Plans & Add-ons

I am checking to see if I can get a better deal for my partner, who’s phone has been paid off for a while. His Plan only includes  The offer I am seeing is:$55  for 40GB with one free perk.Unfortunately the perks here don’t include the international minutes, which the old plan includes (1000 minutes) AND it says “Applicable on Tab Basic”, does that mean I have to pay $10 each months ‘towards a new phone’. I choose ‘shop for plans’, only - so why am I already faced with the decision about a new phone?What do I need to consider here?Very confusing, Koodo!

How can i remove subscription to the international long distance saver add-on?

I want to change my plan but am only given the option to add a line. It's an all around better plan. Right now I only get 16GB for $50 and the new plan is the limited time 20GB for $39, but in order to get it I need to add it as a line to my current account.If I add the new line, am I stuck paying for two lines? Or can I cancel the old $50 one and proceed with the $39?

I got a phone for my mom with my koodo account, and now I am stuck with the 50 dollar monthly plan.However I am not In Canada now and I don’t need to use the 50 dollar plan, I just need to keep my number for text message that’s all.so i paid off the tab and I had no tab, but it seems like I can’t change my plan, do I have to stick with this plan forever? is there a way to change the plan?

Hello Koodo friends,I am trying to switch plans within Koodo to this new $39 promotion, but the checkout requires I buy a new SIM card. Is this necessary? I don’t understand why I need a new SIM card when I am only switching plans. Can this be bypassed?Thanks!

I’ve been with Koodo for a while now. My wife was offered an “upgrade” to 20Gb plan at lower pricepoint and I wasn’t. I’m stuck at old 8Gb plan with higher cost for no apparent reason - my wife and I set up our Koodo accounts about the same time, yet our plans are never in-sync. And this “only for new activations” is an insult to loyal customers. At least give us something comparable.I can order *new* SIM with new plan just fine it seems so I’m tempted to cancel my existing plan and force the issue that way, but then there’s an issue of phone number porting and canceling at the rigt time to not get dinged twice. Koodo - this should *not* be this annoying.

I'm interested in upgrading both my phone and plan for either myself or my wife (same account, different subscribers), and whenever I try to see what plans are available, the only option that appears is the 50gb plan for $62(for tab plus, mid, and basic), or the pay per use $35 plan (tab basic). In the past I've seen atleast 3 or 4 options but for the last few weeks, while signed in, this is all I get to see. I've tried adding multiple different phones at different tab levels to my cart to see if that would provide other options, but it's always the same. Any thoughts? 

Here’s the offer.  When I go to my account there is NO “Manage plan and add-ons” - it’s either “change plan” which gives me some options but not that offer, or manage add-ons which offers nothing other than the usual add-on choices.  Am I missing something?I did try the links along the top, but I had to buy a new phone to get that plan, but that’s not what the text is offering. 

My free perk I picked Unlimited International SMS and MMS.. What is this? Does this mean I can text the states free?  Cause I don't wanna be txting the states n being charged for each text Also I tried to txt a american  number while using wifi calling wirh no cell service and it wouldnt work. 

I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened. 

I'm currently paying $60/mo for 20gb. I want to switch to the $39 for 20gb promo. How do I do that without adding a line?

I want to subscribe my Koodo number for text messages from Koodo offers and promotions. I’ve found this link https://koodo.jumptxt.com/opt-out/koodo/index.xhtml?lang=en, but this is for unsubscribe only. Is there a way to subscribe to text messaging list?P.S. Even though this topic might be found in forum (which is closed for new comments), it is still unclear how to subscribe to the text messaging list, because it seems someone from koodo has to do this. Thanks

I paid my tab off and I see online that there is a $39 a month 20GB plan if you bring in your own phone. I wanted to do it online, to waive the $50 fee and just keep my sim and phone and just switch to that plan but I can’t seem to figure out how to do it.

I need to retieve some deleted voice-mails in my other mail box. I can't remember my mailbox number Help please

I joined because of the Unlimited Long Distance perk.I just signed up and see the “perks” tab but I see no option for the Unlimited Long Distance.I get 1 free perk and that is the one I want but I am not offered it.

I have been a long time customer with 4 phones, and would like to switch to the $39. plan but it is for new customers I think. I would like to get the best deal for me without having to switch providers.  I am very happy with the service but would like to get the best deal for being a good customer not for being new. Can I actually talk to someone on the phone to discuss this and resolve my issue. 

I’m trying to buy a phone online on my current plan, and when I switch the phone’s condition I get this error where phone prices and plans should be. I’m frustrated with my current phone and I’m unable to buy the phone I want because of this.

I just changed phones and plans and suddenly all my voicemails are going to text as an audio file. I do not want this. I want to hear them through the voicemail part of my phone. My Husband is also getting this. He has a brain injury and does not use text at all. I found an article which tells me how to activate instant voice mail (which we did not do), looked through my add ons and it is not listed. How do I get rid of instant Voicemail?

I upgraded a plan on my account for 50gb Instead of 20gb. When i log into my account it shows 59gb but I haven’t had any more data it is asking me to purchase more for 25$/gb and tells me I’m still at 20gb. When can I expect for the change to take place it has been more than 24 hours 

I saw Koodo has new offers for plans with higher data usage, however, it won't let me choose one that doesn't come with a tab and a new phone purchase.How do I shop for a new plan but get to keep my own phone I just bought last year?It doesn't make sense that Koodo won't even let me pick a new plan and keep my phone.

Hello fellow forum members,I hope everyone is doing well. I'm reaching out to you today from sunny Brazil, where I'm currently residing for an extended period. I've run into a small predicament regarding my Canadian banking services and I was hoping someone might be able to lend a helping hand.To give you a little context, I already have a perfectly suitable cell phone plan here in Brazil that's cost-effective and covers my data needs. I don't require a phone to make or receive calls. However, my issue lies in the fact that my Canadian bank requires me to have a local Canadian wireless number to conduct wire transfers for my company. I only need to receive SMS messages from them, replying isn't necessary.I've looked into the daily plans and they seem to cost around 16 CAD per day, which is exorbitantly high for me considering I only need to receive occasional SMS messages.Does anyone have any suggestions for a suitable and affordable wireless plan from Koodo, or perhaps another Canadia

Is there anyway to remove the roaming option? I don't want to be charged $14 every day my son uses his phone in America when he only uses it for a minute or two. 

Hi,As the title, I would like to switch from current one to a cheaper one, but self-service opion only shows the same price or above. Right now I am using $40 but I wish to use $39. What can I do?

Hi all, did anyone sign up for the $39 plan recently that gives you 20GB?  I was wondering if someone can explain to me why I am given a second line with a different phone number since switching over.  Am I being charged for both lines? Sorry meant to say $39 for 20GB.  $40 is what I had before I switched.

I was wondering if there is a way to have 2 phone numbers and 2 SIM cards sharing the same 1 plan and account. So 2 phones can share the data between each other.