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Upgrade phone keep current plan with black friday credits

  • May 14, 2023
  • 3 replies
  • 393 views

During black friday, I signed up for the $55 plan with black friday credits of $25.   I signed up for the plan only with my own device.   Now I need to replace my phone and I am looking at a Certified Pre-Owned phone on a basic tab.   

I was going to order it online, and it allowed me to keep my $55 plan, but then I started thinking about whether it would mess up the credits or not.  I just wanted to understand this before proceeding.  Thanks.

Best answer by Bernard Koodo

@BoxerMom The bill credit, as long s you keep the same plan, shouldn’t drop. And indeed the best option is to upgrade online as you will save the $50 connection applied in stores. 

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3 replies

Dinh
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  • Mobile Master
  • May 14, 2023

It is a complicated situation, Although your plan were above $55 but after credit it was only around $30, below the threshold from Koodo. As well, that plan was signed up as a BYOD plan, I am not sure if they changed the restrictions on that plan or not.

Anyway let me flag a rep to look into the issue here


Bernard Koodo
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  • Official Rep
  • Answer
  • May 14, 2023

@BoxerMom The bill credit, as long s you keep the same plan, shouldn’t drop. And indeed the best option is to upgrade online as you will save the $50 connection applied in stores. 


  • Author
  • Beginner
  • May 14, 2023

Thank you for confirming, I will proceed with the online order and hope it all works out! 😁