Managing your Services

 I signed up for the $65 50gb black Friday deal ($45 for 24 months). A couple of days ago, I got the invoice for Dec (partial) and January and I see no bill credits there. the first is the deal I signed up for and the other images show the bills (without the credit)I did port my old number once I received the sim card. that’s why you see two different numbers.     

When I try to transfer my phone number from Fizz to my new phone with fido there is an error message. I fill my name, IMEI and old number with no issue, but I get a message saying my account number is incorrect (it is correct). What can I do?

Hi,I tried to enable wi-fi calling on my Pixel 6 Pro but however many times  I try it just says “Please contact your provider to enable wi-fi calling”I checked that my account for the phone already has the add on enabled:  Koodo VoLTE Access Also, I tried to go directly to: https://ent.telus.com/acmegw-android/entitlement/e911  to enter emergency info that’s required for wifi calling.. but that doesn’t work either as it does nothing on submitting my contact info.Please let me know how I can resolve this problem.

Hello, I signed up during the Black Friday promo $30/20GB but my first and second bill shows the incorrect credit being apply. Below is an example of my latest bill, where the bill credit shows $4.42 and not $5 

can you phone a canadian cell phone number that is in the United States without any long distance on an unlimited Canada Wide calling ? The person I am calling has unlimited Us/Canada min.

I have been a customer with Koodo since 12 years and currently with Data issues, they are not able to give me the service. I asked if loyalty department can give me the similar package I seek and the lady (loyalty department staff) I spoke with started getting defensive. I told the lady I am thankful to the person who was helping me (tech team). Unfortunately, after 12 years of staying with Koodo, I am moving to Freedom as they are able to give better service. I tried my best to stay loyal with Koodo, but some staff just makes no effort to help you and unfortunately this loyalty department staff that I just spoke with now just gave me the feeling to just say good bye to Koodo and leave Koodo on a bad note.  

Hello. I bought a phone yesterday that turned out to be an American version. I inserted my sim and calling and data work fine, but I'm worried about roaming fees since the phone is not a Canadai variant. Does anyone know if I will be charged for using a Koodo sim card on it?

Hi there,I am trying to pay my Moblie bill (Koodo Moblie) with my CC (capital one gold Mastercard) . Is this acceptable? I have also matched both addresses on files and can confirm they are the same.  I have also went into the store to try and pay there but unfortunately they are coming across the same error message. Please help! Bill due on 9th 

How do refunds work after cancellation?  I cancelled back in mid December and my final bill was generated with a negative balance.  Thought they would just put the money back on my credit card but so far nothing. thanks

I would like to upgrade my phone.When I log into my account, there's one offer available that I can earn a $254.25 bill credit for 15months when I upgrade to select phones.If I upgrade to new phone, I have to change the plan over $60 as well.  Currently, there's plan offer too. It is available to new activations or phone upgrades with the tab for existing customers. (Up to $254 in bill credits over 15 months. How nice is that?! When I checked after adding the phone and plan to the cart, the total amount of the tab and plan amount to be paid every month is displayed, and only the amount that credits are given only when upgrading the phone is specified at the bottom. The curious thing is that there are two offers, but I don't know why it says that only one gives credit. Nowhere does it say that i can't use both offers, but I'd like to check if I can get a bill credit for the plan.I appreciate it if you could answer to my question asap.

I am an international student and would like to get a new SIM, currently looking that the online only starter plan of $15/month. Would it be possible to make payments for this at a local store?I have not set up a bank account yet, since I assume I will have to put in my phone number as contact details (which I don’t have), so I cannot make payments online.I have my own device too so all I’ll need is the SIM.

was checking out new plans. It gives me the option of 50 gigs a month for $55, 20 gigs for $60 and 40 gigs for $65. Is this some mistake? Maybe a typo or am I lucky…… 

I was reading in the related topic that there is a way to disable receiving texts from email applications. Since the only text I get from email are spam/scams, I would like to disable them.@Flo Koodo (or any other Koodo rep that happens to be reading) you’ve helped people in the other thread with this issue, can I get a PM as well to make the texts go away - I have been reporting them, but they still happen Cheers

I am a new Koodo customer having just purchased a new phone and plan.  How long do you have to wait before you can buy another phone and add another a line?  I’ve read it’s 45 days. Does that start the day you purchased first phone, the day phone was shipped or the day I received my phone?

I need to make an international call and my phone won't let me. I have gone to manage my add ons but there is no option to add “pay per use international calling” i need to make the call ASAP i cannot wait two days for a call back.thank you.

Signed up for a Black Friday deal with a $25/month bill credit for 2 years.Just got my bill for the first full month (Dec. 8 to Jan. 7) and the credit is missing.Anyone able to suggest a solution?

Hi there, I transferred money from bank to my postpaid account but I don’t see the funds in my account. Can I add money to postpaid account? If not, where is my money?

Both my wife and myself bought Koodo phones/plans, and have been trying to transfer our Telus numbers over for the last three days. Every time we try, using either our telus account numbers, or IMEI, it says the number is incorrect. We are 100% certain these are correct, and it’s pretty frustrating having these new phones, and paying for a service, but not being able to use it. please help

I just got my first bill for my new plan…I moved from an unlimited Canada minutes plan to another unlimited Canada minutes plan.  My first bill has a $24 overage charge for minutes for a call within Canada.  I spent ages and much frustration trying to use the chat and call back...it is useless.  How do I get this fixed?  It is impossible to reach a human on the phone or on the chat, and the call back is ‘unavailable’.  Please help!  Thank you.

In October my credit card was compromised around the time my automatic payment came out. My billing history even now shows payment received with no indication of reversal. I never got any type of notification that my payment was unsuccessful. Then my November cycle comes around and I was charged for the missed payment and the new cycle. Okay, fair enough. But you had it hit my credit score. If I had been notified in any way that the payment didn’t go through I could have used another payment method to cover the charge, but if my online statement is showing that it is paid, I’m not going to double pay it. Please remove this from my credit report.

aye man...all i need to do is talk to a real person to active my account so i can call the credit agency and tell them my bill was already paid in full before they sent me the notice… someone tell me wtf im suppose to do to talk to these butt heads >:( 

I’m missing my black friday credit of $20 from the $45 for 50 GB promotion. I got charged this month for the full $65. I had the same issue last month and scheduled a call back in which they gave me the credit but I’m still having the same problem for the second month. 

I changed my Koodo account email a couple years ago but my Koodo Community email remains the same and I have been unable to find a way to change it. 

I’ve upgraded my phone but I still had a remaining tab balance. Does this balance get carried over to my total tab balance with my new phone upgrade? What happens now? My order got approved and a new service agreement was sent to me but nothing about my previous tab balance was mentioned.Also I got a phone plan with the winter sale going on, and it’s valid until January 9th but again, the new service agreement didn’t mention the bill credit.  

Got my first bill. My $20 credit was applied to the first month partial charges on the original number but when I switched it to my own number the $20 credit was not applied to full month of January. Can anyone sort this out for me.