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All discussions about other Koodo-related topics.

  • 993 Topics
  • 3,781 Replies
993 Topics
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MarkO'DOrganizer
asked in Other
Voicemail doesn't work when out of service area

Is there a way to send calls directly to voicemail?  I know and have used the code to specify the number of seconds before a call goes to voicemail but the minimum is 5 seconds.  We are new to Koodo and have maybe an unusual situation.  We live in a fairly remote part of the Yukon Territory with very limited cell sevice at home--we can get texts but not voice calls.  Right now when people dial our number, they hear either silence or a busy signal and it never goes to voicemail.  If I bring the phone to the nearest community with cell service, voicemail works fine, kicking in after the 15 seconds I’ve specified.  We don’t need voicemail when we’re away from home with the phone in a sevice area though--we can just answer the phone.  We need it when we’re at home and out of service.  We had this same issue when we were with Bell.  Our fix ended up being specifying that all calls went directly to voicemail.  This worked but it was annoying to have it go to voicemail when we were in a servi

33313
M
1 year ago
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Kristen89Beginner
asked in Other
Transferring phone line account number error

I am a new Koodo member and  I am trying to transfer my phone number from Telus to Koodo. I tried last night and today to transfer my number and it keeps telling me my account number is incorrect (which it isn’t). I also tried putting in the Device serial number (IMEI) and it still comes back with the same message “Heads up ! The account number you've entered is incorrect. Please try again”Koodo assist is useless. Anyone who how to fix the issue or how to contact Koodo to speak to an actual person? 

5415
P
1 year ago
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Peterrabbit12312Connector
asked in Other
Potential Phishing koodo@e.koodomobile.com

I got a call from 866 448 8030, they said I had a offer from koodo as someone who left the service a year ago. When i agreed to the plan they asked for my name, address,  DOB and my FULL SIN number. Before i gave them information i asked them to verify they were koodo and they sent me a “How to transfer sim card” email using the email koodo@e.koodomobile.com to my perrsonal email - was this a phishing call? I ended up giving my SIN number to them thinking they were Koodo but now I am not sure. Please help.

112311
L
1 year ago
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DkdkdkdkdBeginner
asked in Other
Wifi calling not working

Hi,I ported my number over to koodo and my VoLTE is not active and is not showing up on the self serve. Also, I'm unable to enable wifi calling on my Pixel 7. Please advice.

1254
Flo Koodo
1 year ago
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kaitlin wongBeginner
asked in Other
click through links get error “Connection timed out” only when im on data

Most links I click like an article on Facebook comes up as an error that says “Connection timed out”. When I switch to wifi, it works fine. I get this issue only on data.

1356
D
1 year ago
ixkaizo
ixkaizoBeginner
asked in Other
Buying a new phone abroad

I have recently lost my iPhone abroad in Switzerland. I was thinking of buying a new iPhone (unlocked) here in Switzerland and bringing it back with me. I will also be getting a new SIM card as well, will I be able to use the phone back in Canada with a new SIM card or will it have problems?

813
D
1 year ago
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sallen07Beginner
asked in Other
Phone Number Transfer Issue

I updated my phone number roughly 24 hours ago, and I am experiencing a weird issue. I was using a temp number with Koodo for a few days while my original number was being released from another provider. Once the number was released, I transferred the number to my Koodo account via Self Serve, tested it out and it appeared to be working properly. Sooo, the issue I later found out is that when I message or call my contacts who use iPhone my number is showing up as expected (the proper number which I transferred to my account), however, when I message or call my contacts who use Android it is not coming through as my proper number, it is coming through as the temp number which Koodo supplied – for context, I am using a Google Pixel 7 Pro. I have scheduled a callback with Koodo but hoping this can get resolved quicker than waiting for the callback.   

4312
S
1 year ago
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RedheadBeginner
asked in Other
Koodo website

I'm trying to upgrade my phone but the website shows an error. Is it down? Does anyone know 

461
D
1 year ago
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Rose2000Beginner
asked in Other
Number transfer, account number error

When I try to transfer my phone number from Fizz to my new phone with fido there is an error message. I fill my name, IMEI and old number with no issue, but I get a message saying my account number is incorrect (it is correct). What can I do?

