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The place to ask all of your Koodo related questions

4093 Topics
K
Katie19Beginner
posted in Other
No Service/Emergency Calls Only

Hi all, I live in Vancouver, BC and I have had no phone service most of the day with it fluctuating between No Service/Emergency calls only. I cannot find any information about a Telus/Koodo outage. Anyone else experiencing the same issues?  Edit: I have tried restarting my phone and turning it off. This started around 9AM Pacific Time.

1295
D
1 year ago
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Suzanne HebertBeginner
asked in Other
E-Sim - using in Europe

If I bought an e-Sim while travelling in Germany, do I leave my airplane mode on or turn it off.  I do not want to pay the $16.00/day international roaming charges

2854
Timo Tuokkola
1 year ago
M
moonyongConnector
asked in Billing & Payments
Unexpected roaming charge

3 members of my family are using koodo mobile. However, on a recent trip to the US, only my 9-year-old daughter was charged for roaming, even though no one had set up roaming. She doesn't usually use data or calls very often, but her billing shows that she has used it for 1.25 minutes each day for 4 days. Isn't that just the time you guys proceeded to charge for the roaming fee of $56? Do you really think this is fair? 

1237
M
1 year ago
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J23456Connector
asked in Billing & Payments
Why do I keep getting charged for roaming texts when I have data turned off when abroad

Hi,I keep getting $10/text roaming text sent charges the last few months and it’s making my plan really expensive. I did not send any texts while traveling because I have roaming off. I also checked my texts and there was nothing sent. if a rep can help me out with this, it would be great. Thank you

1207
D
1 year ago
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OrdenhideBeginner
asked in Plans & Add-ons
Add-ons changed automatically

Hi. When I recently reviewed my previous bills, I found out that some of my add-ons have been automatically changed. For example, in the previous bill I have 2 add-ons called $12/Day US Easy Roam and $15/Day Easy Roam INTL, which has become Easy Roam US -- PayPerUse Access On and Easy Roam INTL -- PayPerUse Access On respectively. I wonder if they are the same add-ons just with different names or they are actually different. Thank you.

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D
1 year ago
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SimonMTLConnector
asked in Billing & Payments
I was charged for EasyRoam, would like a refund

Hi, it’s the first time I try to get customer service with Koodo, and I believe we need to post in the community to get an answer? The chat service is a bot and no person interacted with me, so here goes.I was charged for EasyRoam for 3 days while in the US, yet the cellular icon was closed on my phone (as it usually is since I only have 250 Mb of data per month), and it was in airplane mode. Absolutely nothing was triggered (no SMS, no calls). On the bill, there is no indication that anything was done during those 3 days with the cell, other than the 3 days of EasyRoam added to the 15$/mo bill. It’s excessive to say the least.How do I get a CR rep to remove these charges?Thanks for any help!Simon.

97928
D
1 year ago
Louise Prefontaine
Louise PrefontaineBeginner
asked in Plans & Add-ons
travelling

Travelling to France and Italy for two weeks.Want best add in plan.

792
D
1 year ago
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RomiBeginner
asked in Plans & Add-ons
Help: can’t upgrade to promo plan

This plan advertised for bring your own phone customers which I am, yet it is unavailable on my self serve section where I’ve changed plans a million times. False advertising or just a glitch? How can I fix it 

1842
G
1 year ago
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LisaDanKleOrganizer
asked in Plans & Add-ons
$3.00 Data Add-On 18GB

I am the main account holder for our family of four. Today, I received a text message offering an 18gb add-on for $3.00/month. As instructed, I replied yes and it added to my line. How do I add it to other lines on my account? No other lines received the text, and i don't see the option in self-serve. My teenagers could really use it :)

5365
G
1 year ago
Ryan C
Ryan CBeginner
asked in Prepaid
complimentary data offers

So right now I got the 250 MB of data as a complimentary offer, now they have the summer 2G for 12 months, if I accept this, will I lose my 250 MB once the 12 months?I know this won't stack, but I guess i am asking is I am get my 250 MB back once the time is up?

1674
Ryan C
1 year ago
D
DogmomBeginner
posted in Other
phone drops wifi signal

A couple of weeks ago, Koodo called me with a loyalty upgrade offer. I accepted, since the offer was to get 20g of Dara for the same price as I was getting 10g for, and we were going on vaycay, and I thought it might be useful. Ever since that upgrade, Mt phone drops wifi signal, even in my home where all other devices are at full reception. HELP!!!

382
Dinh
1 year ago
Mm.97
Mm.97Beginner
asked in Billing & Payments
how to pay bill without old account details

I was with Koodo briefly, years ago. I don't remember my koodo phone number or account number.  I got a credit report and realized I somehow have $6 owing to Koodo that went to a collections agency and has tanked my credit score.  I need to figure out how to pay Koodo that $6, but when I can't find any of my old account details, I don't know how to go about it.  Where should I start? 

