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All discussions about Koodo plans and add-ons.

  • 1,040 Topics
  • 3,927 Replies

1040 Topics

G
GuylameBeginner
asked in Plans & Add-ons

Whitelist number for vowifi

Hi,I would like to get access to vowifi functionality (device sadly not supported, even though this was the sole reason for switching from Public Mobile). How does one go about getting their IMEI whitelisted?Thanks!

2
G
8 months ago
H
Henry2023Beginner
asked in Plans & Add-ons

Full access to data or is it prorated?

Hi, I switched over to Koodo from Rogers last night and I was told that I won’t access the full data (40GB) until the next billing cycle starts and instead the data gets prorated for the remaining days of the current cycle. However my account make it looks like I have 40GB now already.        1. Is this just a glitch in the system?Also,How is it that my account says “3 days left” when it is Aug 11th today? Isn’t today counted? Isn’t it Aug 11, 12, 13, 14 = 4 days left?  Thank you in advance.

4
H
8 months ago
M
ManuelBPBeginner
asked in Plans & Add-ons

Why won't my promo code work?

Hi, I’m a prepaid customer and I recieved an offer by SMS with a promo code to get a postpaid deal for 12GB at 30$ a month.Unfortunately when I try to buy a plan following instructions given in the SMS, I get an error message saying that the promo code is not eligible with the item in my cart.I’ve tried on two different devices (my computer and my cell phone)The offer is still valid as per the SMS I recieved from Koodo.What can I do?Regards,Manuel

4
Flo Koodo
8 months ago
E
Elena TracyBeginner
asked in Plans & Add-ons

Downgrading to basic

I am leaving the country for several months and would like to reduce my plan to bare minimum , just to keep the number and receive text messages. This option is not available on Self Serve. Please advise.

2
D
9 months ago
C
CaptainAmeroBeginner
asked in Plans & Add-ons

Is it possible to opt back in to text offers?

Hello Koodo Community.  A number of years ago, I opted out of text message promos, and seeing some of the deals people are getting, my family included, I would like to opt back in. I already signed up for emails, but seeing things like people getting extra gigs has got me wanting the text offers as well. Is this possible?

2
Bernard Koodo
9 months ago
P
ponic3Beginner
asked in Plans & Add-ons

Easy Roam and Calling in another country

Greetings, I have a question regarding easy roam that the website is not completely clear on. If I have a plan that gives unlimited calls within Canada, unlimited texting, and I have added Easy Roam prior to leaving. When I arrive in the USA will I be able to call friends on their American phone numbers or will I be charged long distance? Does this also extend to text messages?

1
G
9 months ago
L
LeRoy Shirley DavisConnector
asked in Plans & Add-ons

roll over incorrect

on Friday evening I received a message I had 33348 mb (33.3) GB. Yet only 6.6GB was rolled over. Why was the 33.3 GB not rolled over?

6
Mayumi
9 months ago
F
frogsterOrganizer
asked in Plans & Add-ons

tab to match plan

My current plan: 75G data and all the other usual long distance and texting deals. I tried to purchase a phone on the Koodo site but my plan wont allow for a tab account.

13
Dinh
9 months ago
J
JerdoBeginner
asked in Plans & Add-ons

What happens after 100 minutes?

I'm looking at adding a talk and text plan to my account  for my child. The plan Koodo has is $15 250MB 100 min Plan - 3G speed(I believe it includes unlimited text) I was about to add the account when I noticed it only offers 100 minutes of calling.1. What happens after the 100 minutes?2. Can my child not call me?3. Can I add unlimited calling? I couldn't find an add on or top up in the online ordering process.  

2
J
9 months ago
M
mistaaahBeginner
asked in Plans & Add-ons

Data Only SIM

I want an additional sim on my current line only for data

1
G
9 months ago
kare0128
kare0128Beginner
asked in Plans & Add-ons

Unlimited SMS explained

I added on the unlimited international SMS perk.  I believe this means that any SMS sent from Canada to me while I am travelling outside of Canada is free.  Is that correct?  Will I be charged the $16 roaming fee when I turn on my phone to read it?

1
Flo Koodo
9 months ago
O
OrdenhideBeginner
asked in Plans & Add-ons

Add-ons changed automatically

Hi. When I recently reviewed my previous bills, I found out that some of my add-ons have been automatically changed. For example, in the previous bill I have 2 add-ons called $12/Day US Easy Roam and $15/Day Easy Roam INTL, which has become Easy Roam US -- PayPerUse Access On and Easy Roam INTL -- PayPerUse Access On respectively. I wonder if they are the same add-ons just with different names or they are actually different. Thank you.

1
D
9 months ago
Louise Prefontaine
Louise PrefontaineBeginner
asked in Plans & Add-ons

travelling

Travelling to France and Italy for two weeks.Want best add in plan.

2
D
9 months ago
R
RomiBeginner
asked in Plans & Add-ons

Help: can’t upgrade to promo plan

This plan advertised for bring your own phone customers which I am, yet it is unavailable on my self serve section where I’ve changed plans a million times. False advertising or just a glitch? How can I fix it 

2
G
9 months ago
P
ParbarBeginner
asked in Plans & Add-ons

I can't choose a Perk - help, please!

