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I transferred from virgin to kodoo at a promotional event and today when I called customer support they are saying there’s no card registered under my name. The day when I purchased card the rep there didn’t asked for any payment and today my account ended up having a hard enquiry of credit check. In first place I wasn’t even told that a credit enquiry would occur. It’s very strange and he even didn’t gave me a copy for records except just the card. 

I was charged for Easy Roam without leaving Canada.  I received a roaming alert on June 30, 2023 while travelling from Kamloops to London Ontario on West Jet.   My only layover was in Calgary, Alberta. How do I have the charge removed?

I have had to send my Pixel 7 in for replacement. In the meantime I switched my SIM card to an iPhone while I wait for the replacement. I received a message from Koodo saying that I need to deregister from Android. What do I do? Will that affect my account? I would like to speak to an agent but a phone # I cannot find.

I keep getting a message that says data temporarily shut of by carrier due to sim 1. What does that mean. I am fully paid up and even have a credit to my account.  My city is experiencing severe weather as this is happening,. Could that ne the reason? 

Since Koodo runs on Telus’ 5G network… Are Koodo customers able to access the n78 (3500 MHz) frequency band or is it restricted to Telus subscribers only. I don’t really care about the speed, but more about reliability at crowded places and events.

nevere received it from koodo was sent to a different postal code

This happened yesterday morning. I thought it was a temp. Outage but it persists.I can't even get a call from these shitbags to figure out the problem.

Trying to get a hold of someone and not having a lot of luck with all the automated annoyances on this thing. This is the situation: I am still being billed after account was supposedly deactivated/disconnected. I have been living in an area where I cannot access any of Koodoo or regular mobile services since end of May. I moved from the city and have been temporarily living close to the US border to the point that I cannot even use the phone to call other than using my landline or wifi. I am only able to connect to US services, so I have kept it mostly in airplane mode. Since there is no customer service number it makes the issue even more difficult to contact and further explain. The bill should only be from the end-of-may but it keeps getting larger and larger and I am informed in an email that the value has only gotten larger and is threatening me with credit harm and other things. I don’t see how a bill that was maybe $60-80 can get to over $200, while it has been disconnected and

I’m in England and I’m trying to text someone when I try to text him I receive a text unknow number and I have the international texting call etc i need help thanks 

I am travelling and turned my cellular on with roaming OFF. I then got a bunch of text messages and an email saying I was roaming although roaming was off. when I go on Koodo it says “add easy roam” but then it also says I have easy roam. I do not want roaming on at all, but it won’t let me turn it off jn self serve because it says I can add it.I don’t understand how I am now being charged for roaming when I had roaming off… I am worried this will keep happening.  I can’t call Koodo, and can’t find a contact email. I am hoping to chat with someone to get this sorted as I don’t want to pay $15+ for roaming a day when I shouldn’t have been able to roam… If anyone knows how to contact Koodo without phong, or how to resolve this please  let me know!

I wanted to rate a rep that I spoke to recently but that rep was the second one I spoke to that day as the first rep transferred me to him.Since I was transferred and did not speak to him initially the text message I received to rate my experience with the rep for that call was the first rep I spoke to who could not help me and transferred me. So I wanted to send a quick feedback for him as he definitely deserves recognition for his work. I spoke to a Salvador on the 9th of August at around 9:05pm or so.  I wanted to rate him a 5/5 across the board. He was very helpful, kind, personable, attentive, sensitive, and overall had a good attitude. I enjoyed my call with him and as someone who has worked customer support I can tell that he is an amazing fit for the job. He genuinely seemed like he enjoyed helping me out and our conversation.Please make sure this gets to him. Thank you.

I visit a cottage in North Sauble Beach and despite being within the Koodo coverage area cell reception is extremely slow and frustrating.  This has been an ongoing, issue, many years. Who do I complain to ?

I want to cancel my koodo account. How do I do that  

I have gotten 3 sms/mms file voicemail from unknown numbers from Ontario.Is this a scam or a virus/malware?

Hi, I have a big problem now with my account.I was on a trip in other country and thought to lose my sim card so reported it.I found the sim card in a few days so tried to reactivate it, however, my account is suspended and suddenly I got email that my account is cancelled.I’ve called to agents, store and sent email to fraudfax@koodo.com but i can’t figure it out.Agents and store told me to send email and wait, I sent twice and have been waiting for 2 weeks and no reply.I must keep my number.Anybody knows how to figure this out? My number seems to be held so I can’t to transfer to other carrier. 

This morning I was outside of any cell service area and my phone was powered down. At the same time my mother had missed a call from my phone number. I checked my call history on self serve and there was no call placed at that time. How is this possible?Has this happened to anyone else?Is there reason to be concerned? What should I do about it? Thanks for you input in advance. 

Hi there,Im a monthly plan user travelling in China and would like get definiteive answers to the following questions:I disabled easy roam but would like to use my koodo number for receiving text only. Would there be any roaming charges for this?  I’d like to make wifi calling to Canadian numbers only . Would there be any roaming charges for this? Furthermore if wifi signal cuts out during a call would it continue automatically via network coverage and therefore incur roaming charges? Without my knowledge of course. Thanks for your help.

I purchased a data booster last week and was notified today that I’ve used 90% of the booster even though my data has been off for everything except iMessage all week. I only used data on this phone for specific reasons so I don’t understand how it all got used up in a week. i don’t know how to contact Koodo prepaid to figure out what is going on. 

Hi all, I live in Vancouver, BC and I have had no phone service most of the day with it fluctuating between No Service/Emergency calls only. I cannot find any information about a Telus/Koodo outage. Anyone else experiencing the same issues?  Edit: I have tried restarting my phone and turning it off. This started around 9AM Pacific Time.

If I bought an e-Sim while travelling in Germany, do I leave my airplane mode on or turn it off.  I do not want to pay the $16.00/day international roaming charges

A couple of weeks ago, Koodo called me with a loyalty upgrade offer. I accepted, since the offer was to get 20g of Dara for the same price as I was getting 10g for, and we were going on vaycay, and I thought it might be useful. Ever since that upgrade, Mt phone drops wifi signal, even in my home where all other devices are at full reception. HELP!!!

If someone calls and leaves a voicemail while I am travelling, will that incur charges? I don’t mean checking my voicemail - I understand that does incur a charge - but just someone leaving a message on my voicemail.

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 

Koodo has been the ultimate worst! At this point all I want to do is cancel services, which they are naturally making incredibly hard as well…I visited a Koodo office once in the last few days and the customer rep tried gaslighting me into taking a phone with them because she was convinced that it was my phone that's bad and not their services. Thankfully, I said no because 15 minutes after I walked out of their office my phone started magically working again! (Why do I suspect it wasn't my phone?) Either way, the issue is back and I see no hope in going back to the customer (or should I 'sales') reps. Someone please advise on how to cancel services ASAP! 

Is 20GB for $39/mo. only available to new member? I tried to change it by myself, But it wasn't on the list.