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Question

Help please, Account number error when transferring phone number

  • 1 December 2022
  • 1 reply
  • 133 views

I am trying to transfer my number from Public Mobile.  I keep getting an account number error message, even though the number is correct.  Tried using the IMEI and that does not work either. 

I have tried to schedule a callback, but no luck as no agents available.  

 

 

EDIT:  did get it to work without putting the dashes in the account number

 


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Userlevel 7
Badge +4

Glad you were able to get everything sorted. Let us know if there’s anything else we can help you out with