Koodo Community
Question

Stream+ Add in with no option to activate

  • 16 May 2023
  • 2 replies
  • 63 views

I added the Stream+ add in yesterday and have waited 20 hrs to activate the streaming services. The stream+ menu under mobile services continues to read “service unavailable”

Based on what I read as an existing customer I am being charged right away. 
I am also still waiting the email confirmation and information on how to activate the streaming services and heard nothing. No email received.


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2 replies

Userlevel 7
Badge +4

So you followed this instructions?

https://www.koodomobile.com/en/help/stream-plus?search_api_views_article_search_fulltext=Stream

It seems like after you added it, you need to activate it too.

I am aware I need to activate it. But I am not given the option. It says “service unavailable”