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I purchased a data booster last week and was notified today that I’ve used 90% of the booster even though my data has been off for everything except iMessage all week. I only used data on this phone for specific reasons so I don’t understand how it all got used up in a week. i don’t know how to contact Koodo prepaid to figure out what is going on. 

Hi all, I live in Vancouver, BC and I have had no phone service most of the day with it fluctuating between No Service/Emergency calls only. I cannot find any information about a Telus/Koodo outage. Anyone else experiencing the same issues?  Edit: I have tried restarting my phone and turning it off. This started around 9AM Pacific Time.

If I bought an e-Sim while travelling in Germany, do I leave my airplane mode on or turn it off.  I do not want to pay the $16.00/day international roaming charges

A couple of weeks ago, Koodo called me with a loyalty upgrade offer. I accepted, since the offer was to get 20g of Dara for the same price as I was getting 10g for, and we were going on vaycay, and I thought it might be useful. Ever since that upgrade, Mt phone drops wifi signal, even in my home where all other devices are at full reception. HELP!!!

If someone calls and leaves a voicemail while I am travelling, will that incur charges? I don’t mean checking my voicemail - I understand that does incur a charge - but just someone leaving a message on my voicemail.

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 

Koodo has been the ultimate worst! At this point all I want to do is cancel services, which they are naturally making incredibly hard as well…I visited a Koodo office once in the last few days and the customer rep tried gaslighting me into taking a phone with them because she was convinced that it was my phone that's bad and not their services. Thankfully, I said no because 15 minutes after I walked out of their office my phone started magically working again! (Why do I suspect it wasn't my phone?) Either way, the issue is back and I see no hope in going back to the customer (or should I 'sales') reps. Someone please advise on how to cancel services ASAP! 

Is 20GB for $39/mo. only available to new member? I tried to change it by myself, But it wasn't on the list.  

A No Caller ID has been calling me over 100 times back to back a day. Is there a way I can block them without having to change my number?

I have a business that I’ve always had a landline/answering machine for - I have no desire to give my personal cell number to clients. But I also need to be able to be contacted on event days when I am on deliveries.I’ve been told I can port my landline to my iPhone as a secondary number - and that my iPhone supports esim and will let me know which calls/texts are business and which are personal.But how do I do this?? I can’t find any information online about it….

Hello,I am having an issue with my cellular data.  Randomly throughout the day, my cellular data drops out and I am no longer able to access the internet.  This issue happens four or so times a week for me and lasts for a variable amount of time.  This is a major issue when I need to use my cellular data.  How do I go about fixing this issue?

I received a text from 4799 saying a request to transfer a phone number on my account to another service was requested.  Can they get my banking info etc this way?

I need my phone records from a year ago. It’s for a legal situation and it’s necessary to show the date a certain call was received. How can I obtain this?! Thanks 🙏 

Is anyone having issues with calls constantly being dropped? When I was talking to my sister a few days ago, who is also with Koodo, the call literally dropped four times - so frustrating!!! If I make calls to a landline, the call will drop once. Why does this keep happening??? 

When going through my account I found a page titled Exclusive  Programs. It stated that  because I was a Telus Hub user and a Koodo customer I was getting 100GB of complimentary  data per month and that I could see this free data noted under  my Transaction History. I have searched every aspect of my account and cannot find notification of this anywhere. I would hate to have this sit there unused but also want to see it on my account so that I don’t find out later that this was an error of some sort.

Anyone else having phone service problems in Lawrencetown Nova Scotia? I have been with koodoo for more than 15 years. Service in my area is getting so bad I can't call out most of the time. When I can the call sometimes drops. Hard to run a business with this kind of service. The company doesn't care, if you call them you have to wait forever to talk to some Indian that you can't understand or just reads from a script. None of the other carriers are any better. I will say that Koodoo bills are what they should be every month. Never had an issue with that. Not sure what I can do but it's frustrating to say the least. Might be time to close the business down and go completely off grid. Tired of fighting with corporations that simply want your money and pretend to care when they don't.

