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4055 Topics
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Sam123Beginner
asked in Billing & Payments
Tab Overcharge

My tab shows a balance of $0 as of my January 22nd bill, but on my bill for February I have still been charged $33 for the tab. Why am I still being charged $33 for my tab when it is paid off now.

902
M
1 year ago
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PaulStBeginner
asked in Plans & Add-ons
no roaming in US

I have easy roam on my Samsung Galaxy S20 fe 5G, but cannot make phone calls. Have tried everything suggested but no luck. Took the phone into an AT and T store and the tech said everything looked fine, but still no service. Curiously he said Koodo appears to think my phone - self purchased - is 3G. Any suggestions? 

1786
BobTheElectrician
1 year ago
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Popps45Beginner
asked in Billing & Payments
Long distance charges

I have recently added Unlimited Anytime Minutes to my plan and I am being charged for long distance for calls that I make.  Why is that?

1246
G
1 year ago
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BobJokes101Beginner
asked in Billing & Payments
How do I call a rep to pay off account If i have no Canadian Bank or phone number?

Just got back from a holiday in Canada and I cancelled my account with koodoo. Issue is I still need to pay the account off, but I only have an Australian bank account and no more Canadian phone number to call a rep. What can I do?

452
M
1 year ago
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VickiDeeBeginner
asked in Plans & Add-ons
Bermuda long distance from Canada

Does anyone know if the unlimited long distance calling to the US include Bermuda? Thank you

515
D
1 year ago
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AnneBeginner
asked in Self Serve
QR code

Where can I find my QR code? 

1722
G
1 year ago
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ShoeBeginner
asked in Billing & Payments
Charged double for tab

At the end of January I upgraded my phone, the balance on my account showed $36 tab $0.45 tab bonus remaining. I agreed to the payout of tab and tab bonus of $36.45. When I received my bill Feb 13 I am charged the tab as well as the payouts  $36+$36+$0.45. When I called the rep said that the tab is for the next month. Tell me how I would know that they had already taken Feb anmount owing off of my account 2 weeks before they billed it? If I had $72 left to pay, why did it not show that?? I then could have made an informed decision about whether I wanted to pay for 2 phones for 2 months. 

2153
D
1 year ago
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Alison FergusonConnector
asked in Billing & Payments
I need to dispute a roaming charge

I was in the US from Jan 6-19. My data and roaming were turned off for the duration of my time out of Canada. My January bill had a $12.00 roaming charge on January 14.Please have a rep reverse this charge

3847
D
1 year ago
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jullybeanBeginner
posted in Plans & Add-ons
Stream+ Netflix Password Sharing

Hey all, just wondering if any of you had thoughts regarding the password sharing debacle with Netflix. I’m currently sharing my account with my parents, and my sister who lives in Europe. According to Netflix’s new rules, I should technically be allowed to add up to 2 extra members to my account who don’t live at the primary home location for $8/month per member. However, from what I can see when logging into Netflix.com, there isn’t the option to add said extra members when I’m subscribed to Stream+. Never mind the fact that aforementioned additional fee per extra member is an exorbitant amount, I’m wondering what you are all thinking of doing regarding this change and how it affects your decision to keep/cancel Stream+.

5538
G
1 year ago
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Frank1982Beginner
asked in Billing & Payments
Easy Roam or Pay per use

My family is heading to the US for a week holiday.  if I am reading it right if we do easy roam for all 7 days on both our phones we will be charged $12/day so $168 for the full week. If all we plan on doing is texting each other a handful of times a day doesn’t it make more sense to just do the pay as you go which would be 10$ each for up to 100 texts?  am I missing something is there additional fees that I’m not understanding Thanks

1052
D
1 year ago
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truet123Rockstar
asked in Other
lost mms capabilities

I have a phone that is not on the list of affected phones that was presented on the Koodo website (Galaxy S9 - SM-G960U1). I followed the reset directions from a previous post and mobile data is activated. Why am I now longer able to send gifs, pics or video? I have never had a sim card.

1456
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1 year ago
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mmujaConnector
asked in Plans & Add-ons
Data Promotion

Received text message today , it says message is from Koodo, ADDFiVE for $1, is this correct ??

38910
Mayumi
1 year ago
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OzzymanBeginner
asked in Other
international messaging

Will unlimited international messaging work from Ireland back to Canafa for free while using wifi connection?

