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All discussions about other Koodo-related topics.

  • 967 Topics
  • 3,690 Replies
966 Topics
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LizmortiBeginner
asked in Other
Why does koodo think I am in a different country?

I was viewing my new home, great time for this to happen!! While I was there I got a notification saying ‘Koodo: Welcome to USA. Roaming pay-per-use rates are $1.60/min, data $10/50MB, outgoing text messages $10/100 texts (up to 160 characters per text). All incoming texts are free. Visit koodo.com/easyroam for more info’. And the other two messages that come with it. The thing is I went about 20 minutes from my current home, in the same country, not close to the border. Am I going to be charged for using data in another country even though I never left?

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WoodyABeginner
posted in Other
email notification about roaming

Hi, I have just received this email from Koodo. Also texts about roaming offers. I’ve been all day in Toronto nowhere near US. Could someone have cloned my sim card? I hope koodo sent it by mistake. thanks vm Hello, Looks like ***-***-0726 is roaming on a USA network. Just so you know! If Easy Roam is active for them, they'll be charged $14/day for the days that they use their monthly plan's minutes, data or texts. The rates without Easy Roam are $1.60/min, $10/50 MB and $10 for every 100 outgoing texts (max. 160 characters each). All incoming texts are free. Long distance add-ons are not Easy Roam eligible. A person on the account with authority can manage their settings and set permissions at koodo.com/selfserve For more info on Easy Roam, visit koodo.com/easyroam All the best,The Koodo Team

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Timo Tuokkola
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NathanRockstar
asked in Other
sending long sms

Hello. I can't send long sms messages,  but I can receive them. Short ones send out without issue but after a certain length they just sit and sit and won't send. Is there a network issue? I've tried restarting my phone and checking for updates

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YashasvisiBeginner
asked in Other
lost phone outside Canada. i purchased a local phone number ending with same last 4 digits as that of my koodo number. can koodo activate my phone number onto this local sim? or, do i need an e-sim from koodo paying the ridiculous amount?rom

lost phone outside Canada. i purchased a local sim & phone number ending with the same last 4 digits as that of my koodo number. can koodo activate my phone number onto this local sim? or, do i need an e-sim from koodo paying the ridiculous amount?Also, my current device is Samsung a8. I don't think it supports an esim. Is that true?

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CottagelifeConnector
asked in Other
can not use phone or message. telling me unable to connect

in message, telling wait until service is up.    Network operations >. unable to connect.      just stop yesterday.

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cabelsieBeginner
asked in Other
Cant upgrade phone due to 45 day wait but my account is older

My phone just broke sadly and ive been trying to upgrade to get a new phone, the issue i have is that the site keeps telling me my account needs to be 45 days old in order to do so. Ive had this account for over a year, my bill is paid as well as my tab so i have no idea what to do from here. 

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Mayumi
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dissapointedcustomerBeginner
asked in Other
No international support available

So I’ve been travelling for the past 12 months internationally and now while trying to schedule a call back using Koodo Assist I found out that Koodo doesn’t even call toll-free, international or extension based phone numbers! I am currently using international phone number and enrolled in a Seasonal Hold plan which is coming to the end and I can’t even schedule a call back to my international number or talk to an agent, no option to send online message via my online account selfServe either. Has anyone had similar issues or taken this matter to next level? 

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Dinh
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NatmanBeginner
asked in Other
I can't receive SMS emails

I’m trying to receive notifications from my broker, but they only offer email or SMS email address notifications. When I try to put (MyPhoneNumber)@msg.koodomobile.com it never works. Is this something I have to enable? From looking at past posts it seems people are complaining about spam, so is it disabled by default? 

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OctoberlalehConnector
asked in Other
my service is not working.

Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!

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Trevor SwizzleAdvocate
asked in Other
I'm Showing up as "Unknown Name" on Everyone Else's Phone

I don’t mind showing up as “Unknown Name” on people’s phones, but if they set my Name/Number on their cell phone and/or home phone.. it should say my name when I am calling them. But It still shows up as “Unknown Name”. This happens on every single phone no matter what. Whenever I’m calling my boss, my friends, my sister, or when calling my mother on her landline phone. All of these people have my name in their directories, yet it still doesn’t show my name when I call.Is this some sort of feature I enabled? How do I disable it?I’ve tried calling the voicemail on my phone and looking for options.I’ve tried logging on to the koodo website looking for something to disable.I’m on a prepaid plan: $15.00 per 30 days, 3G speed.

