Managing your Services

A person made a post in another forum who is also a Koodo prepaid customer.   When they went to buy a data booster yesterday,  it says on the website that data boosters expire after 30 days! However, elsewhere on their site it still says they do not expire.  is Koodo planning to change the expiry date of boosters (As Public Mobile already has) to 30 days, or have they already? 

I'm looking at adding a talk and text plan to my account  for my child. The plan Koodo has is $15 250MB 100 min Plan - 3G speed(I believe it includes unlimited text) I was about to add the account when I noticed it only offers 100 minutes of calling.1. What happens after the 100 minutes?2. Can my child not call me?3. Can I add unlimited calling? I couldn't find an add on or top up in the online ordering process.  

I want an additional sim on my current line only for data

Hi there,Im a monthly plan user travelling in China and would like get definiteive answers to the following questions:I disabled easy roam but would like to use my koodo number for receiving text only. Would there be any roaming charges for this?  I’d like to make wifi calling to Canadian numbers only . Would there be any roaming charges for this? Furthermore if wifi signal cuts out during a call would it continue automatically via network coverage and therefore incur roaming charges? Without my knowledge of course. Thanks for your help.

I purchased a data booster last week and was notified today that I’ve used 90% of the booster even though my data has been off for everything except iMessage all week. I only used data on this phone for specific reasons so I don’t understand how it all got used up in a week. i don’t know how to contact Koodo prepaid to figure out what is going on. 

I added on the unlimited international SMS perk.  I believe this means that any SMS sent from Canada to me while I am travelling outside of Canada is free.  Is that correct?  Will I be charged the $16 roaming fee when I turn on my phone to read it?

Hi I have a negative balance on My account. and I already canceled My account. but I’m still able to login website.  If i login i got a message “Your account is cancelled. You will still have an access for 3 months after cancellation.” when can i refund it?

Hi all, I live in Vancouver, BC and I have had no phone service most of the day with it fluctuating between No Service/Emergency calls only. I cannot find any information about a Telus/Koodo outage. Anyone else experiencing the same issues?  Edit: I have tried restarting my phone and turning it off. This started around 9AM Pacific Time.

If I bought an e-Sim while travelling in Germany, do I leave my airplane mode on or turn it off.  I do not want to pay the $16.00/day international roaming charges

3 members of my family are using koodo mobile. However, on a recent trip to the US, only my 9-year-old daughter was charged for roaming, even though no one had set up roaming. She doesn't usually use data or calls very often, but her billing shows that she has used it for 1.25 minutes each day for 4 days. Isn't that just the time you guys proceeded to charge for the roaming fee of $56? Do you really think this is fair? 

Hi,I keep getting $10/text roaming text sent charges the last few months and it’s making my plan really expensive. I did not send any texts while traveling because I have roaming off. I also checked my texts and there was nothing sent. if a rep can help me out with this, it would be great. Thank you

Hi. When I recently reviewed my previous bills, I found out that some of my add-ons have been automatically changed. For example, in the previous bill I have 2 add-ons called $12/Day US Easy Roam and $15/Day Easy Roam INTL, which has become Easy Roam US -- PayPerUse Access On and Easy Roam INTL -- PayPerUse Access On respectively. I wonder if they are the same add-ons just with different names or they are actually different. Thank you.

Hi, it’s the first time I try to get customer service with Koodo, and I believe we need to post in the community to get an answer? The chat service is a bot and no person interacted with me, so here goes.I was charged for EasyRoam for 3 days while in the US, yet the cellular icon was closed on my phone (as it usually is since I only have 250 Mb of data per month), and it was in airplane mode. Absolutely nothing was triggered (no SMS, no calls). On the bill, there is no indication that anything was done during those 3 days with the cell, other than the 3 days of EasyRoam added to the 15$/mo bill. It’s excessive to say the least.How do I get a CR rep to remove these charges?Thanks for any help!Simon.

Travelling to France and Italy for two weeks.Want best add in plan.

This plan advertised for bring your own phone customers which I am, yet it is unavailable on my self serve section where I’ve changed plans a million times. False advertising or just a glitch? How can I fix it 

I am the main account holder for our family of four. Today, I received a text message offering an 18gb add-on for $3.00/month. As instructed, I replied yes and it added to my line. How do I add it to other lines on my account? No other lines received the text, and i don't see the option in self-serve. My teenagers could really use it :)

So right now I got the 250 MB of data as a complimentary offer, now they have the summer 2G for 12 months, if I accept this, will I lose my 250 MB once the 12 months?I know this won't stack, but I guess i am asking is I am get my 250 MB back once the time is up?

A couple of weeks ago, Koodo called me with a loyalty upgrade offer. I accepted, since the offer was to get 20g of Dara for the same price as I was getting 10g for, and we were going on vaycay, and I thought it might be useful. Ever since that upgrade, Mt phone drops wifi signal, even in my home where all other devices are at full reception. HELP!!!

I was with Koodo briefly, years ago. I don't remember my koodo phone number or account number.  I got a credit report and realized I somehow have $6 owing to Koodo that went to a collections agency and has tanked my credit score.  I need to figure out how to pay Koodo that $6, but when I can't find any of my old account details, I don't know how to go about it.  Where should I start? 

I’m new to Koodo. I made a request to bring my phone number from my old provider to Koodo. It (my old phone number) seems to be working on my phone with Koodo, but I did not receive a text from Koodo confirming the process has been completed. It has now been over 4 hours. Is it normal that I did not receive a text confirming the process of bringing my old number was completed? Thanks! 

If someone calls and leaves a voicemail while I am travelling, will that incur charges? I don’t mean checking my voicemail - I understand that does incur a charge - but just someone leaving a message on my voicemail.

I have not been late on a bill before if I am three days late on a bill will they cut my service it is due Tuesday I will be paying Friday thanks in advance 

hi, my name is jamila siddika and i want to move my payment date back by tomorrow if possible for insufficient funds in my bank account thanks.

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 

I'm trying to access my call activity details from May 15 to June 14. When I click on that billing period from the drop down menu, I get a message stating there is no activity to report, which is false. I am able to access all my call details for the more recent billing periods. Any suggestions?