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I recently had my phone stolen and I got a new SIM card today. I did not deactivate the old SIM card, but I did register the new SIm card to my number. I’m just wondering if registering the new SIM card automatically decativated the old one (ie. can the person who stole my phone still call/use my data)?

Prepaid Plan LYROW6

Can someone please help with how to resolve a fraudulent third party charge?  Koodo is not helping and the runaround I’ve been given has taken so much of my time.  Thank you!

Hello everyone, I need help, I decided to change the operator while saving the number to koodo, I changed my first number and saved it without any problems, then I decided to add the same tariff to my wife's phone and also switched from the operator to Koodo, but as soon as I changed the card  from the old operator to the new one, my phone immediately stopped catching the network and the only SOS sign appeared. What I just didn’t do to fix it, maybe you have ideas what it could be? My wife’s SIM card is working, works on other phones ..

He was on a monthly paid plan and lost his phone while it was out of service and in airplane mode.  No real hope of recovering it.  What I’d like to do is give him my old Samsung a20 but have him retain his old number if this is possible. Could someone walk me through this? 

Hi, I’m currently in iran and roaming service doesn’t work here. Is there any other way to receive sms while I’m here?

How do I contact Koodo Customer Support via online/email? I am not in an area f service and would like to communicate with a representative regarding my plan, but I am unable to receive a call back. Please help, thank you!

Hi  I wanted to cancel my account in May. But it was cancelled now by a rep. So I cannot use my phone call now. How can I restart my plan for a month? thank you.

Lost my phone, tried to have it blacklisted before I purchase a new phone with a new number. Digital Assist says I need to speak to a rep. I schedule for 9:30pm EDT. I get a reminder text that a call is coming. It’s now an hour past the time they were supposed to call and NOTHING, and no way to contact THEM. Do they want to lose my business?

Hi,I received an email promoting a Canada-US plan, promo code KT2USA, from this phone number:1-833-896-0545.Want to verify this is from Koodo/Telus before I give any info to change plans, etc. over the phone…Thanks in advance,Steve

After I placed an order through the koodo mobile website I started to receive scam calls and text messages that bypassed the push a button feature to continue call thing. They say they are UPS and I need to pay them.  They have my full name and address. They are calling me and texting me. This is a serious problem as koodo is not protecting my information.

I have a  Motorola G7 and am a Koodo customer.  I recently purchased  Motorola G Pure while in the United States through the dealer Boast Mobile.  I put the Sim card from the G7 into the Motorola G Pure and it shows Network locked.  The display shows the unlocked padlock.  I cannot use the phone or text messaging.  Message says cellular network not available for voice calls.

Hey folks, My old SIM stopped working randomly. It was pretty old so I figured it had just lived its life.I got a new one to replace it, activated it and switched them. It worked for about 10 minutes and then suddenly stopped.I can’t phone Koodo to ask because, well, no SIM card. 😉I have two questions: Is there such thing as email support for Koodo? And, does anyone have any idea what might have happened here? Has anyone experienced this?(In case it matters, the phone is a Pixel 6)Thanks!megan 

My Public Mobile phone shares the record of my calls and FaceTime of my Koodo phone. I had the SIM card in my Koodo phone removed for 7 weeks while on vacation and replaced with a SIM card from the destination. The Public Mobile phone displays the activity, phone and FaceTime of the other phone during the 7 week period when Koodo was not being used. They have 2 different account logins.Also, during the 7 weeks, the PublicMobile phone was left on as our home phone. It registered data and phone calls and no one was in the house and data usage, at 12:16 every night.Is there a phone number that I can use to call Koodo or should I call Telus? Why and how is the PM phone getting usage information from the Koodo phone?

I called tech support and didn’t get anywhere. Who can put me in touch with the Spam Filter gods at Telus/Koodo? Any help appreciated. Thanks,Daren

I just switched over to Koodo and had my number ported over. However, I cannot receive any texts and if I send texts, the other person doesn’t receive it. I have restarted my phone too. How can I fix this? I have an iPhone. TIA!

Why doesn't Koodo just allow us to type in our city instead of choosing from an incomplete menu? I live in a major city and it's not even listed. On a quick review I see many cities and towns missing from my province alone, so it’s an issue for hundreds of thousands of people.  What should be quick and simple (log-in, enter new info, save, log-out) turns into a drawn out process of having to call a rep. There are many other posts in the community regarding simple address issues; why does Koodo make more problems and work for it's customers and themselves when it could be a simple fix?

I just transferred my number to Koodo and I’m having trouble receiving phone calls. I think I can still call and I believe my number appears on it? So I don’t know why this is happening. (Also I think I’m having issue sending/receiving SMS)Going through Koodo Assist is useless since it’s just a bot and keeps trying to schedule a callback, when I’m not in a position to receive any calls.

Every time I log into my Koodo account and click “Shop” to get to “wireless home phone” it says not available. Is it available or not?

I activated the lates update Android security patch Feb 1 and now my wifi calling will not activate. I get a security number and validation from my account but it will not complete service.I have a Samsung s10 and it was working fine before the update. Has something in the update stopped wif i calling

I’m a new Koodo customer. I signed up online and will be bringing my own phone and phone number. I am just waiting to receive my SIM card so I can set myself up with Koodo and port my phone number over.  My question is that the service agreement sent to me has a phone number on it that is not mine.  Is this a Koodo screw up or do they assign a temporary phone number for some reason until I port mine over? If it’s a temp number, it seems strange that they couldn’t put my actual number on the service agreement since that’s the number I will be using! I’m worried that I won’t be able to p set up my phone on Koodo properly. Can anyone hopefully set my mind at ease?Thank you! 

I received an email from koodoservice@mail.koodomobile.comit says my son’s number is roaming on a USA network.I know exactly where he is and he is not even close to the states.  is that a scam? And if so, what the hell? 

I have been getting text messages since last June saying Koodo was making changes and my service was going to be impacted.  I should mention I was with PC Mobile first but then Koodo took over, so I thought this had something to do with that.  Got a text message even saying to visit a koodo shop if I needed assistance in making the necessary changes.  So I thought this was all legit, so I created a new koodo account.  However, when I log-in I cannot access anything.  Got a bill the other day, it was way higher, so I’m freaking out, but then I get another bill and this amount looks correct.  Has this happened to anyone else?

With the ‘new and improved’ ‘turndown’ created through Koodo - it created a ‘new account’ (which really ISN’T - just a new account #), I took a 31 point hit on my credit rating and don’t have any way of contacting Koodo to rectify this… (Went from ‘Excellent’ credit to ‘very good’ - I’ve worked damn hard to create an Excellent credit score after going bankrupt several year ago!!!)I think I will dispute it through TransUnion… although they aren’t very user friendly either...

So, im in the process of taking Ottawa to court. i need phone records for the last 4 years. where can i download the PDF of my call log, for the last 4 years.