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Tab Bonus vs. Tab Balance - what's the difference?

  • 27 February 2023
  • 4 replies
  • 195 views
S

My tab balance is -0.45, I want to upgrade my phone. I go to pay off balance and they want me to pay 36 which is my tab payment. I am wondering what happens to the left over money. Does it go towards my remaining balance of my upgrade?

 

thanks 

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Best answer by Dennis 27 February 2023, 17:57

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4 replies

D
Userlevel 7
Badge +4

Can you post a screenshot of your tab balance screen from your self serve?

 

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
S

 

D
Userlevel 7
Badge +4

Ah I see what you are talking about now.

 

The $0.45 is the tab bonus.  This is different from the Tab.  You still have a $36 tab balance as noted at the top of that page,

Here is an explanation of the tab bonus

https://www.koodomobile.com/en/help/Tab-bonus

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Mayumi
Userlevel 7
Badge +4

So, if you want to upgrade your phone now, then you need to pay off your tab balance of $36 and pay back bonus of $0.45. Total if $36.45 will be added to your next bill. 

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