My current phone, Android, is nearly dying and I can’t afford to get a brand new phone rn so I was looking through the Certified Pre-Owned phones available at the moment and I’m now considering switching to Apple since there are some “affordable” options. I have some questions though. Is it worth it getting a CPO iPhone here? Has anyone had any regrets with their purchase before? Can I pay off my tab balance in advance or would I be penalized for not going through with the 24 months payment plan?  Would I need to pay the Tab Bonus if I do so, or is that only necessary if I cancel or upgrade? Any other advice on getting a CPO for the first time?Thanks!

I removed my SIM from the phone, tested the sim with a phone originally from another provider (which didn't work) and when I put the card back in it’s native phone, the phone didn’t recognize any sim was present

I have to say my new activation experience with the system was not great. I didn’t receive my SIM card for two whole weeks only to find out it was sent back to Koodo. I had my newly activated account closed by Koodo with a bunch of charges put on it, while the entire time I wasn’t even using the service.I only received the feedback form a month later and I wanted to be sure the recognition to the call center representative was properly captured since the survey wasn’t capable of separating my actual activation experience and the customer service after the fact. I wanted to give a HUGE shout out to Katherine from out west. She called me back on three separate days to deal with removing the charges on the closed account, creating a new account, facilitating me getting my hands on a SIM card and answering all my questions. She was super professional, patient and persistent in getting me up and running with Koodo. Thanks so much Katherine!

I have had trouble today making and receiving calls on my s22 ultra. Recently it's been slow in sending texts. I can't even start a new conversation in texting. Has koodo/telus had issues l today? In fact, I have a coworker who has had trouble today as well as her son.  I need to be able to make and receive calls as I have several family members with life threatening health conditions.  I can't even access my voice mail

iPhone 14 Pro w/ esim New client from Bell on 17-AprCallers keep not hearing me - “Are you there?  Hello? I can’t hear you? Click - They hang up”This has been happening indoors, in a standard home in a room where I’m 3’ from a window. I’ve been running outside, which I don’t wish to do, to keep the call “up”. Now I’m starting to have the same issues while standing outside on my driveway. Naturally I can’t do this in the winter, nor do I want to do it EVER.I see so many similar issues - is this just the way it is now?!?!?!?!I moved from Bell to Koodo on 17-Apr and presume I’m under contract (my phone). Can I exit the contract to rejoin, GASP, Bell since I’ve only started with Koodo April 17th? Bell pricing wasn’t great but calls always worked.Phone service with these call issues is not acceptable in 2023.I’ve power cycled my phone.

I have been with koodo for 12 years and have never had an issue,  but the last 24-36 hours I have a problem calling and sending texts to other koodo customers.  I can call.and text those not with koodo.  Is telus/koodo having technical problems.  I javelin the samsung S22 ultra.  In fact , yesterday,  June 11, I couldn't even access my voice mail. I am in windsor ontario,  so I don't know if this is an ontario issue or not....I just want it fixed  ASAP

Whenever I open a voicemail, it starts with "New voicemail, sent by 'x-xxx-xxx-xxxx'." It only lasts a few seconds, but it feels redundant considering I can just check the caller's number on my phone app.I've previously used Fido and Virgin, and they didn't have this message. Is there a way to disable it on Koodo?

Hello everyone Wow I'm not sure but think I was scammed by a koodo Facebook page todayhttps://www.facebook.com/profile.php?id=100092510575397&mibextid=ZbWKwLAnd definitely was by an RBC Customer Service pageSo beware when contacting Koodo for helpI now have to cancel my visa card and get a new one Feel so stupid as I never get caught with this kinda of thing but sure did today  

I just had to move back from Canada to Ireland at short notice. Is it possible to talk to a live agent with Koodo without it being a callback? I'm trying to find some answers to if there's anything that can be done with assisting me setting up an eSIM but I don't really like the idea of an hours worth of internal minutes to deal with