I have a phone that is not on the list of affected phones that was presented on the Koodo website (Galaxy S9 - SM-G960U1). I followed the reset directions from a previous post and mobile data is activated. Why am I now longer able to send gifs, pics or video? I have never had a sim card.
Best answer by truet123
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+4
Eh, as you mentioned you “never had a sim card”Could you explain more detail about this?
I asked because Koodo service need an active sim to work. As of now, are you a current Koodo customer?
Sorry. My mistake. I meant to say SD card. Not that should have anything to do with the MMS issue.
+4
Is it only MMs capability lost ?
Can you send/receive text? And your data working?
Only MMS capability. Everything else is fine.
+4
Only MMS capability. Everything else is fine.
Could you check your APN settings to see if it was set correctly as per this https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone
Also, was RCS was on in your device? https://www.koodomobile.com/en/help/next-generation-messaging
I checked everything. All was good except the APN type was listed as "Default, supl, MMS, dul". I eliminated "dul" and I changed my default messaging app to Google messages. I can send MMS now. Problem solved.
Thanks for your help. Appreciated!
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