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So SinfulRockstar
asked in Other
long time customer, Requesting call back for help. Disabled and have a few inquiries

TEAM MANAGEMENT NEEDED FOR HELP FOR LONGTIME LOYAL CUSTOMER IF KOODO FOR MANY YEARS CUSTOMER 

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Crazy Chicken LadyBeginner
asked in Other
Gave out koodo account number

Someone called claiming to be with Koodo and Bell. a family member gave account numbers. Can they change their account number or what is an immediate action to take? Waiting for a scheduled call back from koodo but not for a few hours and want to take action now. What can I do? 

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Glen in Canada
asked in Other
ChatGPT doesn't recognize cell phone number...

I’m attempting to sign up for ChatGPT and during the process, it asks for my phone number.This is the response I get “It looks like this phone number is a landline. Please provide a valid, non-landline phone number to continue.”Has anyone else encountered this?

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Kevink1276Organizer
asked in Other
service availability during a power outage

Hi,I just got a text from Koodo, below.Waiving overage fees is a nice idea but how can I incur a data overage if the service isn't available. Service in my area was severely degraded for the 25hr duration of the power outage.I'd like to know why mobile services were not available. Does the infrastructure not have back up power?Thanks, A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event. We will be waiving any incurred data overage charges for this current billing month. You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill. 

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SebLemery
SebLemeryBeginner
asked in Other
trash signal at home.

So, my roommates and my friends all have great signal at home (Cell service signal) but i do not, and i don’t understand. The Kiosk near my house is useless and they have no idea how to troubleshoot, so i am turning here.  My roommates are with Bell, they get 5/5 signal, my friends are with Telus (5/5), Rogers (5/5), Videotron (5/5), Fido (5/5) but me, with koodo… 0/5, absolutely no signal works at my house, but the moment i go outside at the street corner, it works. I am in the middle of Gatineau, Quebec, There is 5g towers just 2 streets away from me, i can almost feel the radiation keeping my coffee hot. Why the flock would i not be able to receive calls… Its a Koodo Phone too (Samsung, galaxy s20 FE) too… 

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JeffGBeginner
asked in Other
can't receive call after switching to Koodo

I switched to Koodo and found calling out is ok, text message (in and out) works well too. But there is no reaction (ring) on my phone when others call me. They said the calling is ok but nobody answers the phone. So calling in doesn’t work well. Could you help on this issue? Thank you.

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Leo999Connector
asked in Other
Port landline number to Koodo phone?

I have been using Koodo for my cell service for a few years now. I’m currently downsizing a bit and I want to cancel my landline and start using the landline phone number on my Koodo phone. How would I go about doing that?

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levi0000Beginner
asked in Other
Does activationg a new SIM card deactivate the old SIM card?

I recently had my phone stolen and I got a new SIM card today. I did not deactivate the old SIM card, but I did register the new SIm card to my number. I’m just wondering if registering the new SIM card automatically decativated the old one (ie. can the person who stole my phone still call/use my data)?

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nim4165
posted in Other
How do I refer a friend to a Prepaid Plan LYROW6

Prepaid Plan LYROW6

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Mayumi
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ilikeOrganizer
asked in Other
Third party faud

Can someone please help with how to resolve a fraudulent third party charge?  Koodo is not helping and the runaround I’ve been given has taken so much of my time.  Thank you!

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AnatoliiConnector
asked in Other
only SOS

Hello everyone, I need help, I decided to change the operator while saving the number to koodo, I changed my first number and saved it without any problems, then I decided to add the same tariff to my wife's phone and also switched from the operator to Koodo, but as soon as I changed the card  from the old operator to the new one, my phone immediately stopped catching the network and the only SOS sign appeared. What I just didn’t do to fix it, maybe you have ideas what it could be? My wife’s SIM card is working, works on other phones ..

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Allan M
Kevan B
Kevan BAmbassador
asked in Other
My Father Lost His Phone

He was on a monthly paid plan and lost his phone while it was out of service and in airplane mode.  No real hope of recovering it.  What I’d like to do is give him my old Samsung a20 but have him retain his old number if this is possible. Could someone walk me through this? 

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Allan M
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HiiiBeginner
asked in Other
traveling to iran

Hi, I’m currently in iran and roaming service doesn’t work here. Is there any other way to receive sms while I’m here?

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Please HelpBeginner
asked in Other
Customer Service Email

How do I contact Koodo Customer Support via online/email? I am not in an area f service and would like to communicate with a representative regarding my plan, but I am unable to receive a call back. Please help, thank you!

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e8644eBeginner
asked in Other
I'm not ready to cancel.

Hi  I wanted to cancel my account in May. But it was cancelled now by a rep. So I cannot use my phone call now. How can I restart my plan for a month? thank you.

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Sophia

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