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Question

Loss of promotional credits

  • November 26, 2023
  • 2 replies
  • 205 views

Hello, if I currently am on a plan that is $65 per month and has $20 in promotional credits per month, is the $20 per month promotional credit retained if I switch to a different $65/month plan? It looks like this is probably the case but I wanted to check to make sure. 

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2 replies

Sophia
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  • Mobile Master
  • November 26, 2023

Officially they say it will fall off (in self serve). But I think up to now, anyone who changes to a plan that is the same price or more expensive gets to keep their credits.


Bernard Koodo
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  • Official Rep
  • November 26, 2023

@catharus Moving to a same or higher priced plan will retain the bill credits.