Plans & Add-ons

I need some US data and txt with my prepaid , does Txt250 for 250 messages including the incoming txt ?

Are you able to get extra data just for one month?

I have put my phone on seasonal hold but after a while koodo started putting charges on my account, then suspended my account, send my number to collection agency, charged me reconnecting fees...then I had to pay....this all happened while I was out of the country.Just came back yesterday evening.I want my amount to be refunded please asap. 

I needed to pay my bill, and when I logged into self-serve, I noticed there was a promotion for when you change the rate plan, you got a bonus, eight gigs of data for the next six months.I thought that was great, so I  chose the new plan, and entered the promo code. However once I clicked to pay, a new screen came on telling me it was unsuccessful, and it was themnot me and to try again later. I attempted to pay about eight times throughout the night with no success. When I woke up this morning, my account was a suspended.  I once again, log into self serve, try to change my plan and apply the bonus. Now when I try it, the part where you apply the bonus promo code is greyed out so that I can’t click on it.  And of course I can’t get anybody to get from customer service when I tried dialling 611. Anybody have any clue what I could do ? Or do I just try to explain this to the automated system, and hope for a callback?   

So my old sim card had a very old phone plan, and I recently upgraded to a new phone plan which required a new sim card that was mailed to me. Under my self serve, I now have two phone numbers associated with my account. How do I keep my old phone number and associate it with the new sim and phone plan?I tried doing the “change your SIM card” but I get an error message as a result

My daughter’s plan is $35/10GB. This month she used up all the data and has purchased three add-on of 1 GB each time for $75 in total!her current billing cycle will end the day after tomorrow. can she change her plan now to $50/40 GB now?If she can do so, can the new plan take effect immediately so that her monthly fee becomes $50, but she won’t be charged $75 for add-on?Your advice is most appreciated!

I just now see that my account has an add-on "$0 1000min International LD Add-on Free".Does it mean that I can call to those countries up to 1000 minutes free of charge?Thanks.

Hi Koodo Community,I was wondering if Koodo Plans recently stopped offering Personal Hotspot? Up until a couple weeks ago I used my Hotspot nearly daily. I recently swapped my physical SIM for an eSIM (I have an iPhone) and since i did that - Hotspot does not work. It connects via wifi or cable - give me an IP address - but websites cannot be resolved. I visited a Telus store just now, and did another SIM replacement for a new eSIM - and I was then told by the rep in store that Koodo plans no longer support Personal Hotspot?The rep then tried upselling to a Telus plan, but I want to confirm that Koodo plans do not support Personal Hotspot?  Edit: I’m getting a self-assigned 169.blah blah IP now. I’ve also reset my iPhone’s network settings - but this didn’t work. 

I want to turn off the $16 per day Easy Roam international option and just use pay per text message or call. However, in self serve the item that I think does this is called “Easy Roam INTL - PayPerUse Access”. So is this Easy Roam $16/day, or real pay per use? It can’t be both.  This is really confusing and should be called “Easy Roam -fixed daily charge” or something.  I left International data roaming and international call roaming on just case I need them ( I have an eSim and Fongo so shouldn’t) Please fix this confusing name in self serve so other people don’t waste time trying to make sense if it. thanks    

I am looking at getting a sim for my cars stereo, currently i have both my wife and I on a contract with 50GB each threw Koodo. i would prefer sharing my data from one of my plans to my cars, since we do have so much data, and would totally be ok paying 10-15 a month to do this. Now my cars stereo does support android auto but would prefer using the native software instead of a link to my phone.  If i cant share that data on my existing plan without using something like hotspot or android auto then, i am either looking for a data only plan or a plan that under 25 a month that has at least 5GB of data that i could use to stream Spotify, use google maps and do the odd lookup.  the end goal is not to have a third $50 a month bill for something that doesn't make or receive calls, if that's the case then ill search elsewhere, as i know there are $25 small data plans out there but they jut dont have much to them when koodo seams to offer alot more for a little more in cost, but again i feel

I switched to a new data plan on June 3. My previous plan included 12GB of data and I now have 20GB of data with the new change,When I check my usage, I only see 14.7GB of total data available for usage on my account.Any suggestions why it’s not reflecting 20GB of total data?

My plan currently has Koodo data & sms, and I don’t see that available as a service on newer plans.  What does it give me? thank you in advance

Does the Stream+ add-on include data usage or does it use my existing plan’s data?

Hi there, I am new to Koodo and I was sure I have 20GB of data with my monthly plan. My phone itself says I have used 5.63GB thus far and the online account says 2.5GB of usage. I got an alert that I have exceeded my monthly allowance of data and I am unbelievably confused and worried about being overcharged. Please help. 

Anyone know why a plan wouldn’t show for someone? I checked the legal and it says its avail for existing customers too, and I don’t have a tab anymore, but the plan won’t show as an option for me.  Assuming its a glitch with my previous tab account, but no number to talk to an agent and the callback time are egregious.  Thanks in advance!

Website say I need to activate but when I click on it to activate I get the message this subscription through Stream+ plan has already been activate but website still showing not activated 

Hello,  I have stream + and can not activate it. When I go to the mobile services tab in self-service  then scroll down to stream + where I would activate my accounts it states ‘ this serve is unavailable’ so I am unable to use it. What should I do?

Hello,I know that there was an update for the app visual voicemail. Well, I did get a message today. I didn't know that I had to update it. I did and I got this message on my android phone:How do I fix this? I tried to see if I downloaded the app on the Samsung Store or the Google Play Store and I couldn't find it (Perhaps the logo changed. I don't know. Can anyone help? 

I've paid off my Tab now, after two years.Currently pay $50 a month for unlimited mins, texts and 12gb data.I want to get the new deal which is $39 a month for the same with 20gb data, but using my current number that I've had for years. Is my only option to create a new line and have a new number?

I already have an existing phone plan with Koodo, but want to get a new phone. However, I would prefer to purchase a new phone elsewhere (not through Koodo). Can I transfer everything (my plan: “Canada-wide Talk and Text $35” with $0, 3 gigabyte “add-on”) over to the new phone, keeping everything the same minus the old phone (could I transfer the old phone’s SIM card to the new one)?If so, what fees would I be charged?

Why was I charged for an Add-on that I didn't add? I would like the charge to be reversed.

I got the mail that I had cancelled my phone number? I didn’t call or long in to text any message to Koodo. Why cancel my phone number? If I did anything is it suppose to confirm with me ? Not just cancelled directly right??We’re sorry to see you go. You recently scheduled to cancel your wireless service on June 15, 2023, for the following phone number(s): 

I’m trying to remove it but it’s not listed in my managed services per Koodo instructions. I can’t find it *anywhere* yet I’m getting charged for it. I have a call scheduled for tomorrow but I’m hoping to resolve this today. It shouldn’t be this hard.

Have had Koodo / Telus provider for years in same location.  Both my wife and I received a “Welcome to USA” text message and loss of service.  She uses a different provider, but that provider uses the same Telus network.  We both do not have a network connection still. (10:08am - 10:57am)Is (/was) there some kind of outage or upgrade?

I want to purchase a new phone from Koodo as I don’t have one now. Will I qualify for the “bring your phone” promo plan when I purchase the phone?