Phones & Devices

how do i bypass the texted code to my old phone requirement upon checkout for new phonw/plan? TIA also how do i transfer pics/contacts from Blackberry Motion (android) to my new phone once i get it??? she just turns off sporadically. and resets.

I purchased a LG Stylo 3+ in September 2017 which I’m now trying to use with another carrier. It’s asking for an unlock code. How do I get one I’m no longer a customer.

I was almost the victim of a scam, and they do have some of my info including my phone number, so I want to put a temporary hold on any requests for porting or SIM swap on my number to ensure they can't get ahold of anything. Anyone have any idea how I can do this or what number to call?

Yesterday  I started using my new ZTE WF723CA Wireless home phone hub hooked up to my home phone that I had been using for many years with my Bell copper landline.  Although I can hear people very clearly, everyone complains that I sound awful--raspy, like a transistor radio type quality of sound.  This was not the case with my Bell landline so I don’t think my phone is the problem.   Just to be sure, I tried it with an old fashioned push button corded phone--but sound was still bad.  I have full signal strength and the device is beside a window.  I had placed my cordless phone hub as far away as possible in the room, but it does need to connect to the ZTE so must remain within the same room.  Is this to be expected with the ZTE device?  ARe there adjustments that can be made?

So I’m currently still paying off a phone but would like to trade in and upgrade to a newer phone. Is that available while still paying the price of the phone off. 

My large family has a group text set up that is ongoing but i seem to be always confused as i do not get the replies from some of the members but others do. My sister and I have reviewed her thread for the same group and she is getting messages that i am not. My phone is an LG, so Android. Is there something i have to do in order to get all of the messages?Thank you in advance for anything you can share to assist.

I have an iPhone 6S and I was looking to get a newer phone. Not brand new though. And I was wondering if it was possible to take my current Koodo phone number and put it on a newer phone. I don’t want to get a new phone number, I would like to keep the one I have now. Let me know, please.

My phone data speeds are .16 for download and 1.4 for upload. sometimes it doesn’t work at all. I have 3 bars of signal and there is a 4g symbol. My phone is a samsung s10. it seems to be blocked to 2g speeds.I needed to get TELUS (the network carrier)to unblock the phone so that wifi calling would work and this seems to be a similiar issue.I have a Koodo account with 4g and 6gb data. it did previously work 

My relative in the UK is trying to call my cell in Canada but is not getting through.Does Koodo block incoming international calls ? 

Model number of the  Samsung S20+ 5g 12gb Snapdragon model.

How to fix incoming calls and outgoing calls not going out- phone not allowing me to make calls

I can't call, I can't text messages.When I call the other person, it does not connect with the message 7b1 your phone is not activated on the network.How do I get in contact with a rep as everything is automated now and no help?

When do the phones get replenished online I get offers sent to me but can’t shop online if the phone I want is never in stock 

I just bought a new Samsung Galaxy A54 5G online Just opened the box...It doesn’t come with a wall charger orUSB cable?? Only a SIM card. For $690 plus applicable taxes I would think it would

I can’t activate wifi callings via roaming data. Any idea on how to activate Wifi callings when you are overseas?

Am I able to buy a phone on a tab and just change my SIM card from my old phone ? 

Hi, I have 100 minutes for outgoing calls for my plan and I’m pretty sure that I did not use even half of it.But I can’t call anyone currently.Would you please solve my problem?I tried to find a phone number from Koodo customer service. But it seems there’s no number.

I’ve been away for 4 months, and now that I’m home my phone doesn’t work.  When I try to make a call I get a message “your phone is not registered on a network”.l’ve removed and reinserted the SIM, and restarted, but no luck.  It’s a new phone, but it worked fine when I bought it in December.Can anyone help? 

I am about to travel to France & Spain and I am wondering if I can text via hotel wifi (on airplane mode) on my iPhone to iPhone user in Canada without being charged for roaming. Thanks!

A little while ago I replied to Koodo text message to “STOP” sending me promotional texts.How do I enable this feature again to get Koodo Promo texts again.

We just ordered 3 phones.  One was pink (for the wife), but the other two are exactly the same.  How do I know which one belongs to which person on my plan?If one of the Koodo Techs answer this, you can just tell me which one belongs to “Q” and which one belongs to “T”Thank you very much

Hello.  I am wanting to upgrade my cell phone and current plan.  My stumbling block is that I got my current phone as a minor and so it was put under my mother’s name and paid by her.  Now I am into my 20’s and would like to upgrade my phone.  So, I would like to know if I can upgrade my phone and plan, and change the account to be under my name online or do I need to go into a physical store to do so?  If it is the latter, does my mom need to come with me to change the name on the account/plan?Thank you for any suggestions and help!

Hi, I’m looking to reset my voicemail to default. I do not have a greeting, but I had recorded my name when I set it up and it plays when you reach voicemail. I’d like to remove this and have the voice recording just list my number instead, “You’ve reached xxx-xxx-xxxx”. I could not find any support articles about this though I may have missed something.  *edited solved 

I bought a reconditioned iPhone, it came with 2 Public Mobile SIM cards.  Can these be used with my Koodo plan?

my home phone is ringing and has lots of service. But will not connect when I hit TALK on the phone. Changed phones and reset home device. Every time the phone just keeps ringing and my phone will not pick up?