941
M
1 year ago
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Cookie88Coach
asked in Prepaid
double-charged and Koodo callback doesn’t work

Hello,Charged 2x for pre-paid top-up (website issues).   Koodo called as scheduled but didn’t recognize when I selected 1 as instructed on all 3 attempts. Not sure why - I could hear the tone.  Set up another call but did not seem to receive.So, How can I reverse this charge? (Preference)If charge can’t be reversed, will credit in prepaid acct  be used automatically for next top-up? Or will I be charged again? Do I need to turn off auto top-up to ensure this credit is used? Acct currently shows $25 credit. Thank you.

2354
C
1 year ago
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Peter HugConnector
asked in Billing & Payments
Billed for Easy Roam for automatic incoming roaming message

I was billed for easyroam usage but the only use that I see on the bill that triggered it is the incoming txt message regarding roaming fees.

897
BobTheElectrician
1 year ago
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Dude905Advisor
asked in Plans & Add-ons
WinBack Team

Hello… I was with koodo but Fido offer me a exclusive come back to Fido promo which I ended up taking my question is doesn’t Koodo have such a department, if so ? I would be interested in hearing what kind of offer they would give, if there is such,  but if not, that’s cool to…

6313
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1 year ago
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TDsoundBeginner
asked in Prepaid
Unable to purchase a new phone?

I’ve been with koodo for 16 years, haven’t missed a months payment in all that time, and decided I was going to treat myself to the latest iphone. Not interested in a tab, I intended to buy it outright and just continue using the plan I already have. I attempted to sign in when asked so I could add it into my cart, but once I did so the option to purchase anything was gone. It wouldn’t go anywhere except for my main summery of my account. I attempted to use the chat, and basically it asked me to sign in and then said I’m not a customer. I don’t wish to have a contract, I don’t use my phone enough to warrant it. So am I correct in interpreting my account has no relevance and I’m not a koodo customer even though I’ve been with this company for so long? Very disappointed to say the least

1923
G
1 year ago
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preyaAdvisor
asked in Billing & Payments
Got wrong bill in 45$ iphone 11 deal

I asked and had a talk with koodo member on call and he clearly said that from next month the bill will be 45$. So can you please check and fix it.

231
Dinh
1 year ago
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MkkaziBeginner
asked in Billing & Payments
Started on 30nov2022 recived full amount bill on 7dec

Hello, I activated my postpaid on 30th Nov 2022. I received the full amount bill on 7th Dec 2022.Why is Koodo charging me full for 7 dAYS. 

211
Mayumi
1 year ago
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jstro95Beginner
asked in Other
Contact carrier to activate wifi calling Pixel 4a

I used wifi calling for years with Freedom prior to this. It won’t let me activate and I don’t see anywhere on self serve to activate.

1062
J
1 year ago
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HKehdyConnector
asked in Billing & Payments
Overcharged bill

My January and February bills are  $37.95 more this year. I finished paying my tab on December 2022 and it still charging me more without explanation.  You can see below my plan ($45 + $50) + txs = $ 109.25 and my current bill is $147.20. I would like answers and appropriate refunds for the overcharges.  Thank you. 

1805
Timo Tuokkola
1 year ago
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JMS21Beginner
asked in Plans & Add-ons
WiFi service with Koodo? Fire stick capability?

New to Koodo.Dinosaur on computers.Does Koodo provide wifi service?Can I use a fire stick with koodo?Please help

1772
J
1 year ago
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orangebegoniaBeginner
asked in Other
Change marketing preferences

My mother gets promotional texts from Koodo; I only get my texts notifying of ebills.I’ve searched and can’t figure out how to subscribe to marketing messages. Any suggestions where I can change my subscription preferences?

921
M
1 year ago
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Sonic777Beginner
asked in Self Serve
Looking to upgrade phone online with Koodo?

So I have a iPhone 8 looking to upgrade online to a Samsung Galaxy S23 Ultra.I have a few questions.Will it ship to me in the mail or to a local Koodo store? How do I activate the new phone when I get it? Will I keep my same number going from iphone to samsung?

2994
J
1 year ago
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mb1952Ambassador
asked in Plans & Add-ons
call forwarding to us

can I forward calls to the US at no charge if I have us calling and call forwarding?

641
Dinh
1 year ago

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