Phones & Devices

Trying to get a question answer and I get this Typeform pop up, what’s that all about

Upgrading phones from iPhone XR to iPhone 14 Plus. Can I transfer my SIM to an eSIM and keep the same number?

Hello… I’m getting a new phone which has Esim option if by chance I choose this method will it effect my service plan at all? I know there a $20 fee for Esim but what I like to know if my plan can get changed or will it stay the exact same way I have it now? Thanks

Hello I have read many of the threads about WIFI calling and it looks like I need to be flagged so a rep can fix my account. WIFI calling does not accept my phone number for e911 and I have tried all suggestions. I need this for work please help fastGalaxy s20

For the last few days I haven’t been able to send or receive MMS messages. Everything else seems to be working fine. I did change my plan recently, but the only change to my account should have been more data. I thought it was a problem with my APN settings, but they look to be right according to other links I’ve found while troubleshooting I think? I’ve tried clearing cache for both MIUI’s native messaging app and Google Messenger, but the problem persists with both. Any suggestions?  

When I signed up for Koodo, I used my legal first name, otherwise I’d run into problems with porting and the credit check etc. The problem is,  I go by my legal middle name. It’s confusing for people I call who don’t really know my first name when it shows up on their call display. Can I add my middle name to the account and then change the caller ID to that?

How can I schedule a call back? I know this is an option but it doesn’t seem clear how?

I’m wondering if I pick a perk and want to change it after a few months am I able to?

Ordered a replacement phone for my current one that does not work most of time.Got an email saying that it would ship in one day (Dec 6)It is now Dec 12th and I have not received any tracking info OR the phone.  Searching online shows the status as ‘under review’.   I NEED this phone as it is hard to be ‘on call’ when your phone only works once in awhile.  If they have any questions they can not call as chances are my phone isn’t working.   Have received NO email about questions so I must assume there is some other delay but I can find no place to call and ask (not to mention I work nights and am asleep during most business hours).Sure hope someone has an answer.   This delay is costing me more than this service is worth.  Looks like they had no problem adding this ‘unshipped’ phone to my bill.   Strange how billing never gets screwed up eh?  Going to have to turn off my autopmt I guess.  Not paying for a service that is not being provided.G

Hello,  I purchased two plans a couple of weeks ago.  Received both SIM cards.  For the first HFO#, I received an activation email, I have an account and everything is setup.For the second HFO#, I did not receive an activation email so I don’t know my account number or my phone number.   I check the HFO online and it shows as activated.I need to port an existing number so I can’t add Koodo SIM card to phone yet.How do I proceed?  Can I add this second SIM to my first account (this is ideal).Thank you,Chris

Hi,I’m a new monthly postpaid user so I’ve not run out of data but I cannot send SMS messages through iMessage.  I keep getting Failed to Send if I message an Android device.  Wifi, web surfing using data, phone calls, and blue text messaging all work..  Only sending SMS texts aren’t working.I just switched to Koodo since Apple no long supports pay per use data add ons.  With Petro-Canada mobility I had no problems sending the green SMS messages.  Switching to a cheap monthly plan makes the most sense except for this glitch.thanks in advance!

Received a text from>  admin@app.telus.com stating that due to a data-roaming usage error we have issued a return of $87.96 and to visit our customer portal to obtain a credit>  https://mobilitycustomerreturncenter.ink  Telus-Koodo-CanadaAnyone else get this? Real or scam?Thanks for any feedback

I upgraded my plan and phone and I was charged the shipping. I received a first email showing the charge and that I would get the tracking number and the approval within one day. It's been two days and I haven't received anything, is there an issue?

Why is it when I use my phone in a store my iPhone 13pro switches to 3G? Is it because of Koodo’s poor LTE coverage? What’s going to happen when 3G is dropped in Canada?

I signed up for a Cyber Monday promotion including a new Iphone 11 on Nov 28. I received an order confirmation same day and my credit card was charged the 11.30 shipping fee but haven't received any info about shipping the new phone. I have several friends that signed up for same promotion on the same day and they received their phones last week already. Order number is HFO34416979.

my husband got a free iphone 11 from Koodo. Its brand new and sealed. I want to know if he sends it to his mother in Bangladesh in sealed condition, will she be able to use the iPhone there? I heard from someone that it is mandatory to boot the new iPhone 11 with a Koodo sim card, is it true?

