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All discussions about other Koodo-related topics.

  • 972 Topics
  • 3,673 Replies
972 Topics
W
wannabhelpfulOrganizer
posted in Other
Porting a Bell landline number

Hello,I am trying to help my mother with a phone number port from a Bell landline. She is a senior with very low tech confidence level and is absolutely beside herself with anxiety about this, because the port is partway completed, reps on the phone have been unable to provide any meaningful feedback about the status of the request and the time it is taking, and she is going away on a trip in a few days during which she needs her mobile phone.The port request was created on Friday 5/19. The mobile number was dropped from the device and began calling out using the landline number on Sunday 5/21. The landline still works for inbound and outbound calling.There is a possibility that the port request may have been re-submitted by Koodo again late in the day on Sunday 5/21. We have not received clear information from any rep to confirm this, but one person said something that made it seem like this may have happened.How long should we be expecting this to take? The self serve portal says 2.5

46113
W
1 year ago
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wollinsAmbassador
asked in Other
Lost or stolen phone

So I lost my phone (or it was stolen) so now I have two questions:Is there any way I can retrieve my pics? If I buy a new phone through Koodo, can I keep my number?   Thanks! 

6052
G
1 year ago
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croixnivertBeginner
asked in Other
Reaching customer service (human being) from outside Canada

I lost my phone in Europe and need to make sure it is unusable. I suspended my phone number using Koodo Assist but read there that it made my phone unusable in North America. I need it to be unusable in Europe as well. Thank you very much. 

652
D
1 year ago
I
iviohsinBeginner
asked in Other
Porting a number when two lines active

Hi,I currently have two lines with koodo, one for me and one for my wife. I only wanted to port out my number and keep my wife’s account active with the monthly discount. Can anyone confirm that if i port my number out, my wife’s number will still be active and so will the account? Thanks!

622
D
1 year ago
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jbenningOrganizer
asked in Other
Can’t activate E-sim In Europe.. Please Help!!

I am trying to install an Airalo e-sim on my iPhone 11 and when I try to add it, I am seeing the following message:  “Your sim is not supported. The SIM in your old iPhone does not support eSIM transfer. Contact Koodo for assistance.”I need this to work urgently. My Carrier Lock settings says “No SIM restrictions” so I am very confused and frustrated.  Any help would be much appreciated! 

2574
J
1 year ago
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LibbyreadsBeginner
asked in Other
Network connection dropped. No phone or mobile data

I am unable to make phone calls or use mobile data. My bills are paid up. I’ve restarted my phone several times.  

1005
D
1 year ago
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anupambishtBeginner
asked in Other
Cannot call or receive calls (Koodo mobile)

Hello, I am not able to receive or make calls. When I attempt to do so, or someone else does, there is an automated voice telling me to dial *611. My account is active and I am not sure what to do.  Does koodo have a number or an email whom I can contact?Thanks,Anupam 

472
D
1 year ago
noncil
noncilRockstar
asked in Other
Non existent service in the tunnel, how to escalate?

Rogers have had their service enabled since 2017 in this particular tunnel, but all Telus and their sub brands have no access and I'm not even sure who to ask if there's any plan in doing so. https://www.iphoneincanada.ca/2017/12/27/rogers-skytrain-wireless-evergreen/Everytime I passed through this tunnel (almost daily), my service died. Makes me want to jump ship once my plan agreement is over.

1035
noncil
1 year ago
David Weibe
David WeibeBeginner
asked in Other
can't make or receive any calls?

I have tried resetting my phone powering down powering backup I'm running a Samsung S10 my Internet works fine but can not make or receive any calls so yeah I'm wondering what the h*** is going on and I'm kind of p***** off that it takes so long to get ahold of customer support to fix this because I need to get old people and people need to get hold of me right now I'm not just thinking about changing companies because of this I've been with koodo for 15 years

1052
D
1 year ago
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unique_nameBeginner
asked in Other
Block outgoing calls at network level

Hi, I was wondering if Koodo has a functionality where I can provide a phone number so you can block both incoming and outgoing calls & texts between my account and that number? I understand that you can use a blocked caller list on my iphone but it is easy for someone to just remove the number from that list, so the functionality is useless.

972
D
1 year ago
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RichardB76Beginner
asked in Other
How to pre-emptively avoid roaming fees?

I want to preemtively avoid roaming fees, I am travelling to a part of Ontario (Pelee Island) that is close to the American border, last time I was at this location the phone thought it was in Ohio. What can I do?

