Plans & Add-ons

I have my phone under a device care complete protection plan. My phone is broken and needs to be repaired. I have tried several times over 2 weeks to start a claim to have it fixed and get the error message “Sorry for the inconvenience, this page isn't available. If you're a customer please visit https://www.asurion.com/about/contact-us/call”. The link is broken when I click it. I have tried to search a way to contact customer service and this does not appear to be an option. Any information would be appreciated. 

I just signed up to a 5G plan. The upload speed is throttled to such a degree where it is not usable for video calls.  I am getting around 100-150mbps download on 5g in my home area, and less than 10mbps (6-10) up. On LTE, I get 80-100 mpbs, and a similar upload rate.Testing in other 5G areas around the city, I have gotten 250mbps down and 50mbps up.  If 50mbps is the upload limit, there is no reason why I should not be able to achieve similar upload speeds when I can achieve over 50mbps download (in my case, 100-150 mbps as I stated above).There is no mention that upload speeds would be throttled at all on any of the plan information pages.  And now to find out that the upload is throttled, and to such a degree where I cannot use the service, is unacceptable. I ask that the upload rate limit is increased.   

I have had Stream + for quite a while now, however yesterday I got a message from Apple saying my Apple TV subscription through Koodo Stream is ending, and I will be charged the monthly cost of Apple TV unless I cancel before the billing date.  From Koodo’s website it appears Apple TV is still part of the stream + service, so I have no idea how to fix this.  Anyone know? Thanks

If you are reading this because you received a phone call from a Kodoo telemarketer offering you shared data if you amalgamate your account with another family member’s - don’t activate the new SIM cards you get sent! I made that mistake and it cost me half a day of my life to fix the mess.BACK STORY: I received a call from Kodoo and was offered 60Gb of shared data for $65 a month if I moved my wife and mother-in-law over to my account - they were both under my wife’s account. I was also offered a $20 a month bill credit for two years. I said yes to the offer and a couple of weeks later received two new SIM cards in the mail. When I activated the SIM cards I checked my account online and discovered that we weren’t sharing data, all three of us had 60Gb of data. The kick in the pants was that prior to moving wife and mother-in-law over to my account they were paying $45 for 60Gb and $34 for 20Gb respectively. After moving them to my account they were both paying $65 a month. 

I'm trying to activate my streaming service for Discovery+ and it puts me in a login loop. From my Koodo account i go to watch Discovery+ and it loops me back to Koodo. This is what it says (Your Koodo deal has already been activated. Please login to access your account.) i try to log in but it tells me (Email or password entered incorrectly. Please try again). I go to forgot password and then it says request an e-mail to reset. I submit e-mail request, No e-mail forthcoming.  I’ve tried on various browsers and devices including smart tv, iPhones, iPads, Apple TV and Android box to no avail.

My husband signed up for Koodo on black Friday. It took so long (5 days) to get his email that he missed out on the plan deals. He called and they said they couldn't apply it now. Being that you can change your plan once per cycle, does his sign up count, or can he still change his plan within this billing period?

I’m trying to add a 6th line to my account, but I’m having a lot of issues with the kodoo website and would prefer to save the fee of calling an agent.I get logged into my self serve easy enough, but when I click the shop drop down, and try to select either plans or bring your own phone it loads the page but immediately loads a pop up over top asking me which line I’d like to get an upgraded phone with:  (names and numbers edited out)I don’t have the option to close the pop up, or click outside it to get back to the plan or bring your own phone page, all I can do is select one one of my lines, I am unable to add another bring your own phone line like I’m trying too.Any advice?

HiI have the plan below.While I am in the United States, can I…Text a Canadian number for free? Text a US number for free?ThanksEric 

The website doesn’t mention if calling cellphones in the participating countries are included in the Unlimited Long Distance Pack. Usually, calling cellphones comes with an extra charge in other companies. Is this the same with this perk? Or are both landlines and cellphones included?Many thanks in advance!

