I have paid 247.22 CAD through RBC bank e transfer(RBC account number xxxxxxx to Koodo mobile xxxxxxxx on. Aug 7 ),but the it doesn’t show up in self serve account.
Question
paid through bank e transfer,doesn’t show up on self serve account
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+4You are unable to send an etransfer to a business. Mind you the “pay bills” feature looks fairly identical to the etransfer page with some banks.
From the sounds of it, you sent Koodo the money by adding them as a payee in your bank account.
Payments made from your bank like this, take 3-5 business days to process.
Did you use the click2pay link in your bill?
+4Koodo mobile of my koodo account is on my payee list.
Then you paid it through online banking as Allan mentioned. Your self serve will be updated within 3-5 business days.
Let us know if it didn't after 5 business days. We will flag a rep.
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