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Question

saved voice mail disappearing

  • 14 May 2023
  • 2 replies
  • 136 views

Hi,

I had an important saved voice mail and when I checked if it was saved after a week, it was gone? How do I get it back? 


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2 replies

Userlevel 7
Badge +4

Messages are stored for 10 days and you’ll receive a mailbox almost full notification/deletion warning 3 days before messages reach their expiry day. You can store messages indefinitely by re-saving them after the storage time has elapsed.

In case it was deleted or recently expired you can try to recover it.


To recover messages deleted in a previous login as well as any recently-expired messages, press 19 from the main menu.

Userlevel 7
Badge +4

According to their website :

How long can I save my messages?

Messages are stored for 10 days and you’ll receive a mailbox almost full notification/deletion warning 3 days

 

And

 So, if you saved it a week ago, then you shou still have it. 

Voicemail FAQ : https://www.koodomobile.com/en/help/voicemail?search_api_views_article_search_fulltext=Voicemail