Koodo Community
Question

new phone not received

  • 5 December 2022
  • 1 reply
  • 90 views

I signed up for a Cyber Monday promotion including a new Iphone 11 on Nov 28. I received an order confirmation same day and my credit card was charged the 11.30 shipping fee but haven't received any info about shipping the new phone. I have several friends that signed up for same promotion on the same day and they received their phones last week already. Order number is HFO34416979.


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1 reply

Userlevel 7
Badge +4

When you checked your order status at https://shop.koodomobile.com/checkout/order/orderSearch.jsp

Was the order approved?