Have you looked at page 3 of your ebill? This should give you a breakdown of all the charges.

If you still have questions please share a screenshot of it here leaving out any personal info.

Here, they charged me for connection fee. But the store employee said that there will be no connection fee for you.

I would go back to the store and ask them why you are charged for it then.

It will be much easier for them to call into customer service to have it credited than for you to convince customer service that it shouldn’t have been charged.

You did get a credit of $39 which almost covers the connection fee so may the rep said something like “i’ll give you something to cover most of the connection fee” but just wasn’t very clear about it but yea, I’d visit the store again.

@Kuldeep goyal As per Allan above pls see the store manager. Call center won’t be able to credit the Connection Fee.