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The place to ask all of your phone related questions

1220 Topics
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Ostrich23Beginner
asked in Purchases & Returns
I would like to upgrade my current phone and plan

Hello.  I am wanting to upgrade my cell phone and current plan.  My stumbling block is that I got my current phone as a minor and so it was put under my mother’s name and paid by her.  Now I am into my 20’s and would like to upgrade my phone.  So, I would like to know if I can upgrade my phone and plan, and change the account to be under my name online or do I need to go into a physical store to do so?  If it is the latter, does my mom need to come with me to change the name on the account/plan?Thank you for any suggestions and help!

4082
O
1 year ago
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start384Organizer
asked in Tips, Tricks & Troubleshooting
Modifying Voicemail Message

Hi, I’m looking to reset my voicemail to default. I do not have a greeting, but I had recorded my name when I set it up and it plays when you reach voicemail. I’d like to remove this and have the voice recording just list my number instead, “You’ve reached xxx-xxx-xxxx”. I could not find any support articles about this though I may have missed something.  *edited solved 

28962
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1 year ago
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DiaMoBeginner
asked in Tips, Tricks & Troubleshooting
Public Mobile Sim Card for Koodo?

I bought a reconditioned iPhone, it came with 2 Public Mobile SIM cards.  Can these be used with my Koodo plan?

2263
Sophia
1 year ago
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McIntosh23Beginner
asked in Tips, Tricks & Troubleshooting
home Phone

my home phone is ringing and has lots of service. But will not connect when I hit TALK on the phone. Changed phones and reset home device. Every time the phone just keeps ringing and my phone will not pick up?

4413
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1 year ago
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damnsamm95Beginner
asked in Purchases & Returns
phone is showing important display message. what does it mean(?

Got a pre owned phone last week and it’s showing in my settings “important display message” 

2412
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1 year ago
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glitchBeginner
asked in Tips, Tricks & Troubleshooting
Invalid MMI code error when try to access Voicemail

So, two issues - or maybe just one issue causing both things? 1- I get no notifications of new voicemails.2- I get “Connection problem or invalid MMI code” when I attempt to dial into the voicemail mailbox.  So, no way to access any messages that might be there. I’ve tried resetting my phone, running in safemode, resetting all network settings, reseating the SIM card, and removing any apps that I’ve installed within the last month - none of these have helped. Hoping that the community might have some helpful advice!  Thanks in advance to anyone that might have a clue what to try next :)  

2512
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1 year ago
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MsMaggieBeginner
asked in Purchases & Returns
tab promotion

Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

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Boa_Guy Koodo
1 year ago
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MdewBeginner
asked in Purchases & Returns
Pay off tab only

I have a tab balance of ~$100 and tab bonus balance of $150. If I pay off my tab balance of 100, what happens to the other 150? Do I continue to pay off that bonus balance amount on a monthly basis? And can I get a new phone after paying off the tab with the bonus amount still on my account or do I have to pay off both? TIA

1642
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1 year ago
Nathan Harkes
Nathan HarkesBeginner
asked in Tips, Tricks & Troubleshooting
Koodo is a bad company

This company is a scam and a half. Without any contact they changed the account number and my auto payments went into the air. After hours on the phone they blamed me, Misha threatened to cancel helping me and would not let me say a single sentence, no one could show me the change I made 2 months ago and no one could provide a signed contract besides my original from 7 years ago. Reps don’t give dealer numbers or provide you with anything to hold them accountable. DO NOT USE THIS COMPANY. THEY ARE HORRIBLE PEOPLE.

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1 year ago
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coffeepleaseAdvisor
asked in Purchases & Returns
Can i get a new phone but do not plan to use right away?

I’ve been using koodo for over 4 years and plan to get a new phone but do not intend to switch to a new phone right away. I understand if i don’t want to be charged for breaking the contract i have to be with them for 2 years, correct?

5604
Allan M
1 year ago
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Csb96Beginner
asked in Purchases & Returns
Where can I buy a sim when I arrive to Canada

I am about to move to Canada, I land in a few days. I was wanting to know where I can buy a prepaid sim card when I arrive. Are they available in the airport? (I'm flying into Vancouver)

5291
Dinh
1 year ago
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sarahk_cBeginner
asked in Purchases & Returns
Purchase new phone online, don't need sim card

I’d like to purchase a new phone online to avoid paying the unnecessary $50 activation fee when you go in person to purchase a phone. However, I’m wondering if there’s a way to opt-out of the new sim card which also costs an extra $5?I don’t need a new sim card since I will be able to use my existing Koodo sim card with the new phone. I’ll already have to pay the $10 shipping fee for the new phone, but I really don’t want to pay the extra $5 for something I don’t need. I know it seems silly to get heated over $5, but it seems like no matter how I get a new phone (online or in person) Koodo is forcing me into paying some sort of extra fees and its frustrating. Any way to get around the new sim card fee?

4692
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1 year ago
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Penguin1107Connector
asked in Tips, Tricks & Troubleshooting
Not receiving Instant Voicemail?