1194
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1 year ago
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richardchesoBeginner
asked in Other
Wifi Calling on pixel6 pro

Hi,I tried to enable wi-fi calling on my Pixel 6 Pro but however many times  I try it just says “Please contact your provider to enable wi-fi calling”I checked that my account for the phone already has the add on enabled:  Koodo VoLTE Access Also, I tried to go directly to: https://ent.telus.com/acmegw-android/entitlement/e911  to enter emergency info that’s required for wifi calling.. but that doesn’t work either as it does nothing on submitting my contact info.Please let me know how I can resolve this problem.

1535
R
1 year ago
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KcustomerBeginner
posted in Other
Koodo Data issues

I have been a customer with Koodo since 12 years and currently with Data issues, they are not able to give me the service. I asked if loyalty department can give me the similar package I seek and the lady (loyalty department staff) I spoke with started getting defensive. I told the lady I am thankful to the person who was helping me (tech team). Unfortunately, after 12 years of staying with Koodo, I am moving to Freedom as they are able to give better service. I tried my best to stay loyal with Koodo, but some staff just makes no effort to help you and unfortunately this loyalty department staff that I just spoke with now just gave me the feeling to just say good bye to Koodo and leave Koodo on a bad note.  

1223
K
1 year ago
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OsMas55Beginner
asked in Other
Using an American phone with Koodo sim card in Canada

Hello. I bought a phone yesterday that turned out to be an American version. I inserted my sim and calling and data work fine, but I'm worried about roaming fees since the phone is not a Canadai variant. Does anyone know if I will be charged for using a Koodo sim card on it?

741
Sophia
1 year ago
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RACHSConnector
asked in Other
Can i use the phone and plan offers at the same time?

I would like to upgrade my phone.When I log into my account, there's one offer available that I can earn a $254.25 bill credit for 15months when I upgrade to select phones.If I upgrade to new phone, I have to change the plan over $60 as well.  Currently, there's plan offer too. It is available to new activations or phone upgrades with the tab for existing customers. (Up to $254 in bill credits over 15 months. How nice is that?! When I checked after adding the phone and plan to the cart, the total amount of the tab and plan amount to be paid every month is displayed, and only the amount that credits are given only when upgrading the phone is specified at the bottom. The curious thing is that there are two offers, but I don't know why it says that only one gives credit. Nowhere does it say that i can't use both offers, but I'd like to check if I can get a bill credit for the plan.I appreciate it if you could answer to my question asap.

1696
R
1 year ago
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CommonUsernameCoach
asked in Other
disable my ability to receive texts from email applications

I was reading in the related topic that there is a way to disable receiving texts from email applications. Since the only text I get from email are spam/scams, I would like to disable them.@Flo Koodo (or any other Koodo rep that happens to be reading) you’ve helped people in the other thread with this issue, can I get a PM as well to make the texts go away - I have been reporting them, but they still happen Cheers

55024
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1 year ago
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Eric P.Rockstar
asked in Other
How do you change your email for Koodo Community?

I changed my Koodo account email a couple years ago but my Koodo Community email remains the same and I have been unable to find a way to change it. 

878
E
1 year ago
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JSBaeBeginner
asked in Other
Koodo $45 for 50GB iphone 11 promotion

Hi, I am a current Koodo user,I have been trying to purchase the new iphone 11 + 50GB for $45 promo for the past three days.I keep getting error messages that something went wrong every time I am about to finish checking out. I assume it’s because the web traffic is probably heavy. But either way, at this rate, i feel like I will miss the promotion.Koodo Assist has been pretty useless so far. Can’t schedule a callback until Friday for me.I do not even know who to reach out to.Could I get some help with this?

