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Question

Error trying to upgrade plan perk

  • November 25, 2023
  • 4 replies
  • 120 views
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Been trying to upgrade my plan and keep getting the can’t choose your perk error. trying to upgrade to the $60 can/US plan with 100GB data .

Thanks!!!

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    4 replies

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • November 25, 2023

    Hi @Polly A 

    Have you tried by any chance to upgrade the plan without selecting a perk?

    If it doesn’t work, please let us know which free perk would you like to pick? 

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    • Polly A
    • Author
    • Beginner
    • November 25, 2023

    Yes I did, multiple times. same error every time. I would like the premium voicemail perk.

     

    Thanks!!

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • November 25, 2023

    @Polly A  We have managed to change the plan for you and we have made a request for the perk to be added to your plan. It should take up to 3 business days. A proration will apply for the plan: http://koo.do/PlanProration

    Please let us know if you have further questions.

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    P
    • Polly A
    • Author
    • Beginner
    • November 26, 2023

    Thanks so much!!!!

     

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