Phones & Devices

Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.

Yesterday I had a Telus sim and I could send and receive photos in my messages.  Today I have Koodo sim and I have to turn on my data in order to send and receive photos in my messages.  What needs to be done so I don’t have to keep turning my data on and off?

My Koodo Home Phone was working fine this afternoon. I was away from the unit, and when I came back to it, there is nothing but a Red Y - no bars whatsoever. My cellphone also has no bars. What the heck is going on?? I’m seriously thinking of using another carrier, as getting support for Koodo is basically non-existent. It’s ridiculous.And before you tell me to unhook the home phone and wait and reconnect it, I’ve done that twice already and it doesn’t work. I checked my cellphone to find that there are no bars on it either. Can someone please help with this?

Hi Friends,One of my two cellular line’s data isn’t working since yesterday. The plan cycle resets on the 11th, and definitely data isn’t used it up Already restarted the phone and settings. When I’m at home, it connects to wifi and it works perfectly fine. What are some options to get support from koodo? (I’ve sent them a message on facebook per their group) Thanks! 

I keep getting spam call from China with +86 country code phone number. However, the number keep changing so call control is not working. Is any way I can just block all call from China? 

can’t receive any one-time verfication code e,g,  Amazon, CRA

I am currently in Spain with easy roam on but am unable to receive SMS texts. The issue I have is that my voicemail has also been locked, and Koodo is trying to send me an SMS with the new password which I can't receive. Can someone help me either set up the phone to receive SMS or could someone at Koodo reset the voicemail password and email me the new code to the email that I have registered on KOODO.?

Message from Koodo - old Nokia flip phone getting too old and will stop working sometime in 2023, called Koodo and had them ship me their TCL flip phone, arrived today,  Nokia sim to large for the TCL, paired the phones but when I try the phone switch/selecting the TCL as the paired device I get “service not supported by other device, so far I have been unable to get the contacts from old phone to new one, any ideas other than manually putting in the contacts

Hello! I  bought 2 separate SIM cards for BYOP. Can I cancel one right away without using it? Or will i still have to pay for the first bill? 

My voicemail hasn’t worked for the last several days. Every time I attempt to call it I either get an ‘Error performing request Unknown error’ message or it connects and is completely silent. When it connects and I end the call, I get a call failed message

I am an existing Koodo customer on 60 dollar plan. I want to buy Pixel 7a on tab but am concerned that it would result in a credit check. Will a credit check happen now? A check had already happened when I joined Koodo for the first time.

Can I buy a phone on tab with my wife's profile but use it with my sim?

I added the Stream+ add in yesterday and have waited 20 hrs to activate the streaming services. The stream+ menu under mobile services continues to read “service unavailable”Based on what I read as an existing customer I am being charged right away. I am also still waiting the email confirmation and information on how to activate the streaming services and heard nothing. No email received.

Will this model work on a 5G network when travelling in NZ?  Plan to purchase a local SIM card and not use Easy Roam service. 

Not receiving calls, but getting text messages. Recently started koodo- never got that text about porting the number. 

I tried ordering the pixel 7a and go through the entire process of entering credit card details and approving the purchase about 4 times and when the sms code is entered, a screen shows “Your choice is no longer available”. It’s a popular phone blah blah blah.  Anyone else having this issue right now?

Bonjour  j aimerais répondre a un sondage pour donner une bonne note au technicien de Koodo qui m'a répondu et donner du bon service et courtoisie mais   j ignore ou e dois aller pour répondre a ce sondage

how do i bypass the texted code to my old phone requirement upon checkout for new phonw/plan? TIA also how do i transfer pics/contacts from Blackberry Motion (android) to my new phone once i get it??? she just turns off sporadically. and resets.

I purchased a LG Stylo 3+ in September 2017 which I’m now trying to use with another carrier. It’s asking for an unlock code. How do I get one I’m no longer a customer.

I was almost the victim of a scam, and they do have some of my info including my phone number, so I want to put a temporary hold on any requests for porting or SIM swap on my number to ensure they can't get ahold of anything. Anyone have any idea how I can do this or what number to call?

Yesterday  I started using my new ZTE WF723CA Wireless home phone hub hooked up to my home phone that I had been using for many years with my Bell copper landline.  Although I can hear people very clearly, everyone complains that I sound awful--raspy, like a transistor radio type quality of sound.  This was not the case with my Bell landline so I don’t think my phone is the problem.   Just to be sure, I tried it with an old fashioned push button corded phone--but sound was still bad.  I have full signal strength and the device is beside a window.  I had placed my cordless phone hub as far away as possible in the room, but it does need to connect to the ZTE so must remain within the same room.  Is this to be expected with the ZTE device?  ARe there adjustments that can be made?

So I’m currently still paying off a phone but would like to trade in and upgrade to a newer phone. Is that available while still paying the price of the phone off. 

My large family has a group text set up that is ongoing but i seem to be always confused as i do not get the replies from some of the members but others do. My sister and I have reviewed her thread for the same group and she is getting messages that i am not. My phone is an LG, so Android. Is there something i have to do in order to get all of the messages?Thank you in advance for anything you can share to assist.

I have an iPhone 6S and I was looking to get a newer phone. Not brand new though. And I was wondering if it was possible to take my current Koodo phone number and put it on a newer phone. I don’t want to get a new phone number, I would like to keep the one I have now. Let me know, please.

My phone data speeds are .16 for download and 1.4 for upload. sometimes it doesn’t work at all. I have 3 bars of signal and there is a 4g symbol. My phone is a samsung s10. it seems to be blocked to 2g speeds.I needed to get TELUS (the network carrier)to unblock the phone so that wifi calling would work and this seems to be a similiar issue.I have a Koodo account with 4g and 6gb data. it did previously work