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All discussions about other Koodo-related topics.

  • 986 Topics
  • 3,788 Replies
985 Topics
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dissapointedcustomerBeginner
asked in Other
No international support available

So I’ve been travelling for the past 12 months internationally and now while trying to schedule a call back using Koodo Assist I found out that Koodo doesn’t even call toll-free, international or extension based phone numbers! I am currently using international phone number and enrolled in a Seasonal Hold plan which is coming to the end and I can’t even schedule a call back to my international number or talk to an agent, no option to send online message via my online account selfServe either. Has anyone had similar issues or taken this matter to next level?

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Dinh
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NatmanBeginner
asked in Other
I can't receive SMS emails

I’m trying to receive notifications from my broker, but they only offer email or SMS email address notifications. When I try to put (MyPhoneNumber)@msg.koodomobile.com it never works. Is this something I have to enable? From looking at past posts it seems people are complaining about spam, so is it disabled by default?

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OctoberlalehConnector
asked in Other
my service is not working.

Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!

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Trevor SwizzleAdvocate
asked in Other
I'm Showing up as "Unknown Name" on Everyone Else's Phone

I don’t mind showing up as “Unknown Name” on people’s phones, but if they set my Name/Number on their cell phone and/or home phone.. it should say my name when I am calling them. But It still shows up as “Unknown Name”. This happens on every single phone no matter what. Whenever I’m calling my boss, my friends, my sister, or when calling my mother on her landline phone. All of these people have my name in their directories, yet it still doesn’t show my name when I call. Is this some sort of feature I enabled? How do I disable it? I’ve tried calling the voicemail on my phone and looking for options. I’ve tried logging on to the koodo website looking for something to disable. I’m on a prepaid plan: $15.00 per 30 days, 3G speed.

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So SinfulRockstar
asked in Other
long time customer, Requesting call back for help. Disabled and have a few inquiries

TEAM MANAGEMENT NEEDED FOR HELP FOR LONGTIME LOYAL CUSTOMER IF KOODO FOR MANY YEARS CUSTOMER

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Crazy Chicken LadyBeginner
asked in Other
Gave out koodo account number

Someone called claiming to be with Koodo and Bell. a family member gave account numbers. Can they change their account number or what is an immediate action to take? Waiting for a scheduled call back from koodo but not for a few hours and want to take action now. What can I do?

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Glen in Canada
asked in Other
ChatGPT doesn't recognize cell phone number...

I’m attempting to sign up for ChatGPT and during the process, it asks for my phone number. This is the response I get “It looks like this phone number is a landline. Please provide a valid, non-landline phone number to continue.” Has anyone else encountered this?

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Kevink1276Organizer
asked in Other
service availability during a power outage

Hi, I just got a text from Koodo, below. Waiving overage fees is a nice idea but how can I incur a data overage if the service isn't available. Service in my area was severely degraded for the 25hr duration of the power outage. I'd like to know why mobile services were not available. Does the infrastructure not have back up power? Thanks, A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event. We will be waiving any incurred data overage charges for this current billing month. You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill.

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SebLemery
SebLemeryBeginner
asked in Other
trash signal at home.

So, my roommates and my friends all have great signal at home (Cell service signal) but i do not, and i don’t understand. The Kiosk near my house is useless and they have no idea how to troubleshoot, so i am turning here. My roommates are with Bell, they get 5/5 signal, my friends are with Telus (5/5), Rogers (5/5), Videotron (5/5), Fido (5/5) but me, with koodo… 0/5, absolutely no signal works at my house, but the moment i go outside at the street corner, it works. I am in the middle of Gatineau, Quebec, There is 5g towers just 2 streets away from me, i can almost feel the radiation keeping my coffee hot. Why the flock would i not be able to receive calls… Its a Koodo Phone too (Samsung, galaxy s20 FE) too…

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JeffGBeginner
asked in Other
can't receive call after switching to Koodo

I switched to Koodo and found calling out is ok, text message (in and out) works well too. But there is no reaction (ring) on my phone when others call me. They said the calling is ok but nobody answers the phone. So calling in doesn’t work well. Could you help on this issue? Thank you.

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Leo999Connector
asked in Other
Port landline number to Koodo phone?

I have been using Koodo for my cell service for a few years now. I’m currently downsizing a bit and I want to cancel my landline and start using the landline phone number on my Koodo phone. How would I go about doing that?

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levi0000Beginner
asked in Other
Does activationg a new SIM card deactivate the old SIM card?

I recently had my phone stolen and I got a new SIM card today. I did not deactivate the old SIM card, but I did register the new SIm card to my number. I’m just wondering if registering the new SIM card automatically decativated the old one (ie. can the person who stole my phone still call/use my data)?

