I have my phone under a device care complete protection plan. My phone is broken and needs to be repaired. I have tried several times over 2 weeks to start a claim to have it fixed and get the error message “Sorry for the inconvenience, this page isn't available. If you're a customer please visit https://www.asurion.com/about/contact-us/call”. The link is broken when I click it. I have tried to search a way to contact customer service and this does not appear to be an option. Any information would be appreciated.
Submitting Protection plan claim
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Userlevel 7
+4
I tried the link you provided and I could go to select carrier - Koodo. Now they are asking for phone number, but I didn't go farther than that.
https://deviceprotection.phoneclaim.com/koodo/en-ca/workflow/start#!
What error message do you get when you click?
Userlevel 7
+4
This is the number if you’d like to call instead:
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