Managing your Services

I’m currently living close from the Baie-James. Is it true that my service is going to be shut down after 3months because only Bell is allowed to use those towers for long term. People told me that companies affiliated to Videotron need to changed companies since we cant use our service after 3 months. 

Hello,I noticed the following Add-on on my billing statement:$3 1000min International LD Add-on (US, IND, GER, CHN, HK, TW, BD, IT, MEX, AUS, Macau, UK, S. KOR)I have a question regarding this Add-on:Currently, I am paying $3 for the Add-on service. Does this mean that I can make calls to South Korea or receive calls from South Korea for up to 1000 minutes without any additional charges during the billing period?Thank you for your assistance.

Got email saying it was shipped Sep 13. Today’s Sep 28 yet it still hasn’t arrived. What can I do?

I signed up with koodo sept 14th of 2020, my tab has been paid off for a year but my bill has never changed.Why would that be? 

On Sept 6 while driving NorrhWest out Of Sault Ste.Marie Ontario towards Thunder Bay I was billed $10 for easy roam between 8:09-8:10 a.m.Interestingly the very next minute zero!On top of that, I was driving, my phone was not in use for anything but somehow was using data?Trying to get a live person with Koodo is IMPOSSIBLE, customer service is the worst I have experienced.Signed,Unhappy, long standing Koodo customer 

I am once again traveling and though I had problems in Egypt, I also have problems in Germany as well - Egypt did not provide coverage, neither did Saudi Arabia and neither does Germany which is unbelievable to me for a Canadian telecom company. I am in Frankfurt and major cities and though I have turned on roaming for 3 isolated days charged at $16 per day, I have yet to receive data cellular coverage if not on wifi.This service is really subpar. I don’t understand why it does not work in a country like Germany especially when I need to be available for work.  

I am interested in this phone, however I am unable to desipher the information on compatibility.Is there anywhere I can find this information? Everything looks like it will work, but I’d like to be sure, priorto purchasing it,

Hi,My SIM card just stopped working yesterday. I have tried to restart my phone and check the network settings on my phone, neither of those things fixed the issue. I also tried inserting the SIM into another phone, that also did not work. It just says emergency calls only and shows no bars. I had a schedule call with a customer service rep, they said they’d make a ticket and the technical team would look into the issue and call me back.I gave my home phone number to call, but if I step out of the house when they call, could they email me or something?

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help!  thank you

To whom may concern,I’m a monthly user of Koodo. And I received an email from CIBC including a promo code and an unique validation code for Koodo plan. When I apply it to my order it shows”Sorry, it looks like this promo code isn't eligible with the items in your cart.” But I cannot find other places to apply it. Could you please help me? Thank you!

Can I use easy roam in Egypt?

we don't use a credit card, how can we pass the credit check then? 

I’ve tried several times to simply update the new expiry date on my credit card and/or whole card.It keeps erring out to ‘Oops! Something went wrong - try again later’. How long do I have to keep trying “later”, later as in every day.I tried to communicate with the binary bit byter (AKA Artificial something, certainly NOT Intelligence). But it just wants to put ads about upgrading.  :(I have already seen dozens of the how-to, but doesn’t say how-to fix ‘Try again later’.I have a self-serve pre-paid account. Thanks~v   

I’m trying to login to my prepaid koodo account to cancel the auto top up which was accidently selected.I’m not in Canada any more and the login page just continually times out. Repeatedly. How can I login in to cancel if the page won’t even load?  

I have been a Telus/Koodo customer for a very long time.  I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever.  As we are so close to downtown, I keep expecting Telus service will improve but so far nothing.  It is ridiculous that service is so bad here.

So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data!  so my question is how could I change to THAT plan?? Is it for only new customers??  

I have a prepaid account with 250MB free data, using a Pixel 6a. For the last few months I have noticed that when I turn data on and then off again, I continue to show data being used even though it is turned off. Yesterday, i had more than 60MB of data use recorded when data was turned off. If this a problem with the phone or is this a Koodo problem? 

I am a new costumer and very unhappy with the service. The Koodo website is very user unfriendly. The website does not load properly and I have tried to top up my prepaid account with multiple different credit cards and they all get rejected. Now I am locked out of my account, lost my build up free data and have no way of using my Sim. I have had to get a new SIM card of another provider. The chat did not help at all since I am locked out of the self serve account. Terrible service.

How do I get a better plan? I’ve got the same plan I had 3 years ago with 2GB of 4G data and nationwide calling and texting which is all I need.  I don’t need 5G, though a little more data would be nice in case I come up close to my cap (which I have once or twice. I never had a tab and don’t want one.If I were a new customer, I could get 10GB of 4G data for $39 or $30GB for $45 with all of the above, but because I have a plan that costs more than that, Self-Serve won’t give me these options. So I’m stuck with a low data cap or upgrading to 5G which I don’t want at a higher cost.  Everything Koodu and Telus does seems only to be to extract more money out of you each month,  rather than save you any.  If I went to Freedom or Chatr or Virgin or even Public Mobile (which Telus now owns I could get 10-30GB of 4G plus voice and data for $34-$40 a month.  Why won’t Koodu try to retain me? Why do they make it so bloody difficult and expensive to pay a reasonable amount for what everybody else

I’ve gotten a text today saying“You’ve used 100% of your 1mb data. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2023-9-21” I have a flip phone, I can’t use links, I don’t use data. What is going on?Is there any way I can speak to a Koodo rep?

I did do a refer a friend and followed all the steps and got an email too for it. My friend received the refer a friend credit and I have not received the same and have not been seen reflecting in the recent bill.

If you purchase a phone through Koodo and pay the full amount upfront and then add device care and a plan but then decide to cancel the plan a few months later, can you still keep paying for the monthly device care or are the plan and device care linked together? Thanks

Hello, I am hoping to reactive my phone number from seasonal hold.Can one of the reps help me with this? Thank you.

I recently purchased an iPhone 15 pro through Koodo. I was under the impression that my monthly phone cost was $33, with a monthly plan cost of $62. However, once the phone was delivered, a one-time charge of $970 was deducted. What happened?

I just got one of those “exclusive new monthly deal” texts.  $35 for 15GB of data.  I currently have 5gb of 4g data, and don’t want to drop back to 3g.  Anyone know the speed of the “deal” data package?