I have a new monthly account and it comes with the choice of two free ‘perks.’  I have tried to select my choice on two different devices, at three different times, but keep getting an error message that says, ‘It looks like you can’t choose a Perk right now.’  I emailed a request for assistance and got an automated reply that suggested I clear my browser cache.  That did not help.The ‘perk’ I want to choose is unlimited International SMS.  I will schedule a callback if necessary, but hope this post will result in a solution.Thank you in advance.

3
P
9 months ago
L
LisaDanKleOrganizer
asked in Plans & Add-ons

$3.00 Data Add-On 18GB

I am the main account holder for our family of four. Today, I received a text message offering an 18gb add-on for $3.00/month. As instructed, I replied yes and it added to my line. How do I add it to other lines on my account? No other lines received the text, and i don't see the option in self-serve. My teenagers could really use it :)

5
G
9 months ago
S
S-A-HalifaxBeginner
asked in Plans & Add-ons

Error -Can't choose a perk

I have 5 phones on my plan and I was updating a few phones.  I started with phone W, and it looked like I updated to plan, so I went on to phone X.  Then when done I did phone Y.  Then I went on to phone Z and it would not update.  So then I decided to go back and check the other phones and make sure they went through.  I see that phone X and Y did go through, but not W.  And phone W was the most important phone to get updated.  Please help.  I need to update this phone with the new plan.The first time through with phone W,  I got all the way through the process but when I went back to do it every time  after that I get stopped at the ice cream cone saying that I need to contact koodo.com/chat which there doesn’t seem to be any place to enter your transaction id number that was provided.Please help.Sandra

5
S
9 months ago
R
RetaBeginner
asked in Plans & Add-ons

Any bundle deals with mobility, Stream+ & Internet package via Altimatel?

Any bundle deals with mobility, Stream+ & Internet package via Altimatel?

4
R
9 months ago
S
SravyaBeginner
posted in Plans & Add-ons

promotions

Looking if my account eligible for any promotions

2
L
9 months ago
F
fernyBeginner
asked in Plans & Add-ons

Unable to select a free perk via Self Serve online.

I am unable to select the free perk via Koodo Self Serve online.I get the error message "It looks like you can’t choose a Perk right now. Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.” I have tried multiple times over multiple days without success.I am trying to pick the Rollover Data perk.Please help. Thanks!

2
Darius Koodo
9 months ago
A
anmac1789Beginner
posted in Plans & Add-ons

return pixel 7 for a s23 galaxy

Hello everyone I have a samsung galaxy s8 I bought a long time ago my current rate plan is : $55 - 75 GB data tab medium $9/mo. for my pixel 7 128GB that I got on a black friday promo offer in Nov 2022. I don’t like this pixel 7 anymore it doesn’t have things that I could do with samsung. Therefore, I want to return this pixel 7 and get a galaxy s23 instead. What’s the process and how much do I have to pay ? I don’t mind switching to tab plus. What’s the best way to keep cost at a minimum ?Thanks!

1
M
9 months ago
T
Tayrich90Beginner
asked in Plans & Add-ons

Can't upgrade my plan

About to run out of data on my second line and there is a good plan I want to upgrade to with more. When trying to use the self-serve, it gets stuck after trying to add the perk (or skipping the perk) and I can’t upgrade. Any help would be greatly appreciated. Trying to move my second line from the 10gb plan to the current $50 40GB plan offered. Thanks in advance!

7
Boa_Guy Koodo
9 months ago
R
RBlackConnector
asked in Plans & Add-ons

Error - Can't Choose Perk Right Now. Any solutions?

I am constantly getting this error while trying to change plans for the last few months. Even if I don’t pick a perk it still gives me the error that tells me it can’t choose a perk right now. It does this on all my devices including attempting it from a computer. I tried different browsers as well and still no luck. Any solution to this?

25
L
9 months ago
J
jimixphoenixBeginner
asked in Plans & Add-ons

my nabl to switch monthly plan keeps saying try again in anhour

Trying for days to change plan for 75 GB data but been charged 4 times for just 4 GB if I could have changed my plan my bill would be half is there a way to change my plan and refund the 4 purchased GB and upgrade once I ran out of data the only way I had to try to change my plan was purchase more data but it was try again in an hour everytime, I live in a tent at the moment and I need as much data as possible but I've seen I've been charged $25×4 when all I want d was to switch plans and upgrade my data amount, if it can get help please I don't know what to do now I've doubled my bill when I just wanted a plan change, can I change my plan and have that refunded or am I stuck having to switch when you're system allows and still pay for the gigs I would have gotten with my change?

1
D
9 months ago
T
ThxforurHELP88Connector
asked in Plans & Add-ons

Receive SMS outside of Canada

Hi,My plan includes the free perk “International Texting”. Do I receive SMS sent from Canada for free, given that it is sent from Canada (particularly those “verification messages”)?  FYI I won’t have to reply to those messages!thank you for your help!

8
BobTheElectrician
9 months ago

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