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All discussions about other Koodo-related topics.

  • 970 Topics
  • 3,666 Replies
970 Topics
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barbarajBeginner
asked in Other
Koodo's city drop-down doesn't include my town

I want to change my address on my prepaid Koodo account. The ‘city’ dropdown list does not include my town. When I type it in, the changes won’t save. So I added a nearby town that is on the dropdown list. But it’s not gonna align with my billing info. I think I need someone to hardcode the name of my town into my profile address. I’m concerned that this bug will trigger a problem next time I add funds to pay for monthly charge etc. I can’t get through to any human for help resolving this Koodo-side problem. So I’m trying this forum. Thanks for any assistance and/or for help reaching effective human tech service.

1334
B
2 years ago
MissK
MissKOrganizer
posted in Other
fraudulent

I received this txt and knew right away from the email address it was fraud. Please keep on the look out people  

681
Sophia
2 years ago
Papamusqua
PapamusquaBeginner
asked in Other
France - code RIO

My wife wants to get a temporary SIM card in France. They want to know her "code RIO". What is that?

942
D
2 years ago
A
Anant1492Beginner
asked in Other
not receiving messages from CIBC bank for verfication

Hi I recently ported to koodo and observed since than that I am not receiving any verification or bank messages. can anyone help out.

361
Sophia
2 years ago
S
strawberrycloroxConnector
asked in Other
can't receive calls from one specific number/phone

I swapped in my new sim card yesterday and now find that I can’t be called by one specific friend. When they call me, they hear the dial tone but I don’t get any indication of a call coming in. We’re both able to call other people and receive calls from others. We haven’t blocked each other. We’re still able to text each other. What’s up with this.We shared an account with Fido so we called them and they were also very confused.

1576
S
2 years ago
S
Seb QuiOrganizer
asked in Other
1 app not working while on data

1 app, Stingray music not to name it, is not working anymore while I'm on data only. It works fine on wifi. I searched the internet, reinstalled the app, reset network settings, checked permissions etc. Tried pretty much everything I could find on google.Funny enough, when i reached my max data usage last month i was using the app and it hasn't worked since (koodo had auto disabled my data until the end of the month) Dont think that's possible but wondering if Koodo somehow could have blocked the app from using my data. Just can't find a way to get the app to work on data anymore.Any idea?Many thanks

1366
S
2 years ago
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lbeatyBeginner
asked in Other
Going back to previous phone

Is there a charge to go back to my previous phone as I like it so much better.  I do not get all of my messages all the time even though notifications are on.I do plan to keep my phone as a back up.  My tab is paid off at end of December.

483
G
2 years ago
G
GHEBeginner
asked in Other
Upgraded BF promo plan with new Tab+ phone

I upgraded the BF Promo plan 50GB for $45 and received my new Tab+ phone on Thursday. I have set up the phone this afternoon with the new SIM card and transferred all data and apps from the old cell to the new one. However, I am unable to make or receive calls. A message always comes out stating “Not registered on network”.

511
Mayumi
2 years ago
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DonnaqAdvisor
asked in Other
qr reader

I have a Samsung Galaxy A20 and it has no qr code reader, is there away I can download one to my homepage of my phone 

1848
D
2 years ago
JohnnyBoy!
JohnnyBoy!Organizer
asked in Other
Opt-In for Text based Promotions

Several years ago I may have Opted-out of receiving promotions (via text or email) and I would like to Opt back in but can’t find anything on the self-serve page.Is there an easy way to do this, or do I have to call customer service?

2441
Allan M
2 years ago
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BIGSJKRockstar
asked in Other
Keep getting calls from "KOODO LOYALTY"...is that legit?

Keep getting called, I answer and they hang up Is this a scam call pretending to be Koodo?

45374
T
2 years ago
C
CrashTestWombatBeginner
asked in Other
Cant transfer number from Telus to Koodo

So I just got a Koodo phone and sim, account is all set up but every time I try to go to the number trasnfer thing on the Koodo site, it tells me that the account number for my Telus number is invaid which makes no sense as its the current phone I’m using and I thought Telus and Koodo were under the same company.Also cant seem to actually talk to a rep to get this issue sorted out, the chat bot refuses to get me a callbackAny suggestions?

1003
C
2 years ago
H
hothmanBeginner
asked in Other
received call from +1 (866) 369-9826? is this a scam

Hi everyone I received a call from this number offering a win back promotion. Is this a legit number because they asked for credit card and drivers license number as well.

60761
Mayumi
2 years ago
M
Mike9985Advocate
asked in Other
Can't send or receive MMS messages

For some unknown reason I cannot send or receive MMS (picture) messages.I have tried rest the network, update the app, change or delete the APN name and re&re the sim card etc.Mobile data is on. Signal is good. 2 other phones on the account can send and receive.Lastly I have gone in and changed stuff in the “Edit access point” from a old post here from 1 yr ago and still not fixed?

