Hi @jayjayell
The plan change preview window should warn you if additional charges would incur.
Which plan would you like to switch to?
Thank you @Flo Koodo . I’d like to change to the $45/60GB plan, which is the same as what I currently have only $10 less a month.
it does say “Heads up! Promotional credits will fall off upon rate plan changes
Rate plan availability and change eligibility depend on a few factors.”
and when I click Learn More, it doesn’t tell me anything specific. I’m just not sure “promotional credits” includes the tab bonus.
@jayjayell This should refer to any credits that you receive with the current plan, if applicable. Tab Bonus charges would apply when switching to an ineligible plan indeed, however, you should also see a warning about it if that's the case.
@Flo Koodo I have a similar question, except I'm going from a legacy $40 plan to a new $40 plan with way more data.
After selecting my free perk there is a summary page where it says the total plan monthly fee is $40 "Before taxes, fees, and existing add-ons"... This part does not inspire confidence because will my tab bonus be considered a "fee"? I have a substantial tab bonus balance with 13 months remaining.
Hi @norules
There should be a warning about the tab bonus charge if the plan is not eligible with a tab.