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activating discovery through Stream+


I'm trying to activate my streaming service for Discovery+ and it puts me in a login loop. From my Koodo account i go to watch Discovery+ and it loops me back to Koodo. This is what it says (Your Koodo deal has already been activated. Please login to access your account.) i try to log in but it tells me (Email or password entered incorrectly. Please try again). I go to forgot password and then it says request an e-mail to reset. I submit e-mail request, No e-mail forthcoming. 
 

I’ve tried on various browsers and devices including smart tv, iPhones, iPads, Apple TV and Android box to no avail.

Best answer by Essie

Thank you.
 

Ok problem solved.

How I solved issue:

in Safari, turned off pop up blocker in settings.

Cancelled Stream+ in Koodo. Then re-added Stream+ right away and proceeded to reactivate each service. All work now.

 

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3 replies

Bernard Koodo
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  • Official Rep
  • 9323 replies
  • December 3, 2023

@Essie On our end it shows your Discovery+ account is fully activated:

 

If there are login issues you may need to reach out to Discovery+ directly.


  • Author
  • Rockstar
  • 1 reply
  • Answer
  • December 3, 2023

Thank you.
 

Ok problem solved.

How I solved issue:

in Safari, turned off pop up blocker in settings.

Cancelled Stream+ in Koodo. Then re-added Stream+ right away and proceeded to reactivate each service. All work now.

 


Bernard Koodo
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  • Official Rep
  • 9323 replies
  • December 3, 2023

@Essie Happy for you! 😀 Love the fact you shared your solve, as it may help other folks running into similar issues. Thanks a million!