1092
R
1 year ago
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Rylan 292928Organizer
asked in Other
device care complete i need help

Hey so I broke my iPhone 14 plus and as far as I know it’s just my screen, I saw somewhere it said it was 39$ to replace my screen, and now I can’t find that can anyone from Koodo please help me find that page?.thank you

38410
Allan M
1 year ago
S
SabretoothBeginner
asked in Other
phone not connected to network

My bill is paid but I cannot connect to network and there is no way to contact a rep! 

572
D
1 year ago
Cadence Howse
Cadence HowseBeginner
asked in Other
saved voice mail disappearing

Hi,I had an important saved voice mail and when I checked if it was saved after a week, it was gone? How do I get it back? 

2022
Mayumi
1 year ago
M
mokoodo
asked in Other
Is there a way to change the username on the forum?

Is there a way to change the username on the forum?

713
Dinh
1 year ago
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Rylan 292928Organizer
asked in Other
i need help pleaee

Hey so my phone I have a iPhone 14 plus it cracked and screen wont work I can’t use my SIM card in my iPhone 12 so I can’t make a claim so what am I supposed to do 

1805
R
1 year ago
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leafsfan5Beginner
asked in Other
Credit for joining Koodo when you know a Koodo customer

Hello,Recently, a friend of mine joined Koodo and purchased a plan. When they were checking out, their Koodo representative informed them that if they know someone who wants to join Koodo, they along with the person they know will get a $50 credit.My friend told me about this and I found a plan I would like to switch over to. My question is what information do I need to know about my friend when I tell the Koodo representative about the credit offer? Is knowing their name and number fine? Or will I also require their account number? Thank you for the help!

611
Allan M
1 year ago
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Caleb902Organizer
asked in Other
Why does Kodoo Loyalty call me but always hang up?

Kodoo Loyalty from a recognized number 866-448-8030 has called me March 28th at 3:50, April 6th 7:00pm, Apr 17th 5:24pm and again today at 4:09pm. Everytime I pick up first ring I hear them just hang up on me. What is the point of this?This is getting ridiculous. 

6773
M
1 year ago
J
jspalmerBeginner
asked in Other
Are IP addresses dynamic or static? Might have a serious problem here.

I am wondering because with my phone data I am permanently IP banned for making a post on an imageboard that I didn’t post. Apparently I made a post that had some illegal content and the ban was made on the 4th of January, just found out about it today. I can still post on the website through my wifi at home but can’t on my phone.A part of me at first was thinking maybe someone stole my IP address and made some abhorrent post and then pinned it on me. My one friend says that maybe my phone provider (Koodo) gave me a different IP address that was last owned by someone who made that post. Apparently IP addresses switch over time and I’m wondering if that’s true.If my IP address has never changed then someone stole it. I’ve already phoned the cops about it because if that’s the case I could be in some serious hot water if someone is using it for illegal things.Please respond. Thanks.

3143
BobTheElectrician
1 year ago
Y
YulianaBeginner
asked in Other
Suspend sim card

I’m going to go to another country for three months, so how can I temporarily suspend my SIM card and to reuse it after I come back?

1162
Y
1 year ago
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Lwrmarch99Beginner
asked in Other
Account Holder deceased, changing ownership?

My grandmother recently passed and we had setup the Koodo account in her name. How do I go about getting the account ownership changed to myself or her husband (my grandfather)? We want to keep the account active as my grandfather uses the cellphone.

3502
D
1 year ago
S
Stefano RossiBeginner
asked in Other
how to cancel?

How can I stop my Koodo mobile services? I don’t need it anymore. Thank you

1021
Allan M
1 year ago
S
SierrahBeginner
posted in Other
help?

Pm if you lost a phone (iPhone 14 128g) I have the sin number 

552
Mayumi
1 year ago
M
mhjackson123Beginner
asked in Other
Koodo in Port Renfrew

I see that Port Renfrew now has cell service but only of you are with Rogers/Fido. Does anyone know if we can expect Koodo service in Port Renfrew anytime soon?

1263
M
1 year ago
A
Alyssab1Beginner
asked in Other
do i start paying for new phone plan with new device right away?

Hello.I am looking to purchase a new phone, new plan,  new sim, all that fun stuff. I am wondering if I need to start paying it as soon as I receive it or will it wait until I activate/set it up? is there a limit to how long I can wait? I currently have a phone through a line under my ex’s account, and he refuses to separate it for me so I am going to have to just buy a whole new everything and create my own account. My current phone will probably end up getting cut off because I am refusing to pay it unless my ex finally agrees to separate my line and let me have my own account with this current SIM and number. I just don’t want to end up having to pay for both my current phone and the new phone I am looking to purchase at the same time. 

3933
M
1 year ago

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