Hello,I added Instant Voicemail to my phone plan on April 10 2023 and received a confirmation e-mail from Koodo saying my services were updated. If I understand this link from the Help section correctly, I should be receiving a MMS with future voicemails attached and not receive the traditional voicemail notification. Since then, I no longer receive the traditional voicemail notifications as indicated, but I do not receive a MMS when I receive a voicemail; I still have to dial my voicemail inbox “the old way” to check my messages. My mobile data is turned on as per the requirements, and turning wifi off while using wifi does not make a delayed MMS appear in my messages.I have a Google Pixel 4a and have not blocked Koodo’s messages in the past. What number should I be receiving the MMS from? Are there special settings in the Pixel 4a I should be looking at? I took a look at the phone’s call settings but didn’t see anything obvious.I am using a 3rd party messaging app (Textra) but the in

3275
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1 year ago
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cara.roseBeginner
asked in Purchases & Returns
Unknown Part

 I just purchased a preowned iphone 11 pro maxIn general settings, under ‘Parts and Service History’ the display is saying “unknown part”any way I can fix this??The full message is: “ Unknown Part - unable to determine if your phone display is a genuine apple part. This could be beacuse the part is non-genuine, not functioning as expected, or installation is incomplete.”Thanks for any info

2892
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1 year ago
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Emma9658Beginner
asked in Tips, Tricks & Troubleshooting
Have you ever used the iOS system repair tool? Are they really works?

There are some green lines on our iPhone 11 screen, it wasn't dropped on the ground or soaked in water. I am suggested to use some iOS system repair tool to solve the software issues, such as Tenorshare or Joyoshare UltFix, are they really works? Any one used them?

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1 year ago
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Félix_Beginner
asked in Tips, Tricks & Troubleshooting
Phone is stuck on "SIM card updating"

My phone is stuck on “SIM card updating”. It was working fine before. I did not touch anything.  Tried removing and putting back the SIM card. Checked my account and my phone number is active. I don’t have another phone to call Koodo for help.

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1 year ago
Melissa Scullion
Melissa ScullionBeginner
asked in Tips, Tricks & Troubleshooting
no response call timed out

Hi does anyone here have a TCL 20S pro that did the update recently it did mine and my husband automatically overnight and for the past week he cant do any outside calls after 2 rings it hangs up and says no response call timed out I went to Telus technical solutions I have done 2 factory resets nothing works has anyone had the same issue ? 

375643
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1 year ago
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Lindsay_KBeginner
asked in Purchases & Returns
My new phone returned to sender

Hello,I just bought a new phone through online shop, and was waiting for it. However, the delivery said my address was wrong and didn’t deliver me my order. I double checked my address and it was right. Eventually, it returned to the sender. So now I don’t know what to do. Where I can contact regarding this issue?

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Mayumi
1 year ago
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TheocharpBeginner
asked in Tips, Tricks & Troubleshooting
Seasonal hold issues

Hello, I am currently in Portugal for 2 months and I’ve put my plan on seasonal hold. I’m now trying to do my taxes but the CRA and my bank need to get in touch with via my QC phone number (got a France # while I was out here). How do I manage this considering I have to either receive texts or make call + waiting time for certain services ? In this particular instance, my credit card needs to be unlocked to have access to some documentation but I have no good way of getting them on the phone for less the 1 euro a minute…. Help me please, not sure what to do here.Theo

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Sophia
1 year ago
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nexBeginner
asked in Tips, Tricks & Troubleshooting
Koodo eSim activation failed, no service

I tried converting my physical SIM to eSim as per instructions on your website and now neither my physical SIM nor my eSim work. I received an error during the conversion process that it failed, after that it was no longer working and there is no option to convert the physical SIM anymore.  I’m using iOS 16.4.1 and I was connected to the Internet at the time of the conversion. Chat is of no help as the assistant doesn’t recognize the problem, and even if it did, it wouldn’t help to schedule a call as my service is not working.

3533
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1 year ago
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Katherine60Beginner
asked in Tips, Tricks & Troubleshooting
Help with Voicemail

I purchased new phone and VM does not answer calls.  I can access my VM but no one can leave message, the phone just keeps ringing without VM cutting in.  How do I fix this?

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1 year ago
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Bluepearl778Beginner
asked in Purchases & Returns
No order number/confirmation

I placed an order for a new phone on Friday and I never got an email or any sort of confirmation about it but ive been charged for the new phone.  Just wanna make sure its on its way

5542
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1 year ago
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NicCBeginner
asked in Purchases & Returns
upgrade

Can I upgrade my phone without account holder present? I am the second name on the account, but does he physically need to be with me to do my upgrade? 

1044
Allan M
1 year ago
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LillyoftheWestBeginner
asked in Purchases & Returns
upgrading a tablet to a phone

My son has had a tablet/data plan (tablets with data plans are registered to a phone number, that's not useable, and i guess just allows the tablet to access data) he's had it for 2 years and was recently payed off.  I wanted to upgrade it to a cell phone, but every time I try to order it along with a new plan, it comes up with an unknown error “please refresh or try again later”…. And it doesn't work later, I've been trying for weeks.I'm assuming this is because of something to do with that unusable number.…Anyways, I'm not sure how to resolve the issue, if anyone is able to tell me how, it would be greatly appreciated!

1463
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1 year ago
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CraigmidBeginner
asked in Tips, Tricks & Troubleshooting
Transfer to eSIM failed to activate

Hey all, I used the feature in iOS 16.4.1 to transfer physical SIM to eSIM so I could utilize second phone line (other phone would be the source of the physical SIM in my iPhone 13 Pro).  after following the instructions the transfer was stuck on “Activating...” for over 30 minutes.  at a certain point I received a pop up telling me the eSIM failed to activate.  now the information is gone from the physical SIM and the eSIM does not work.    I have tried: 1. read a ton of FAQ/Community posts, 2. Toggle Airplane mode, 3. restart phone 4. reset network settings I don’t want to remove eSIM from my device because I won’t have anything left. Appreciate any help possible!

6704
G
1 year ago

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