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Hi community,

Every month I get my Koodo bill notification by email and my text message on both of my lines. For the past two billing cycles, November, and this month, I haven’t got any notifications for either. The only difference with these months is that I changed my plan twice (Oct 31 and again in late-November).
 

Luckily, I have a calendar notification set up every month at the same time to remind me to log into the Koodo self serve portal, so I didn’t miss any bills.
 

Even more weird, my email address was suddenly unchecked in the alerts screen. So that explains why I wasn’t getting those by email. But for text messaging? Those were checked. So I have no idea why I wasn’t getting notifications by text message.

Is there someone who can check whether my text bill alerts are set up properly?

Self Serve - - > Billing - - > Bills - - > Billing Notifications 

There may have been a system glitch, or perhaps the plan change might had something to do with this. Good call for using the calendar as a backup plan.

If you would like a rep to look into your account to verify that everything is in order, please schedule a callback using Koodo Assist.

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