Managing your Services

just purchased a phone plan with koodo online and they say it would say 1-2 business days to get my sim card, am i able to go into a koodo store to get it earlier? i would like so if possible as i need my phone for work thanks. heres the order number if that helps HFO35314351.

I recently returned from a week in Mexico where the resort offered free WIFI.  I never left the resort, so did not access any data.  However, I was charged one minute per day on Easy Roam = $14 x 7 = $98.  Is this a legitimate charge?   I have used Easy Roam in the past in other countries and have only been charged when I use data when not connected to a hotel WIFI.  What am I not understanding about this current charge?  Do I have any recourse for a refund? 

I just transferred my number to Koodo and I’m having trouble receiving phone calls. I think I can still call and I believe my number appears on it? So I don’t know why this is happening. (Also I think I’m having issue sending/receiving SMS)Going through Koodo Assist is useless since it’s just a bot and keeps trying to schedule a callback, when I’m not in a position to receive any calls.

I chatted online with koodo bot on Feb.24 to cancel my account. The bot said someone will reach me for the cancellation since I’m currently out of Canada.  No one reached out and bill continues. Easy in, hard out.  

I purchased 1GB data top up for $25 but only 100MB is showing up.  Please help.

I have been setup on auto-payment with my Amex since day one with Koodo.  I rarely login to Koodo as this is a phone for my daughter and the bills are consistently $65 and paid automatically.Last month, I received a notice from Credit Karma I had been tagged with a late payment (my credit score WAS 875, I would never let that happen)!!  There was no record of declined charges to my Amex, no notifications from Koodo that a payment was late, or from Amex that a ~$65 charge was declined - which would have immediately shown on my phone.I logged in right away on Mar 13 to the billing page where it stated I was behind 3 months!!!  What!?  I immediately paid the balance ($221).  As a precaution I also updated my pre-payment method to another card (although 100% unnecessary).I have now logged in again and I have a warning that if I don’t make another $75 payment by Apr 4 I will be subject to late charges!  What is going on?  Please contact me asap.   The money is one thing, this erroneous bill

I am not able to find how to add/activate Easy Roam online. Looks I don't have an option to add Easy Roam 

I am currently in Japan and noticed on my account 2x charges of $15 under details of ER/VC which I understand is for Easy Roam charges?  I have my phone set to data roam off and I have not made any phone calls nor have I sent any text messages and have not used any data whatsoever.  How do I go abouts getting customer service to look into this and reversing these charges? Thanks

Paid for unlimited calling to and from us to Canada does anyone know how many days that includes. Got two answers from reps. One said 30 days and the other said only till end of your pay period no matter how long that is. Same price even though it would be one day under 2 weeks

We'd like to upgrade both our phones online. Can they be done one after the other or do we have to wait longer to get the second upgrade?Also, do they accept Visa Debit?

I was charged roaming fees March 12, when in Inchenon airport in South Korea. I just changed my SIM over and was in airplane mode. I received a text telling me about roaming charges from Koodo. I don’t understand why I was charged.   I can’t figure out how to talk to a representative. Any help would be great!

I just activated call control.  Where do I find the authorized and blocked callers list?  The Koodo site says: -“When you turn on Call Control, you can assign, add, or remove phone numbers from your Authorized and Blocked Callers lists. There are a few ways to do this: Through your Call Log, you will see your 10 most recent incoming callers and can assign them to either your Authorized Callers list or your Blocked Callers list. You can go to your Authorized Callers and Blocked Callers lists directly and choose to add or remove phone numbers from your lists. You can move a phone number from your Blocked list to your Authorized list and vice versa. I can’t find the authorized callers list or my blocked callers list.  Please help

With the help of self serve i am able to check how much usage in total done, but what all web traffic i have hit its time duration and amount of data associated with it. How can i check this ?

Hi Koodo Community,I am travelling and I must have maxed out my phone credit with roaming fees, and it seems Koodo disconnected me. I did see notifications a couple of days ago that I needed to make a payment.I don’t think I missed a billing cycle, as it says next payment April 11. So it looks like I just presuming I’ve just maxed out my “Koodo credit limit”.I made a payment now of $80, and am hoping that will reactive things. But after a day the account is just sitting there – it doesn’t say it’s inactive anymore – it just says I need to pay the remaining $100 by Apr.11, my original billing date.My question to the community is – does anyone know what I have to do to reactivate now – do I have to pay everything off completely, early? Or just get it paid down further? Also, if anyone knows how long reactivation takes...Thank you!Tyler

If my two plans are 50 and 55 why is my bill always 116.99 before tax? 

I cancelled my service on January 18th 2023. There is a credit balance of $51.80 on my account. I am still waiting for my refund - two months later. Please process the refund as soon as possible.

Hi,I’ve been charged KOODO AIRTIME fees on my credit card even though I have Canada Unlimited and I can’t find this charge in the self service. It’s as if Koodo charged me without any trace of it on my account. Anybody can guide me on how to proceed with this?Thanks!

Trying to pay my bill through self-serve.For some reason the process of paying through credit card won’t work.I tried on separate occasions on separate days.  Same issue.My card works fine on other purchases online. Any idea on what gives?

Every time I log into my Koodo account and click “Shop” to get to “wireless home phone” it says not available. Is it available or not?

I activated the lates update Android security patch Feb 1 and now my wifi calling will not activate. I get a security number and validation from my account but it will not complete service.I have a Samsung s10 and it was working fine before the update. Has something in the update stopped wif i calling

Hi, Who could take care this Easy Roam charges?I turned off my cellular data and roaming. I restarted the phone but I still get $15 charges on every layover on my flight and  I get about a warning on a  “Easy Roam” and did a research to turn off.No Calls, No text messages and no voicemail. it’s literally an error since i have a connection flight outside Canada.  

I recently checked on my account and it was said that I have 120$ left on my tab.  My mobile is on seasonal hold since i am in abroad and i want to receive text from bank etc. So i opt to pay the tab balance so that i can choose from bring my phone plans which is the cheapest one as i need to just receive text messages. i initiated the payment but i cant choose the BYOP plan. I contacted through messenger and they said i need to pay the tab bonus which i am totally unaware. So i asked her can you help me to revert the payment and she asked to contact customer care which i cant.. since.. my mobile is on seasonal hold. there is no number to contact customer care.. +18669956636 is asking to contact through self assist.  can you help me that how can i contact them since i am in abroad and also will they help me to revert since i did without knowing it online

I’m a new Koodo customer. I signed up online and will be bringing my own phone and phone number. I am just waiting to receive my SIM card so I can set myself up with Koodo and port my phone number over.  My question is that the service agreement sent to me has a phone number on it that is not mine.  Is this a Koodo screw up or do they assign a temporary phone number for some reason until I port mine over? If it’s a temp number, it seems strange that they couldn’t put my actual number on the service agreement since that’s the number I will be using! I’m worried that I won’t be able to p set up my phone on Koodo properly. Can anyone hopefully set my mind at ease?Thank you! 

I was charged 36$ this month for long distance and I didn't leave Canada? Im near the USA borders. 

Hi, I was recently out of Canada for 7 days and I was charged roaming fees for all 7 days but did not use phone for calls or text except for 3 of these days . How do I get this addressed or explained to me please ? Thank you