How can I get in contact with customer service? Been trying since Thursday and the one time chat assist actually loaded it told me callbacks were not available. Since then it doesn't load and I have tried about 100 times on multiple phones, tablets and two computers. Why is there no phone number? This is ridiculous, I want to speak to a rep on the phone
Best answer by Bernard Koodo
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+4
What’s the question that you want to ask customer service? We may be able to help out here!
It's billing specific, my bill doesn't add up to the total on it and is missing credits too
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If you wanted to share some screenshots of the bill and let us know what’s missing/wrong, if it checks out we can flag a rep to take a look and make the necessary adjustments if applicable.
It's missing the additional line credits, and the math is wrong by 24.06 plus tax. I have no idea how they got to the amount they are charging based on any numbers listed. Why is there no customer service number? I shouldn't have to post pictures of my bill on the internet to have customer service review it, I should be able to call and discuss with an agent when I am able to call, not schedule callbacks. This is my first koodo issue since activating service years ago and if I knew customer service was actually like this I wouldn't have added 3 lines last month.
+4
Koodo is a digital first brand so the only way to talk to someone on the phone is to schedule a callback.
Sharing a screenshot helps reps here be able to quickly find and remedy any issues and only take a few seconds for a user to share which is why they’re asked for. If we can help do the little things, then a rep can just jump on, immediately see the issue, and fix it vs now having to spend time loading up an account and figuring out themselves.
Just an extra step to try and help them out.
Regardless of that, if you’re uncomfortable or don’t want to post a screenshot, that’s okay as well. I’ll flag a rep anyways though to assist.
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Hello,
I need to chat with someone regarding payment
A/c # ******346
Number ********2258
Hello,
I need to chat with someone regarding payment
A/c # ******346
Number ********2258
I really need to speak to someone for mt account with Koodo and payment
+4
I really need to speak to someone for mt account with Koodo and payment
I need to talk with a rep to discuss my bill which is way to high. I have scheduled call backs but received none.
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