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Question

not receiving calls

  • May 14, 2023
  • 6 replies
  • 131 views

Not receiving calls, but getting text messages. Recently started koodo- never got that text about porting the number.

 

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6 replies

Allan M
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  • Mobile Master
  • May 14, 2023

The 2FA text would’ve came in on your old providers sim card.
Do you still have your old providers sim card in your phone or do you have the Koodo sim?


  • Author
  • Connector
  • May 14, 2023

I have the new Koodo one installed.


Dinh
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  • Mobile Master
  • May 14, 2023

I have the new Koodo one installed.

As of now, is the old sim from the previous carrier working? You would need that to receive the confirmation text. More here https://www.koodomobile.com/en/help/moving-your-number-koodo

Also, when you log into selfserve, did you see the temporary number or your old number?

 


  • Author
  • Connector
  • May 15, 2023

I changed sims and there was no message from Koodo. 


  • Author
  • Connector
  • May 15, 2023

On Koodo when I signed up, the new sim had a different number. Now Koodo lists my old number. Thanks for your help.


Dinh
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  • Mobile Master
  • May 15, 2023

I changed sims and there was no message from Koodo. 

The messages should be from your previous carrier, not Koodo. I recommend you follow the step in the link above and do it again. I think the previous number transfer was unsuccessful