I don’t know if anyone is able to help. But I’ve been living in my apartment for 7 years now. And I have my cellphone connected to the front buzzer so when someone calls I can let them in by pressing 9 on my phone. But all of a sudden it stopped working a few months ago. (After about 6.5 years) which I thought was strange. I had an iPhone 8. My strata manager said he has looked into it (so he says) but says it’s just my phone? (Everyone else’s works though..) so I went and got a brand new phone a few months ago, iPhone 12. And it still will not work. So it can’t be the phone. When you try to buzz me it just goes straight to my voicemail and it doesn’t even show the front door ringing on my phone at all. I have a friend in the building and she has no issues at all. Not sure if there’s anything else I can do. I’ve made sure the front door number isn’t blocked on my phone or anything but I find it strange because it just stopped working all of a sudden after 6.5 years and it’s very annoyi

I ordered a phone upgrade on Sunday and still haven’t gotten the shipping update, is this consistent for orders over the weekend?

I have recently had an issue where I’ve started to miss calls.  My phone doesn’t ring, and call logs show a missed call, but all I get is a voicemail notification.  This has caused me to miss some important calls and makes me not trust my mobile service.  I know the phone is working because in one case, they called back and it did ring and I answered.  The phone was sitting in a charger on my desk for both calls and they were only about 2 minutes apart.  I need this looked into as it makes my phone untrustworthy for receiving important calls.

Hi I got my new iPhone 14 Pro Max I am transferring number from virgin to Koodo I keep getting error try again in 1 hour or refresh page been like this for almost 5 hours my number is eligible to be ported I checked

I received the pixel 7 yesterday, and when I try to turn on WiFi calling it tries for a few minutes, then says to contact my carrier to activate it. I tried schedulling a callback to get help, but it wouldn’t allow me to and suggested the forums instead.  

Hi, Recently, I’ve been told that my audio cuts in and out whenever I make a call (I have an iPhone 7). As a result, there would be times at random where the recipient cannot hear my voice (however, I can hear their voice perfectly fine during the entire call).My mother has been experiencing the same issue with her phone as well (iPhone 6 Plus). It seems like this audio cut-out happens whenever we call someone (outgoing call), but it doesn’t seem to happen for calls that we receive. We can still hear the other end perfectly fine in both cases. We have not tried calling each other yet -- all of these experiences are based off of the people my mother calls, and the people that I call.We live under the same roof and same Koodo data plan w/ family members (if that makes any difference).I’ve tried out the echo test number (+1 226 244 4444), and the test number that records and plays back my voice (+1 416 342 9562), but my voice plays back perfectly fine and uninterrupted (I verbally counted

I followed the instructions to port my number from Rogers to Koodo.  I have not received the text I’m supposed to say yes to, but I do note that the service provider at the top of my screen now says Koodo.  I’m not sure whether to put my new SIM card in it or not or keep waiting.  In addition, I’m porting 4 numbers….how do I tell which SIM card is for which number? 

I am trying to transfer my number from Public Mobile.  I keep getting an account number error message, even though the number is correct.  Tried using the IMEI and that does not work either. I have tried to schedule a callback, but no luck as no agents available.    EDIT:  did get it to work without putting the dashes in the account number 

Hey all, For those having issues getting in touch with Koodo customer service, I just resolved my #ServiceIssue over the phone with them and wanted to share my experience and lessons learned.What happened: No service (data or calls) after porting in from Telus to Koodo via eSim on Mon, Nov 28.Resolution/TLDR: Koodo customer service rep activated eSim on her end successfully. After 2 days of self serve and online troubleshooting, I finally got access to another phone line to schedule a callback, which I received as scheduled with no hiccups.8:05AM - Tried to request for a callback in chat, the response: “We’re busier than usual right now, and unable to get you to a rep at this time. No worries, though. [The bot] can still help you! Select a topic [to start all over again]...” 8:07AM - Restarted chat to request a call back again, and received callback confirmation in chat upon 2nd try: “Your call is booked”! Tip: if chat isn’t letting you schedule a call, try again until it does.8:45AM -