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I was supposed to receive a SIM card in the mail but never did so had to purchase another one in store. When I’m trying to setup my account, the new SIM number isn’t attached to my account but I can’t change it as I can’t receive the verification code via text as my phone’s in SOS mode. And the email verification codes aren’t coming through either. 

I recently cancelled another phone number on my account. Immediately previous to the cancellation I sent a text and it said delivered. Will the person with the cancelled number be able to read that text on their phone as it was delivered prior to shutdown of service, Thanks, just wondering

What is going on.  This is the 3rd time in just over a week my phone is on SOS mode.  The 4th time in a month.  This is unacceptable.  And before anyone tells me to call Koodo Customer Service.  MY PHONE IS ON SOS.

i had a callback but when i accepted it no one was there for 7 min so I hung upThe chat bot wont help, no matter what i do i cant get a real person I’m calling because I’m having issues with 5G on my S21 FE - 5GI’m in a 5G area, 5G is enabled on my phone as per the update to my phone last month saying 5G is available for use now, and I upgraded my plan to the 5G speed’s option 2 hours ago.but It still only shows LTE+

Hey koodo team, I am travelling abroad on 8 September for about 4 months.In this regard, can you please schedule a customer service call back on my number +1 778 846 9412. thanks.

Just want to talk a live agent on easy roam as was not in the US!  

How’s the quality of service in Niagara including indoor/outdoor coverage? I’m currently with Rogers right now with no issues whatsoever, but I’d like to try out Koodo Mobile. It’d be really helpful to hear everyone else’s opinions on here!

Ok, so for a brand new number that's only 5 days old, it's already getting spam.  How?  There has been one call and maybe six texts on the entire phone.It's a new phone!Argh…Ox

I tried to transfer my phone number from my rogers account but I never received a text authorization text to respond YES to. I got a text a few hours later asking to reinitiate the request but still no text. The number I wanted to transfer to is now listed on my koodo account even though it says the transfer process was cancelled.  I can still call with my old rogers sim card. I don’t know what to do now? 

I transferred from virgin to kodoo at a promotional event and today when I called customer support they are saying there’s no card registered under my name. The day when I purchased card the rep there didn’t asked for any payment and today my account ended up having a hard enquiry of credit check. In first place I wasn’t even told that a credit enquiry would occur. It’s very strange and he even didn’t gave me a copy for records except just the card. 

I was charged for Easy Roam without leaving Canada.  I received a roaming alert on June 30, 2023 while travelling from Kamloops to London Ontario on West Jet.   My only layover was in Calgary, Alberta. How do I have the charge removed?

I have had to send my Pixel 7 in for replacement. In the meantime I switched my SIM card to an iPhone while I wait for the replacement. I received a message from Koodo saying that I need to deregister from Android. What do I do? Will that affect my account? I would like to speak to an agent but a phone # I cannot find.

I keep getting a message that says data temporarily shut of by carrier due to sim 1. What does that mean. I am fully paid up and even have a credit to my account.  My city is experiencing severe weather as this is happening,. Could that ne the reason? 

Since Koodo runs on Telus’ 5G network… Are Koodo customers able to access the n78 (3500 MHz) frequency band or is it restricted to Telus subscribers only. I don’t really care about the speed, but more about reliability at crowded places and events.

nevere received it from koodo was sent to a different postal code

This happened yesterday morning. I thought it was a temp. Outage but it persists.I can't even get a call from these shitbags to figure out the problem.

Trying to get a hold of someone and not having a lot of luck with all the automated annoyances on this thing. This is the situation: I am still being billed after account was supposedly deactivated/disconnected. I have been living in an area where I cannot access any of Koodoo or regular mobile services since end of May. I moved from the city and have been temporarily living close to the US border to the point that I cannot even use the phone to call other than using my landline or wifi. I am only able to connect to US services, so I have kept it mostly in airplane mode. Since there is no customer service number it makes the issue even more difficult to contact and further explain. The bill should only be from the end-of-may but it keeps getting larger and larger and I am informed in an email that the value has only gotten larger and is threatening me with credit harm and other things. I don’t see how a bill that was maybe $60-80 can get to over $200, while it has been disconnected

I’ve had trouble with unexplained charges and phoned Koodo but go no satisfaction.  Recently a rep phoned and said she’d noticed I had been a longtime customer and wanted to offer me some things.  A new tablet.  More data.  LOTS more data.  I really have no NEED for a tablet (though I suppose it is an expensive item).  I really nave no NEED for more data!Now my bill comes and I have a $60 dollar connection fee.  SIXTY now!  I need to pay a connection fee on a tablet I don’t even need?What do I do??

I’m in England and I’m trying to text someone when I try to text him I receive a text unknow number and I have the international texting call etc i need help thanks 

I am travelling and turned my cellular on with roaming OFF. I then got a bunch of text messages and an email saying I was roaming although roaming was off. when I go on Koodo it says “add easy roam” but then it also says I have easy roam. I do not want roaming on at all, but it won’t let me turn it off jn self serve because it says I can add it.I don’t understand how I am now being charged for roaming when I had roaming off… I am worried this will keep happening.  I can’t call Koodo, and can’t find a contact email. I am hoping to chat with someone to get this sorted as I don’t want to pay $15+ for roaming a day when I shouldn’t have been able to roam… If anyone knows how to contact Koodo without phong, or how to resolve this please  let me know!

I wanted to rate a rep that I spoke to recently but that rep was the second one I spoke to that day as the first rep transferred me to him.Since I was transferred and did not speak to him initially the text message I received to rate my experience with the rep for that call was the first rep I spoke to who could not help me and transferred me. So I wanted to send a quick feedback for him as he definitely deserves recognition for his work. I spoke to a Salvador on the 9th of August at around 9:05pm or so.  I wanted to rate him a 5/5 across the board. He was very helpful, kind, personable, attentive, sensitive, and overall had a good attitude. I enjoyed my call with him and as someone who has worked customer support I can tell that he is an amazing fit for the job. He genuinely seemed like he enjoyed helping me out and our conversation.Please make sure this gets to him. Thank you.

I visit a cottage in North Sauble Beach and despite being within the Koodo coverage area cell reception is extremely slow and frustrating.  This has been an ongoing, issue, many years. Who do I complain to ?

I want to cancel my koodo account. How do I do that  

I have gotten 3 sms/mms file voicemail from unknown numbers from Ontario.Is this a scam or a virus/malware?

Hi, I have a big problem now with my account.I was on a trip in other country and thought to lose my sim card so reported it.I found the sim card in a few days so tried to reactivate it, however, my account is suspended and suddenly I got email that my account is cancelled.I’ve called to agents, store and sent email to fraudfax@koodo.com but i can’t figure it out.Agents and store told me to send email and wait, I sent twice and have been waiting for 2 weeks and no reply.I must keep my number.Anybody knows how to figure this out? My number seems to be held so I can’t to transfer to other carrier.