Hello. I am so confused with all the options and technicalities. It is like solving a puzzle trying to change your plans. I didn't realize I could keep my $20 per month discount if I changed rate plan to one with the same cost as my current one. I chose a cheaper plan ($45/month) when I could have picked the Can-US $65 per month plan at the same price with discount. Mod is there anyway you can assist me with making that switch please. I would have chosen that if I had known the “trick”  about picking a plan with the same cost to keep the discount. Any help is appreciated.  

trying to change my plan to the 45$ for 60 Gigs 5G plan and the long distance perk . Can someone help so I can change to start it right away?

Just upgraded my phone and my wife’s to the Pixel 7 and upgraded our plans to 5G. However, my phone doesn’t appear to connect to the 5G network. At one point my wife’s phone and mine were right next to each other, with hers getting 5G and mine staying on LTE. As far as I can tell all the settings on the two phones are identical. I’m at a loss to figure out the difference.

Here are my add-ons:Easy Roam US - PayPerUse Access On → $0Easy Roam INTL- PayPerUse Access On → $0International Data Roaming → $0Pay-Per-Use Intl Long Distance → $0International Voice Roaming → $0I am confused since I got it for free on my add-on. Does it mean I can roam for free? I read about the Easy Roam and there is a daily charge for it then it uses your own plan with a cap but with my add-ons I am confused now.

Good afternoon,I am trying to find out if changing my plan to options I see online will result in any extra charges. Everything I read says they MAY or COULD, but I want a solid answer.I recently changed my plan a month ago and received a CPO phone along with my plan change with a Tab Bonus cost but no monthly tab charges.The plan change options I see online are cheaper than what I am paying now for the exact same features. I just want to make sure before going through with a plan changed that I won’t be hit with a huge charge.Thank you.

Hello, if I currently am on a plan that is $65 per month and has $20 in promotional credits per month, is the $20 per month promotional credit retained if I switch to a different $65/month plan? It looks like this is probably the case but I wanted to check to make sure. 

Been trying to upgrade my plan and keep getting the can’t choose your perk error. trying to upgrade to the $60 can/US plan with 100GB data .Thanks!!!

I have stream+ but everytime I go to watch something on apple+ it prompts me to sign up even if I signed in, no matter what device I'm on 

Hi,I just switched to a 5G plan this morning and I am in a 5G covered area as per the coverage map. However I could not connect to 5G.I already tried the following:Preferred network type: 5G (recommended) Reset options → Reset Mobile Network Settings Download Netmonitor and specify “NR only” as the Preferred Network typeNone of the above worked.Could this be something to do with a setting for my sim/account?

Does the Canada-US plan include unlimited calls/text to US when in Canada? And also unlimited calls/text to Canada when in the US?

Hi - I’m seeing various answers to this and would like to determine whether or not I would keep my monthly $20 credit from last year’s $65 unlimited Canada talk text plus 50 GB data if I switch to the Can-US $65 unlimited talk/text and 120 GB data plan. Thanks!

I understand that I wont have 5g speeds but will my iphone 11 pro max still work at 4g speeds? I want to get a new 5G plan to future proof myself.  Is that possible or will my iphone stop working?  thank you.

I just joined Koodo and want to add 2 additional lines, one for each of my children. Do I enter the child’s name for Billing/Shipping info and mine for credit card? Or do I put my name and update for ‘call display name’ later?I want their names to be the ones on call display for their own phone numbers.

i will be traveling to the US, i’d like to be able to use google maps and search options while away.  i’ve tried to log into self serve but on my first attempt it said i was locked out due to invalid id or password error. i know i can text easy roam  and add it that way but i’d like to make sure i have enough data. How much data would google maps use while using gps and search?thanks

I have a place in the city and on an island. Can I access Stream + from both locations?

I recently switched to the $50 CAN-US plan.  Can the 50GB of data can be used while in the US, or does the plan only have CAN-US calling and messaging?  Also, if I am able to use the data while in the US, do I need to manually deactivate Easy Roam, or can I just continue using my phone as-is without the $14/day charge?