Koodo Community
Question

Overpayment on final bill

  • 12 December 2022
  • 2 replies
  • 187 views

I had two lines with Koodo & paid my bill before transferring to the other provider. It appears that I had overpayment & was thinking that they will automatically refund it to my credit card (which is still on my account). It's more than a month already but they still haven't refunded my overpayment yet. Can't even request for a callback anymore. Any advise how to get my overpayment?


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2 replies

Userlevel 7
Badge +4

@joygrasya For deactivated accounts a cheque is issued 4-6 week after, with any remaining balance.

Userlevel 7
Badge +4

https://www.koodomobile.com/help/things-know-about-cancelling-koodo