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nim4165
posted in Other
How do I refer a friend to a Prepaid Plan LYROW6

Prepaid Plan LYROW6

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Mayumi
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ilikeOrganizer
asked in Other
Third party faud

Can someone please help with how to resolve a fraudulent third party charge? Koodo is not helping and the runaround I’ve been given has taken so much of my time. Thank you!

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AnatoliiConnector
asked in Other
only SOS

Hello everyone, I need help, I decided to change the operator while saving the number to koodo, I changed my first number and saved it without any problems, then I decided to add the same tariff to my wife's phone and also switched from the operator to Koodo, but as soon as I changed the card from the old operator to the new one, my phone immediately stopped catching the network and the only SOS sign appeared. What I just didn’t do to fix it, maybe you have ideas what it could be? My wife’s SIM card is working, works on other phones ..

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Allan M
Kevan B
Kevan BAmbassador
asked in Other
My Father Lost His Phone

He was on a monthly paid plan and lost his phone while it was out of service and in airplane mode. No real hope of recovering it. What I’d like to do is give him my old Samsung a20 but have him retain his old number if this is possible. Could someone walk me through this?

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Allan M
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HiiiBeginner
asked in Other
traveling to iran

Hi, I’m currently in iran and roaming service doesn’t work here. Is there any other way to receive sms while I’m here?

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Please HelpBeginner
asked in Other
Customer Service Email

How do I contact Koodo Customer Support via online/email? I am not in an area f service and would like to communicate with a representative regarding my plan, but I am unable to receive a call back. Please help, thank you!

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e8644eBeginner
asked in Other
I'm not ready to cancel.

Hi I wanted to cancel my account in May. But it was cancelled now by a rep. So I cannot use my phone call now. How can I restart my plan for a month? thank you.

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Sophia
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Fran51Beginner
posted in Other
Lost my phone, tried to have it blacklisted before I purchase a new phone

Lost my phone, tried to have it blacklisted before I purchase a new phone with a new number. Digital Assist says I need to speak to a rep. I schedule for 9:30pm EDT. I get a reminder text that a call is coming. It’s now an hour past the time they were supposed to call and NOTHING, and no way to contact THEM. Do they want to lose my business?

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MSSBeginner
asked in Other
K2TUSA Plan?

Hi,I received an email promoting a Canada-US plan, promo code KT2USA, from this phone number:1-833-896-0545. Want to verify this is from Koodo/Telus before I give any info to change plans, etc. over the phone… Thanks in advance,Steve

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Customer1234Beginner
posted in Other
scam calls & emails after placing order through koodo website

After I placed an order through the koodo mobile website I started to receive scam calls and text messages that bypassed the push a button feature to continue call thing. They say they are UPS and I need to pay them. They have my full name and address. They are calling me and texting me. This is a serious problem as koodo is not protecting my information.

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Bruce TownerBeginner
asked in Other
Koodo Sim Card not working in new phone

I have a Motorola G7 and am a Koodo customer. I recently purchased Motorola G Pure while in the United States through the dealer Boast Mobile. I put the Sim card from the G7 into the Motorola G Pure and it shows Network locked. The display shows the unlocked padlock. I cannot use the phone or text messaging. Message says cellular network not available for voice calls.

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msmeggiemoonBeginner
asked in Other
New SIM worked briefly then stopped

Hey folks, My old SIM stopped working randomly. It was pretty old so I figured it had just lived its life. I got a new one to replace it, activated it and switched them. It worked for about 10 minutes and then suddenly stopped. I can’t phone Koodo to ask because, well, no SIM card. 😉 I have two questions: Is there such thing as email support for Koodo? And, does anyone have any idea what might have happened here? Has anyone experienced this? (In case it matters, the phone is a Pixel 6) Thanks! megan

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ClutchConnector
asked in Other
2 phones. Public Mobile on one, Koodo on other. Sharing accountsMy

My Public Mobile phone shares the record of my calls and FaceTime of my Koodo phone. I had the SIM card in my Koodo phone removed for 7 weeks while on vacation and replaced with a SIM card from the destination. The Public Mobile phone displays the activity, phone and FaceTime of the other phone during the 7 week period when Koodo was not being used. They have 2 different account logins. Also, during the 7 weeks, the PublicMobile phone was left on as our home phone. It registered data and phone calls and no one was in the house and data usage, at 12:16 every night. Is there a phone number that I can use to call Koodo or should I call Telus? Why and how is the PM phone getting usage information from the Koodo phone?

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Dinh

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