210612
M
2 years ago
J
jeps_rumbaBeginner
asked in Other
Activating a Phone at a Later Time

Bought a phone during Black Friday.  Will there be any issues if I don't activate it until December 25?  (It's a surprise Christmas present for someone).Thank you in advance for answering my question.-jeps-

955
J
2 years ago
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cam wBeginner
asked in Other
Spam emails about US #G service being discontinued

I continue to get spam and misinformation tests from Koodo about 3G service in the US and that my phone at 4G LTE/LTE-A One Plus is a 3G phone and it will not work with partners in the US. Best part is the last arrived soon after returning for the US where my phone connected to Koodo’s partners. on 4G services in an area where 3G services have been discontinued. When I upgrade it will not be a phone from Koodo as I see this as being very unethical marketing practices by Koodo and its parent company. 

392
R
2 years ago
H
hanwintunBeginner
asked in Other
SIM Card not arriving

Ordered SIM card online and it was shipped with Canada post mail on 28 November. Today is Dec 7 night and the SIM card is not delivered yet. I activated the card on Dec 2. What should I do? If it is not arriving tomorrow, I have to buy plan from my old provider as it is already expired and I have nothing to use right now, but Kodoo plan is also already activated, which is double cost. What should I do? 

3764
H
2 years ago
C
Cowabunga123Organizer
asked in Other
cant update billing/shipping address

Hi, I’m having a hard time updating my shipping/billing address. I have a rural address that the system doesn’t recognize. I emailed Koodo and a few days later received a reply saying it was a Canada post issue. I talked to two Canada post representatives and both confirmed my address was in their system. They said they receive a few calls a week for this very issue. Would it be possible for a Koodo rep to get ahold of me and we could get the address manually put in? I ended up getting 2 phones in store and paying a $50 activation fee that I was really trying to avoid but I couldn’t seem to get through to Koodo to talk to a representative. Finally the last email said “the request was unfortunately outside of our scope” and that I’d have to go through Koodo assist or schedule a call back. Which I found almost impossible to line up. Any help would be greatly appreciated.

2278
C
2 years ago
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NoahbBeginner
asked in Other
number transfer page is blank

Trying to transfer my number from the old provider, I went to the website I was directed to, signed in, and all I can see is a small blue rectangle in the middle of the screen. Have tried multiple browsers on desktop and phone - same result. 

1045
N
2 years ago
S
SameerAhLeeBeginner
asked in Other
Sim Card never arrvied

How long does it take for the SIM card to arrive in the mail? It has about about a week for me. Moreover, it normal to be charged for service from the date of activation even though the SIM card still has not arrived?  

1421
B
2 years ago
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Isabella_AdelineRockstar
asked in Other
No SIM Card in Envelope

I am moving four numbers over from Rogers.  WE recieved 4 separate envelopes.   One of the envelopes does not contain a SIM Card.  Upon inspection of the envelope, we can clearly see it was torn and taped back together.  How do I get one sent?

722
I
2 years ago
C
CalGirlCoach
asked in Other
Port number issue, number stuck

Hey there,I’ve signed up for Koodo Mobile yesterday at a Telus branch. The initial porting SMS came to my Public Mobile number, and I answered yes. I’ve been told the porting was supposed to be done in 2-3 hours, but nothing really happened in the rest of the day. Public Mobile SIM kept working. Something was failing.I’ve got one more porting SMS arriving at today 11AM. I answered again, and this time Public Mobile SIM stopped working and Koodo SIM never got activated. If somebody calls the number, all they hear is that “this number is not use” and it’s extremely frustrating.Self Serve dashboard is not really functioning, all I see is a blue box centered in the page whenever I click “Self Serve > Mobile Services tab”.  All I’m able to see is my first name, and account number in the entire dashboard; everything else fails. I’ve been trying to call porting center, but couldn’t reach anyone throughout the day. What are the next steps for me to get my number back, and start using my Koo

112417
A
2 years ago
J
jonvictor44Beginner
asked in Other
SIM Network Unlock PIN

Hello all,I gave a family member my old Unlocked Samsung Galaxy A5 phone - they are receiving SIM Network Unlock PIN when powering on the phone with a different mobile provider SIM card inserted, Lucky SIM. I last used the phone with Koodo 2/3 years back. How do I get the PIN to unlock? Thank you in advance. Jon

133012
Flo Koodo
2 years ago
A
Allan778Beginner
asked in Other
Does the Koodo Samsung A53 5G 128GB Support Dual Sim?

Does the Koodo Samsung A53 variant support dual sim? Would like to know from someone that has it as there seems to be so many sub models of the A53.Thanks! 

811
Dinh
2 years ago
M
Mike CabralBeginner
asked in Other
Add a new line not showing up in my account

I added a new line and ordered a phone and sim. I recieved the phone and sim today. But I dont see the new line anywhere in my self serve.  I put the new sim in the new phone and it has no service too.  How do I activate this?!

1602
R
2 years ago

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