2172
H
1 year ago
RBartinHalifax
RBartinHalifaxBeginner
asked in Other
Voicemail problems

When I call my voicemail I receive the usual announcement, but none of the number keys is responsive. If I press 1, nothing happens.  Same with the other number keys.  It goes through the basic voicemail announcement. Then the call fails.  Have tried setting up voicemail again, and am unable to.  Every way I try to get into voicemail has the same result.  Otherwise, my phone is acting fine, I can send and receive calls.

1162
RBartinHalifax
1 year ago
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kkjrhkdwlsBeginner
asked in Other
I want to cancel my line and my account

I want to cancel my line and my account.I tried chatting for a callback, but I can’t get a callback schedule.there is a problem. what should I do?

16017
Sophia
1 year ago
Ambs91
Ambs91Beginner
asked in Other
Authorize this number?

I’m new to Koodo. I want to sign up for a plan and buy a new phone here, but transfer my phone number from my current SIM card to the new one when it arrives. I’ve found instructions for how to do this, however I’m not sure how to handle on the Checkout page where it asks permission to “authorize this number” (the new SIM card number which I won’t be keeping) to make changes on my account. Do I just have to phone someone or buy in-store to get around this? Thanks for any insights. 

1412
M
1 year ago
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dingo44Connector
asked in Other
can't connect to network in Cuba

I am currently in Cuba. On the first day my phone registered fine on the local network and I had full roaming capabilities. The last 2 days my phone won't register. Turning off "select automatically" in network operators shows 1 network (36801) but registration fails. Any ideas?

2893
M
1 year ago
Debra Innes-Rasmussen
Debra Innes-RasmussenBeginner
asked in Other
how to keep my public mobile phone number if i bought a koodo sim card with a phone number attached

I have a Public Mobile SIM and phone number. i want to keep this phone number -- but switch to KoodoI’ve already gone to the store to purchase a Koodo sim card (I have it here at home with me).  I see that it has a phone number assigned to it already  that isn’t my Public Mobile phone number that I want to keep.  SO - i have a Koodo SIM with phone number i don’t want. And a Public Mobile SIM with a phone number I do want. How can I get my Koodo SIM phone number corrected?Thank you so much.

1281
Mayumi
1 year ago
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NaxBeginner
asked in Other
+1 866-448-8030 legit or scam?

I just received a call right now from this number with an id name "koodo loyalty" but as they hear my voice they cut it. How was that!? This is already a RED FLAG! I am about to block the number!!!

449564
N
1 year ago
Lizzie Bee Bee
Lizzie Bee BeeBeginner
asked in Other
New iPhone

I have  a new iPhone 13 (mini) purchased from Apple.  I’d like to transfer my number to this phone, do I need to take it in to Koodo.   I am presently using an iPhone 8 unlocked and use Koodo as my cell provider. 

921
M
1 year ago
S
ShoesBeginner
asked in Other
New customer assigned a new mobile # rather than porting a new number

I am a new customer and awaiting the delivery of my SIM card. The email updates I have received in advance of setting up my services includes the assignment of a new mobile number despite I requested the porting over of my current mobile number. Do I need to worry about this now or do I simply wait until I receive the SIM card for my current number to be ported over?

561
Allan M
1 year ago
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ChaliangBeginner
asked in Other
SPAM email by text message (phonenumber)@msg.koodomobile.com

Since a month or 2, I keep receiving almost 3-4 times a week a spam email by message text.But the address use to contact me is:  (myphonenumber)@msg.koodomobile.com, and those fraud guy keep having different email to send me this: “Votre plan NetfIix associer  au (myPhoneNumber) a été bloqué en raison d'un erreur de paiement. Veuillez confirmé vos données personelle.https://is.gd/coc1s8y8v”(do not click on it!)With a link that I never click on. I am so tired of receiving this, I keep reporting it to 7726 and even Netflix, but it never stops!example of those fraud email: 24kushad@reeds.surrey.sch.uk. or ti@hidromasbrasil.comAnd I put on my Iphone the option to filter to block call and unknown senders text, but because it is send by email, my phone do not recognize it and filter it. I keep blocking the email adresse, but they use different one each time.I would be so thankful to anyone who could help me and without changing my phone number.(sorry for my not so good english) 

418015
A
1 year ago

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