711
Dinh
1 year ago
J
Jer191912Organizer
asked in Self Serve
Bringing your number with other provider

I’m new to Koodo. I made a request to bring my phone number from my old provider to Koodo. It (my old phone number) seems to be working on my phone with Koodo, but I did not receive a text from Koodo confirming the process has been completed. It has now been over 4 hours. Is it normal that I did not receive a text confirming the process of bringing my old number was completed? Thanks! 

4127
J
1 year ago
A
AlexNomadBeginner
asked in Other
voicemail charges while travelling

If someone calls and leaves a voicemail while I am travelling, will that incur charges? I don’t mean checking my voicemail - I understand that does incur a charge - but just someone leaving a message on my voicemail.

282
A
1 year ago
B
Becca2022Beginner
asked in Billing & Payments
bill

I have not been late on a bill before if I am three days late on a bill will they cut my service it is due Tuesday I will be paying Friday thanks in advance 

1471
G
1 year ago
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arikBeginner
asked in Billing & Payments
can i move my payment date back

hi, my name is jamila siddika and i want to move my payment date back by tomorrow if possible for insufficient funds in my bank account thanks.

351
G
1 year ago
K
K.T.Coach
asked in Other
DATA access

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 

682
K
1 year ago
B
Bigsurf65Beginner
asked in Self Serve
Missing call activity details

I'm trying to access my call activity details from May 15 to June 14. When I click on that billing period from the drop down menu, I get a message stating there is no activity to report, which is false. I am able to access all my call details for the more recent billing periods. Any suggestions? 

331
G
1 year ago
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Carole974Beginner
asked in Prepaid
SMS international - envoi impossible

Bonjour J'ai acheté une sim hier et je l'ai activé sans problème. J'ai choisi un réapprovisionnement prépayé qui inclut appels et sms internationaux mais je rencontre des problèmes avec l'envoi de sms.Je reçois les sms sans problème, je reçois les appels aussi et je peux également effectuer des appels vers l'international. Le seul problème est que je ne parviens pas à envoyer de sms. Je n'ai aucune notification me disant que le sms n'est pas parti. Au contraire, qand j'envoie un sms, je vois le petit truc sous le message qui me dit que le sms est bien parti et reçu du destinataire, alors que le destinataire n'a jamais reçu les sms. Quand je me connecte à mon compte, dans mon historique d'utilisation, tous les sms que j'ai essayé d'envoyer apparaissent dans la liste de consommation. J'ai déjà réinitialisé les paramètres réseau, j'ai également éteint et rallumé mon téléphone à plusieurs reprises.Avez-vous une solution pour moi?

1262
C
1 year ago
R
RetaBeginner
asked in Plans & Add-ons
Any bundle deals with mobility, Stream+ & Internet package via Altimatel?

Any bundle deals with mobility, Stream+ & Internet package via Altimatel?

1674
R
1 year ago
V
VenissaBeginner
asked in Other
How do I cancel all Koodo services!?

Koodo has been the ultimate worst! At this point all I want to do is cancel services, which they are naturally making incredibly hard as well…I visited a Koodo office once in the last few days and the customer rep tried gaslighting me into taking a phone with them because she was convinced that it was my phone that's bad and not their services. Thankfully, I said no because 15 minutes after I walked out of their office my phone started magically working again! (Why do I suspect it wasn't my phone?) Either way, the issue is back and I see no hope in going back to the customer (or should I 'sales') reps. Someone please advise on how to cancel services ASAP! 

3272
Bernard Koodo
1 year ago
J
JIhyeonSoongBeginner
asked in Other
Changing plans

Is 20GB for $39/mo. only available to new member? I tried to change it by myself, But it wasn't on the list.  

621
Mayumi
1 year ago
S
SravyaBeginner
posted in Plans & Add-ons
promotions

Looking if my account eligible for any promotions

772
L
1 year ago
M
malubayBeginner
asked in Billing & Payments
1 Minute Easy Roam

I would like to dispute my Easy Roam charge for July 15, 2023. I did head down to Point Roberts although I did make sure I was not taking any calls and turned my data off. Quite upset about this charge as I will be using Easy Roam in a few days for about 4 days and this additional charge for it looks like 1 minute on July 15, 2023 seems like a huge waste. Is there any way I can dispute this? 

752
M
1 year ago
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anmac1789Advisor
posted in Plans & Add-ons
return pixel 7 for a s23 galaxy

Hello everyone I have a samsung galaxy s8 I bought a long time ago my current rate plan is : $55 - 75 GB data tab medium $9/mo. for my pixel 7 128GB that I got on a black friday promo offer in Nov 2022. I don’t like this pixel 7 anymore it doesn’t have things that I could do with samsung. Therefore, I want to return this pixel 7 and get a galaxy s23 instead. What’s the process and how much do I have to pay ? I don’t mind switching to tab plus. What’s the best way to keep cost at a minimum ?Thanks!

721
M
1 year ago

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