutdownUS
+4
It is because the phone and Koodo plan wasn't compatible with Volte in US. And when 3g network shutdown, you cannot make or receive calls. More here https://www.koodomobile.com/en/help/3gshutdownUS
Koodo should stop selling those boosters until the problem, which is clearly on Koodo’s end, is fixed. Prepaid does not work properly in the US even if you have a US-sourced compatible phone.
Bite the bullet, buy a prepaid US SIM, but only if your phone is VoLTE-capable: https://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Network.pdf?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20201020164156_AT%26T+Community+Forums__COMMUNITY_3954573197
Thanks! I totally agree. We just returned from overseas and have been using SIM cards without issue, including a longer stay here in the US. Now settled back in Canada, we thought we would give KOODO a try as our home plan. It would have been incredibly easy for them to advise US booster wouldn’t work for prepaid users on their site instead of this great mislead. Didn’t need the frustration and waste of time while on holiday and will be looking for another provider on our return. Thanks to the community ( not Koodo support) for providing the answer in the end.
Same situation for me, I am presently in US and contacted Koodo through a call back to a landline about the issue. The agent immediately offered a credit to my account for the talk booster and advised the problem is not with my phone, it is with Koodo prepaid not being compatible with their US roaming partner. If I insert my husband’s Tmobile sim, my phone has full talk, text, data service. With the Koodo sim, I can text over TMobile and use roaming data, so - it’s not our phones…….it’s Koodo not having Volte enabled for TMobile roaming in the US on prepaid. Contact them and they will offer a credit to your account for the US talk booster. The agent was very pleasant and helpful.
+4
Koodo recently sent a text to prepaid clients announcing that VoLTE has been implemented in Canada. Seem to have read somewhere, however, that it does not yet work with US roaming.
Would be pleased to hear from someone on prepaid roaming in the US if calls and texts work down south as expected.
Koodo recently sent a text to prepaid clients announcing that VoLTE has been implemented in Canada. Seem to have read somewhere, however, that it does not yet work with US roaming.
Would be pleased to hear from someone on prepaid roaming in the US if calls and texts work down south as expected.
I would like to hear from a Koodo rep about what is happening, if anything at all, to remedy the incompatibility (lack of VoLTE in US) issue between Koodo prepaid talk boosters and roaming? We know it is not about the phones, many of us who have posted on the community pages have 5G phones that work on 5G networks (using VoLTE) with US sim cards - it is a Koodo problem.
When will this be fixed? If Koodo is not going to fix it, then please let us know.
Thank you.
Koodo recently sent a text to prepaid clients announcing that VoLTE has been implemented in Canada. Seem to have read somewhere, however, that it does not yet work with US roaming.
Would be pleased to hear from someone on prepaid roaming in the US if calls and texts work down south as expected.
I would like to hear from a Koodo rep about what is happening, if anything at all, to remedy the incompatibility (lack of VoLTE in US) issue between Koodo prepaid talk boosters and roaming? We know it is not about the phones, many of us who have posted on the community pages have 5G phones that work on 5G networks (using VoLTE) with US sim cards - it is a Koodo problem.
When will this be fixed? If Koodo is not going to fix it, then please let us know.
Thank you.
It is currently being rolled out by Koodo
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.