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Question

Error trying to upgrade plan perk

  • 25 November 2023
  • 4 replies
  • 66 views
P

Been trying to upgrade my plan and keep getting the can’t choose your perk error. trying to upgrade to the $60 can/US plan with 100GB data .

Thanks!!!

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4 replies

Flo Koodo
Userlevel 7
Badge +4

Hi @Polly A 

Have you tried by any chance to upgrade the plan without selecting a perk?

If it doesn’t work, please let us know which free perk would you like to pick? 

P

Yes I did, multiple times. same error every time. I would like the premium voicemail perk.

 

Thanks!!

Flo Koodo
Userlevel 7
Badge +4

@Polly A  We have managed to change the plan for you and we have made a request for the perk to be added to your plan. It should take up to 3 business days. A proration will apply for the plan: http://koo.do/PlanProration

Please let us know if you have further questions.

P

Thanks so much!!!!

 

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