Hi @Polly A 

Have you tried by any chance to upgrade the plan without selecting a perk?

If it doesn’t work, please let us know which free perk would you like to pick? 

Yes I did, multiple times. same error every time. I would like the premium voicemail perk.

Thanks!!

@Polly A  We have managed to change the plan for you and we have made a request for the perk to be added to your plan. It should take up to 3 business days. A proration will apply for the plan: http://koo.do/PlanProration

Please let us know if you have further questions.

Thanks so much!!!!