Are you paying through etransfer or online banking?  They are 2 different things

Hi Dennis. 
I paid by e transfer 

You are unable to send an etransfer to a business. Mind you the “pay bills” feature looks fairly identical to the etransfer page with some banks.
From the sounds of it, you sent Koodo the money by adding them as a payee in your bank account.

Payments made from your bank like this, take 3-5 business days to process.

Did you use the click2pay link in your bill?

https://www.koodomobile.com/en/help/how-pay-your-bill

Koodo mobile of my koodo account is on my payee list. 

Then you paid it through online banking as Allan mentioned.  Your self serve will be updated within 3-5 business days.

Let us know if it didn't after 5 business days. We will flag a rep.

OK

 thank you