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I changed my number using the self service. It shows up as the new number on the account but it is not active; people still have to call and text my old number and get a 'number not in service' message when trying the new number. Its been a few hours. Any idea why? Thanks

I had an issue this morning receiving calls from my colleague. The caller reports that they were prompted by Call Control to enter the number, and did so. Then the line hung in dead air, no ring tone, until the caller hung up. In my Call Control call log it shows these numbers as authorized, but my cell phone didn’t ring. Amy suggestions why this occurred? The caller was using Google Voice app on an android device

Jesus christ, i waited a full day for a call back and the agent transferred me to a different department.During the transfer, it asked me to press 1 to speak to an agent. I pressed 1  and “sorry I didn’t get that, try again”Pressed 1 again “Sorry, I didn’t get that, try again” And then my call got dropped. Now i have to wait 2 DAYS for the next call back. 

I’ve been testing Google Voice for our office and I’m having issues connecting through to lines with Telus Call Control. I have Call Control enabled on my cell phone. When I call my cell number from Google Voice App for Android, I am prompted by Telus Call Control to enter the number to connect the call. I enter the number and then the line is silent and the call does not connect through. However, when I look at my call log on the Telus Call Control site it looks like these calls are authorized. I don’t have any missed calls on my cell phone. Does anyone have a suggestion as to what might be the issue here?

Hi, I'm in Canada and can't receive SMS codes from my Bank in Australia on my Koodo number. Can anyone advise on how to fix this? It's crucial for my banking security.Thanks!

Recomendé a un amigo hace dos meses y activé su plan y no he recibido el beneficio..

I want to give my phone and plan to my son and get myself a new phone with a new plan but I want to keep my phone number. Is it possible? I explain: I have an old Samsung S9 with a cheap plan that only cost me 30$ and that is no longer available in the available monthly plans. I would like to give the S9 phone to my son, with the plan and get myself a newer phone with a better plan. But I want to keep my phone number. Hoping that the phone number doesn’t get transferred with the plan. 

Why do my voicemails get transferred to MESSAGES.

can i activate an apple watch cellular on the kodoo network?

I got a new no in May 2023.. I tried to update my telephone no on few sites like the CRA, TD Insurance and one credit card company.. I’m getting an error on all of them with the same message ‘Must contain a valid 3 digit North American Area code.. 

I am wondering if private phone calls between individuals are recorded or saved by Koodo?  Wanted to see if I could get info from past call. 

Hello, I have noticed that for time now, every incoming calls are terminating first. After answering the call, I will see an initial missed call. If I don't answer the call, then I will see 2 missed calls.Please what may be causing this? And how can I resolve it?Thanks 

I currently have an iPhone XS and I’ve ordered an iPhone 14 which is supposed to arrive tomorrow. I can’t quite figure out if I can simply just switch the SIM card from my current phone to the new phone or if I have to go into a Koodo store and have them do something on their end. I’ve been googling it and some websites say it’s fine and I can just swap it myself and be fine but others are saying it takes a different type of SIM card and I will have to go in.Any help is appreciated 

Is there any difference being on Koodo VS. TELUS when it comes to coverage area’s? Does Koodo have poorer coverage than if you have a more expensive plan through TELUS directly even though they share the same network? TIA! 

As someone who seems interested in 5G technology, came to my wonders on whether or not Koodo will be adding 5G in 2023? I am a Koodo customer, and my Koodo iPhone is displaying 5G network options in it’s cellular data settings.

Hey guys, I have a quick question for the community ! I am a student currently based in Paris. I am planning to move to Canada, more precisely to Ontario city.  I will be in the need to remain reachable at all time in order to stay in touch with my parents. Do you think/or know if KOODO is able to deliver me a SIM card outsite of Canada (in Paris) so that I can activate it once I arrive in Canada?and how can they help me if I have troubles activating my line once in Canada ?Thank you in advance for your answer you all !!!!

I have tried to reach a Koodo customer representative since yesterday. I scheduled a callback for several times. However, each time, after I pick up the callback phone, said “hello”, and pressed “1”, I was told that no choices was made. Then the phone was automatic hung up. What can I do to reach a customer representative?

How can I cancel voicemail?

After purchasing the 360 day plan my voicemail and calling abilities have not been working on my phone. It’s leaving a message saying “7b1 your phone is not activated on the network.” Has anyone had success after speaking to a representative? I was on the phone for over an hour yesterday, and they said the issue would be fixed with the next day or 2.

Hello,I was sending an email to mynumber@msg.koodomobile.com but i was not receiving it?I was using my company email to send it but i was not getting the text message, although i’ve tried it on my personal email which is a gmail and i’m receiving the email via text message. Thanks, 

A month ago I received email from Koodo saying I had weak password (my password met spec I see in my account online). Tried logging on to my account found it locked. Tried logging in an hour later. Success but when I went into some functions got error message saying service not available. Used Koodo assist and after some crazy gymnastics got into callback mode. Received call back on my mobile phone and had no trouble reaching support. They would not confirm that the source of the email was from Koodo but hypothesized that someone was trying to access account and recommended password change. Did that.So today I get Koodo email asking if I want to reset my password. Figured here we go again. This time my account was not locked but again some services were not available. Used Koodo assist and got into callback mode. Got callback as scheduled on my mobile phone but this time the callback request for a number 1 response to connect with support, was not recognized. After another re

Silly question,  if I get Stream+ can I use it off a tablet or does it have to be my phone?  Also can I use my phone while streaming say calls, text, games?

when you start using data with a green bar and chages to oragen plase explan to me how this data system works 

Hello,I am trying to help my mother with a phone number port from a Bell landline. She is a senior with very low tech confidence level and is absolutely beside herself with anxiety about this, because the port is partway completed, reps on the phone have been unable to provide any meaningful feedback about the status of the request and the time it is taking, and she is going away on a trip in a few days during which she needs her mobile phone.The port request was created on Friday 5/19. The mobile number was dropped from the device and began calling out using the landline number on Sunday 5/21. The landline still works for inbound and outbound calling.There is a possibility that the port request may have been re-submitted by Koodo again late in the day on Sunday 5/21. We have not received clear information from any rep to confirm this, but one person said something that made it seem like this may have happened.How long should we be expecting this to take?

So I lost my phone (or it was stolen) so now I have two questions:Is there any way I can retrieve my pics? If I buy a new phone through Koodo, can I keep my number?   Thanks!